Users Guide

Software and Hardware Compatibility
Enterprise Edition is tested with third-party software and hardware as needed. Dell reports problems found during testing to
other vendors, where appropriate.
Upgrade to the latest Windows 10 Feature Update
● To upgrade a computer running the Encryption client to the latest version of Windows 10 Feature Update, follow the
instructions in the following article: http://www.dell.com/support/article/us/en/19/SLN298382.
Aventail Access Manager
● Aventail Access Manager is not supported with the Encryption client on Windows 10 computers. [DDPC-4335]
Symantec Protection Agent
● Instability issues (primarily lock ups) have been seen on Shielded computers which have Symantec Protection Agent
installed. The only way to recover from this state is to press the power button and manually restart the computer.
Symantec has acknowledged that this is an issue with the Symantec Protection Agent and the sysguard.sys driver. This
known issue affects the following Symantec products:
○ Symantec Protection Agent 5.1.9.7275
○ Symantec AntiVirus Corporate Edition 10.1.6.6010
○ Symantec DLP 10.5.1020.02002
To work around this issue, Symantec recommends disabling the Buffer Overflow Protection component in the SPA
console. To do this, open the OS Protection policy for the group and de-select the Buffer Overflow Protection option.
For more information, see http://www.symantec.com/business/support/index?page=content&id=TECH103259.
[SF31904]
Symantec Workspace Virtualization
● After installing the Encryption client, shortcuts for programs deployed through Symantec Workspace Virtualization are no
longer displayed. The issue has been identified as an incompatibility between Symantec Workspace Virtualization and the
Microsoft Swap Buffer Driver. The Encryption client is related to this issue only in that it uses the Microsoft Swap Buffer
Driver in its driver technology stack. Customers experiencing this issue should raise a case with Symantec customer support.
[28734]
Norton 360
● On computers running Norton 360, the PC Tuneup option to remove Windows Temporary Files must be disabled during Dell
Data Protection installation. Installation fails if Windows Temporary Files that are used by the installer are removed. After
installation is completed, the PC Tuneup option can be re-enabled. [28732]
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