Users Guide

Full Disk Encryption v2.0
● Multiple disks in the computer no longer caused partitioning failures when Legacy fill disk encryption in preview.
[DDPC-7986]
● FDE activation no longer fails if the primary partition on the disk is over 1.5TB. [DDPC-8020]
Technical Advisories v10.0
Encryption Enterprise for Windows
● In some cases, after changing passwords in Windows, the computer may experience slower logins during the first login or
auto-reactivation may occur. To work around this issue, run WSDeactivate after changing the password. [DDPC-9459]
● In rare occurrences, when updating to v10.0, an error may present if the user interface is used for the update. This can be
safely closed with no impact to the install. [DDPC-9555]
● Multiple users are given the option to change the password on the Windows login screen when a user has logged into the
computer after successfully completing the PBA Recovery Questions. If an account other than the one that authenticated
through the PBA with recovery questions is selected, an error message displays "The specified network password is not
correct." [DDPC-9650]
● Single Sign On fails when a user authenticates PBA after entering a password into the console using copy+paste with more
than the allowed 32 characters for Windows. [DDPC-9700]
● Added 11/2018 - Dell Encryption may introduce changes to how data is protected on your device. To ensure your endpoints
are protected, running the "WSProbe" application that is included with Dell Encryption will perform a validation that all files
on the computer are properly encrypted. This may result in a slight performance degradation, but it is generally unnoticed.
[DDPC-10168]
● Added 11/2018 - Windows 10 Work Folders may fail to sync when attempting to sync encrypted files. To work around this
issue, manually sync each file. [DDPC-10400, DDPSUS-2269, DDPSUS-2394, DDPSUS-2407]
Preboot Authentication v10.0
● In some cases, the touchpad becomes unresponsive during the PBA login screen on a Precision 7520 and Precision 7720
computer with Windows 10 or Windows 7 installed in legacy mode and PBA enabled. To work around this issue, attach an
external mouse or use the tab key to switch through fields. [DDPC-8646]
● Added 11/2018 - Password resets after a local PBA user answers recovery questions is disabled after a minute, 30 seconds.
[DDPC-9707]
● In some cases, non-Dell devices have to manually import the Microsoft SecureBoot certificates when these devices are
configured for UEFI boot mode with SecureBoot enabled. This process may vary based on the manufacturer and is
recommended to refer to the device's documentation for instructions on performing this process. [DDPC-9828]
● Deactivating the PBA needs to be completed before sending the policy to re-activate the PBA. Failure to wait for the
deactivation to complete means the subsequent activation may not start. To work around this on a system that is in a bad
state, issue another decryption policy to the endpoint. Once that policy has been consumed, re-issue a policy to re-activate
either Self-Encrypting Drive Management or Full Disk Encryption management. The endpoint will begin encrypting again.
[DDPC-9971]
SED Management v10.0
● No technical advisories exist.
Full Disk Encryption v2.0
● When upgrading from Windows 10 to Windows April 2018 update by using the ISO file with FDE installed and the drive
encrypted, the Windows Feature Update may fail. To work around this issue, upgrade using Windows 10 installation media
tool located at https://www.microsoft.com/en-us/software-download/windows10. [DDPC-10021]
● During an operating system upgrade, PBA bypass fails if a policy update is received from the server. [DDPC-10026]
Technical Advisories
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