Users Guide

● File corruption issues related to an Intel update to the CPU IPP libraries no longer occur. [24086]
● Changes were made to the SDE key unlock mechanism to accommodate processors that reflect battery life in CPU ID.
[24195]
● Improvements have been made to timing issues related to start up that resulted in blue screens. These issues occurred
rarely, but were serious in nature. [24212]
● When using HP Trim (which is an internal cloud sharing/collaborative file repository) file corruption issues no longer occur.
[24250]
● When activating External Media Edition using slotted or network activation, the Dell Enterprise Server would license the
client as a full Shield. This issue has been resolved. [24288]
● The issue of "Double Fault (NO_MORE_IRP_STACK_LOCATIONS BSOD)" have been resolved. This problem occurred
because a Microsoft driver assumed that no more than three file-system drives are in use at the same time. New logic has
been implemented to correct the issue. [24477]
● Rare instances of computers failing to resume after hibernation have been addressed. [24571]
● When running the Shield on a computer that has recently updated to the latest version of McAfee Virus Scan 8.7 Patch 5,
McAfee Virus Scan 8.8 Patch 1, or McAfee HIPS 8.0 Patch 1, files can become corrupted.
The issue is that the McAfee driver is being injected below Dell Data Protection | Encryption in the filter stack. Microsoft
has confirmed that there is an problem in the automatic ordering of the drivers when mini-filters and legacy file system
filter drivers are present. Microsoft has also approved our approach of introducing a pass-through mini-filter driver at higher
altitude/class to resolve the issue. This issue is not specific to Dell and was reproduced at Microsoft using only the samples
from the Driver Development Kit. Other backup and encryption vendors affected by McAfee's patches are also using the
same approach to resolve the issue.
To resolve this issue, remove the McAfee software patches listed above, restart the computer, and install Dell Data
Protection | Encryption v7.2.3. [24085]
● The ADDLOCAL parameter in the Dell Data Protection | Encryption installer has been disabled, as all features are required for
Dell Data Protection | Encryption. [24544]
● Previously, when waking from a sleep state, a "No fixed storage is found" message was displayed in the local console under
the System Storage tab on some X4 and ACER platforms. This issue has been resolved. [24581]
Technical Advisories v7.2.3
Enterprise Edition for Windows
● Under some circumstances, the local console "compliance status" displayed for the eSATA port may be different than the
actual status. To resolve the issue, reboot the computer.
● On some Dell platforms, the desktop background turns black after the computer wakes from a sleep state. To work around
this issue, go to display settings and reset the desktop background. [24574]
BitLocker Manager
● Encryption Status Reports will not exactly match the Windows BitLocker encryption dialog window. BitLocker Manager
updates encryption status every 30 seconds, therefore there will be a 30 second delay in BitLocker Manager encryption
status.
● If a user with local Admin rights uses the Microsoft Control Panel to turn off BitLocker encryption before the volume has
been completely encrypted, the preset user authentication (PIN or Startup key) will be removed and the system will revert
back to TPM only. To avoid this issue, local Admin users should not use the Microsoft Control Panel to change encryption
status when two-factor authentication is set by policy.
Resolved Technical Advisories v7.2.1
Enterprise Edition for Windows
● The "keys" icon no longer displays in the local console when remotely managed. [21874]
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Technical Advisories