Users Guide

Resolved Technical Advisories v10.1
Encryption Enterprise for Windows
● EMS Explorer is now working as expected when connecting an encrypted USB with EMS on a computer without Dell
Encryption. [DDPC-5585, DDPSUS-2401]
● Resolved an issue that resulted in the loss of user activation on reboot. [DDPC-6572, DDPSUS-1844]
● Local users can now activate with Dell Encryption installed with Opt-in mode on a computer running Windows April 2018
update and not joined to a domain. [DDPC-9377, DDPSUS-2365, DDPSUS-2387, ]
● The PBA Recovery Question authentication works as expected. [DDPC-9671]
● A timeout no longer occurs for user credentials when waiting some time to provide a new password after passing the
recovery questions screen on a computer with Windows April 2018 update in UEFI more and FDE enabled. [DDPC-9818]
● When child installers fail to install successfully, Dell Encryption will also fail to install and will log these errors. [DDPC-10110,
DDPSUS-2379]
● LastSyncTime in the report results for Device Detail is now working as expected. [DDPC-10184, DDPSUS-2388]
● SDE plugins, PBE plugins and Encryption plugins now display the correct versions on the Management Console.
[DDPC-10531, DDPSUS-2416]
Preboot Authentication v10.1
● An issue resulting with a computer running Windows 7 becoming unresponsive during decryption with PBA activated and
FDE enabled has been resolved. [DDPC-9237, DDPC-10121]
Full Disk Encryption v2.1
● An issue resulting with a computer running Windows 7 becoming unresponsive during decryption with PBA activated and
FDE enabled has been resolved. [DDPC-9237, DDPC-10121]
Technical Advisories v10.1
Encryption Enterprise for Windows
● Usernames with symbols may result with a "System Lock Required" pop-up message after a successful Single Sign On. To
work around this issue, unlock and log back into the computer.[DDPC-10485]
● In rare occurrences, users may be unable to enroll in recovery questions due to an unresponsive Dell Authentication Service.
To work around this issue, reboot the computer. [DDPC-10503]
● After installing Dell Encryption, an error in DellAgent.log stating "Could not locate saasManager plugin" may be safely
ignored. [DDPC-10509]
● When attempting to upgrade Windows to a newer feature update, the feature update processes as expected, but
registration is lost after the update. To work around this issue, reboot the computer. [DDPC-10569]
Preboot Authentication v10.1
● While using a K13A Rugged dock (only compatible with Rugged computers), an open laptop lid may be required for the
operating system to populate on some monitors. [DDPC-10093]
● With the latest version of Encryption client installed, an Optiplex 7040 may not properly return from a hibernation or sleep.
[DDPC-10181]
● Sleep mode may fail on an OptiPlex 7050 while Full Disk Encryption is in the process of encrypting. [DDPC-10261]
● Network connectivity may not be available when running on Lenovo Thinkpad T560 with BIOS version N1KET39W (1.26)
2018-05-28 in UEFI mode. To work around this issue, connect to a network with a USB dongle that uses Realtek USB GbE
Family Controller. [DDPC-10498]
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Technical Advisories