Users Guide

Norton Ghost

● The Encryption client is compatible with Norton Ghost 10.0. However, Ghost implements several file restore workflows, and

not all of them are recommended with the Encryption client.

The preferred method to recover files from a Ghost image is the Advanced Explore Recovery Points. Consult the Ghost

documentation for instructions. [10574]

AVG Antivirus Protection

● On UEFI computers running the Windows 10 Fall Update and AVG Antivirus, Advanced Authentication installation is

interrupted and never completes. [CSF-1192]

Kaspersky Anti-Virus Protection

● On computers running both the Windows 10 Fall Update and Kaspersky Anti-Virus, installation is blocked and never

completes. [CSF-1223]

Windows Devices

● Whole-disk compression is not supported with the Encryption client.

● The Volume Shadow Copy Service provides the backup infrastructure for Microsoft Windows XP, Microsoft Windows Server

2003, and Vista operating systems, as well as a mechanism for creating point-in-time copies of data known as shadow

copies. Although the Encryption client is compatible with other file backup mechanisms, it is not fully compatible with the

Volume Shadow Copy Service, and may cause log files to fill quickly and use more than normal CPU resources. [11744]

McAfee Host Intrusion Detection

● When using the Shield and McAfee HID, McAfee HID may prevent the Encryption client from changing the registries and

Services. To work around this issue, add the Encryption client to the McAfee HID trusted applications list.

Proventia Desktop Agent

● Proventia Desktop Agent prevents the Shield from accessing the network. Activation will fail unless the Encryption client is

added as a known application in Proventia Desktop Agent. Follow the steps below to add CMGShieldSvc.exe as trusted

application in Proventia Desktop Agent:

1. Select Tools > Edit Settings.

2. Select Application Control Tab > Known Applications.

3. Browse to CMGShieldSvc.exe. Ensure that Let it Run and Let it Connect (the network) are selected.

Webroot

● Webroot is not compatible with the Encryption client, with Webroot in its default installation. Webroot places several

Encryption client files in quarantine, resulting in the client being unable to access the files for encryption/decryption.

However, Webroot users can add the Encryption client to the Webroot whitelist to prevent quarantine problems. See

Webroot support for instructions.

Software and Hardware Compatibility