Users Guide

Advanced Authentication
● Removing the USB Fingerprint reader without ejecting the device causes Dell ControlVault to fail. The issue occurs because
Windows handles the removal action of biometric devices incorrectly. To correct this issue, download and install the Hotfix
available at http://support.microsoft.com/kb/2913763. [27696]
● A contactless card may not be immediately recognized, because Windows does not load its driver. To work around this issue,
in Windows Device Manager, disable the smart card device. For more information, see http://support.microsoft.com/kb/
976832. [27981]
● On Dell Venue tablets, the touch keyboard is not automatically available at the Windows logon screen. To work around this
issue, touch the keyboard icon to display the touch keyboard. [28257]
● When the Password Manager option, Fill in logon data, is selected and credentials are enrolled with Password Manager, data
is populated into a logon screen but log on does not occur. [28502]
● With Windows 8.1, after a Password Manager logon is deleted in the Security Console, the link to the logon page remains in
the list of Password Manager logons. [28515]
● Password Manager is not available in Google Chrome until it is activated. To activate Password Manager in Google Chrome,
follow these steps:
1. In the Google Chrome Settings page, select Make Google Chrome my default browser.
2. Select Show advanced settings > Content settings > Disable individual plug-ins and then select Always allowed for
the Dell Data Protection | Security Tools Plug-in. Close the Plug-ins page.
3. In the Google Chrome Settings page, select Extensions and check the Enable box next to the Dell Data Protection |
Security Tools Extension.
4. Exit Google Chrome and re-launch.
When you access a site that contains a logon form you will be prompted with the pre-train icon to capture the logon
credentials for the site.
[28528, 28678, 28719]
● In Password Manager, the Select Logon Data window does not show the user name of the first enrolled user. [28531]
● When using Password Manager with Firefox, double-clicking the pre-train icon does not open the Add Logon dialog. [28693]
● The Password Manager shortcut (CTRL+WIN+H) cannot be used on tablets, because the WIN button is not present.
[28706]
● Password Manager prompts for credentials only when accessed for the first time after the user logs on and not again until
the next log on or computer restart. This is working as designed. [28714]
● The Password Manager version number may differ across web browsers. [28808]
● In the Security Console, the Backup and Restore feature is described as providing data backup and restore functions but is
specifically related to backup and restore of Password Manager data. [28856]
● When dual-factor authentication is enabled and the computer resumes from sleep, the computer intermittently stops
responding and the screen is black. To recover from this situation press and hold the power button until the computer
shuts down, then reboot the computer. [28900]
Enterprise Edition for SED
● Windows logon fails with some new CAC smart cards, which use multiple certificates with the same name. One certificate
is the authentication certificate and the other is a signing certificate. The algorithm used to select the certificate uses the
newest certificate. If the newest certificate is the signing certificate, Windows logon will fail. To work around this issue,
create an Active Directory entry for the principle name for the signing certificate. [27857]
● Preboot Authentication fails if a self-encrypting drive is configured as drive 1. To work around this issue, configure a
self-encrypting drive as the boot drive (drive 0) for Preboot Authentication to function properly. [28266]
● Single Sign On does not function properly when cached credentials in UPN format are used. [28660]
● When Security Tools Authentication components are uninstalled, the user is not warned that Preboot Authentication is
provisioned. Uninstalling Security Tools Authentication will impact only the user's ability to update credentials in the PBA but
will not prevent the user from authenticating with existing user accounts. The proper uninstallation sequence is as follows:
Deactivate the PBA
Uninstall Security Framework (this also uninstalls EE for SED)
Uninstall Security Tools Authentication
[28791]
80
Technical Advisories