Users Guide

Resolved Technical Advisories v8.10
Enterprise Edition for Windows
● Installer logging of launch conditions is improved. [DDPC-918]
● An issue that resulted in a computer occasionally becoming unresponsive after reboot is now resolved. [DDPC-1255]
● The Encryption Removal Agent no longer crashes during decryption of HCA- or SDE-encrypted files if the key bundle is
missing or inaccessible to the Agent. Instead, a message displays that files could not be decrypted. [DDPC-1359]
● An issue that caused the Shield Service to crash is now resolved. [DDPC-2189]
● An issue that led to unresponsiveness after restarting a Windows 10 computer running Advanced Threat Protection is now
resolved. [DDPC-2336]
● An issue that caused a restart and lock at the Windows startup screen on Windows 7 computers running Bitdefender
Antivirus is resolved. [DDPC-2561, DDPSUS-842]
● SDE encryption now proceeds on computers with HCA or a SED, and a log entry stating SDE policies are blocked due to
FVE or a SED disk no longer displays. SDE Encryption is now enabled by default in new installations and upgrades, based
on the registry entry HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMgShield\AlwaysApplySDE set
to "1." [DDPC-3273]
● Encryption handling of files that are always in use is improved. [DDPC-3331, DDPC-3333, DDPC-3334]
● Additional data is now provided to Dell Data Protection Server for endpoint status reporting. [DDPC-3332, DDPC-3335]
● Windows logon with a smart card now proceeds as expected. [DDPSUS-855]
● Encryption sweep performance is improved on Windows 10 computers running Sophos. [DDPSUS-866]
● An issue that resulted in occasional computer unresponsiveness after installation but before activation is resolved.
[DDPSUS-1037]
● An issue that led to multiple restarts is now resolved. [DDPSUS-1087]
Advanced Authentication
● On Dell Latitude 3450 and 3550 computers running Windows 10, fingerprint authentication now proceeds as expected.
[DDPC-1598/CSF-772]
● After restoring credentials in Password Manager, a second authentication prompt no longer displays. [DDPC-1617]
● Password Manager logon now functions as expected with Dell Remote Management Console logon. [DDPC-2356]
Preboot Authentication
● When the drive letter of a NTFS self-encrypting drive is changed on a computer with Preboot Authentication activated, the
computer no longer becomes unresponsive. [DDPC-2973]
Technical Advisories v8.10
Enterprise Edition for Windows
● Standard practice is that the master installer version is the same version number as the Encryption client installer. However,
in this release, the master installer is v8.10 and the Encryption installer is v8.9.3. Versions will be aligned in the future, to
avoid confusion. In the event that you need support, ProSupport will need your Encryption client version number.
● To upgrade with HCA-encrypted data, issue a policy of Hardware Crypto Accelerator (HCA) = Off. After data is
unencrypted, issue a policy of Policy-Based Encryption = On. Then run the v8.10/v8.9.3 installation. [DDPC-2608]
● Added 09/2016 - In the rare case that a user with smart card authentication becomes deactivated, smart card
authentication succeeds for the first logon after restart for each user but fails on subsequent smart card logon attempts
until at least one user restarts the computer. [DDPC-2721]
● After a computer crash or forced shutdown, encrypted files occasionally become unavailable. To work around this issue, run
WSDeactivate then reactivate the Encryption client. [DDPC-3228]
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Technical Advisories