Users Guide

● The issue of upgrading or uninstalling Encryption with the tray application or console application running causing upgrade
and uninstallation failures has been resolved. The tray application and console now close gracefully so that the upgrade or
uninstallation can complete as specified. [DDPC-449]
● The rare occurrence of NTFS corruption leading to truncated .pst files is resolved. [DDPC-625]
● Interoperability issues with Symantec Endpoint Protection v12.1.5 have been resolved. Upgrades from SEP v12.1.4 to v12.1.5
should not cause issues with Dell Data Protection | Encryption. [DDPC-759, DDPC-797]
● The issue of Windows reporting "Windows Not Genuine" when running a Microsoft KMS and Dell Data Protection |
Encryption have been resolved. This issue occurred infrequently and only when a certain set of Encryption policies were
applied, specific AV software was running, and a KMS server was being utilized. [DDPC-804]
● Roaming profiles are now properly deleted after log off. [DDPC-807]
● The issue of installation failures due to SQL Compact errors when upgrading from v8.3.2 to 8.5.x is resolved. [DDPC-810]
● The issue of some special unicode characters, particularly German language umlaut characters, failing to be recognized
during entry of password recovery questions, is resolved. [DDPLP-202]
Enterprise Edition for SED
● Occasional upgrade failures from Security Tools to Enterprise Edition have been resolved. If the initial upgrade fails due to
the Server being unavailable, the client will continue to be locally managed until the Server can be contacted and a new
policy set is received at the client. [CSF-1]
● When reactivating the PBA, a message to shut down the computer now properly displays. [CSF-20]
● TPM ownership is now properly taken after being cleared in BIOS when using DDP. [CSF-21]
● An SED client-side registry setting is now available to configure the retry interval when the Server is unavailable to
communicate with the SED client. This registry setting can be used to prevent large numbers of clients from trying to
contact the Server at once, thereby compounding the problem. [CSF-24]
● The issue of using Security Tools, Windows 8.1, and the GPO "Do Not Display Last Username", causing single sign-on to fail
has been resolved. [CSF-100]
● Improvements have been made to make user login and start-up more reliable. [CSF-114, CSF-116]
● Issues related to the "DellMgmtAgent" service failing to start or starting slowly have been resolved. These issues presented
in the Windows System Event Viewer under the Service Control Manager with a message similar to the following: "The
DellMgmtAgent service failed to start due to the following error: The service did not respond to the start or control request
in a timely fashion." [CSF-116]
● Enhancements have been made to the installer to ensure that the correct PBAAuthURI is maintained, even if the installation
reboot occurs before the authentication agent is upgraded. [CSF-123, CSF-125]
● The installer now properly installs UEFI PBA upon detection of a UEFI BIOS. Legacy PBA is installed if a UEFI BIOS is not
detected. [CSF-148]
● The issue of some special unicode characters, particularly German language umlaut characters, failing to be recognized
during entry of password recovery questions, is resolved. [DDPLP-202]
● Previously, when installing the SED client or BitLocker Manager, if an external drive (or USB media) was connected during
installation, but disconnected prior to the post-installation restart, the computer would fail to reboot until the external drive
was reconnected. This issue is resolved. [MMW-693/CSF-15, CSF-14]
Cloud Edition
● Amended 10/2015 - With Dropbox v2.10.30 and later, a permission denied error no longer occasionally occurs when syncing
files created by internal users within folders that have been created by external users. [DDPCE-834]
BitLocker Manager
● Improvements have been made to make user login and start-up more reliable. [CSF-114, CSF-116]
● Issues related to the "DellMgmtAgent" service failing to start or starting slowly have been resolved. These issues presented
in the Windows System Event Viewer under the Service Control Manager with a message similar to the following: "The
DellMgmtAgent service failed to start due to the following error: The service did not respond to the start or control request
in a timely fashion." [CSF-116]
● Excessive network traffic caused by BitLocker Manager checking network and USB drive status has been resolved.
[CSF-120]
● When installing BitLocker Manager through the UI, all options to select the startup policy are now displayed properly.
[CSF-204]
Technical Advisories
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