Users Guide

Workarounds
Before you begin, be aware of the following workarounds that have been identified during testing.
● To host EMS, external media must have 64 MB available, plus open space on the storage that is equal to the largest file to
be encrypted. To work around the issue, free up space on the storage or use media with more storage capacity. [DDPC-243]
● Encrypted data must be backed up while its owner is logged in. If encrypted files are backed up to an unencrypted location,
the result is an unencrypted backup. To work around this issue, back up encrypted data while its owner is logged in. [3139,
11389, 12479]
● When Dell Encryption is installed, Guest accounts work properly, and Guest user account data is deleted at logoff, but Guest
user account folder structures (located in the Windows user hives, normally Documents and Settings) may not be deleted at
logoff. Because the data is deleted, the folder structures take up very little disk space. If this happens, you can work around
the issue by having an administrator delete the excess folders periodically.
● If a user adds or removes smart card reader hardware without rebooting the Windows smart card, Dell Encryption may not
properly recognize authentication. If this happens, the Dell Encryption prompts for alternate authentication. To work around
this issue, reboot the Windows device. [9135]
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