Manualshelf

Administrator Guide

ManualsBrandsDell ManualsConverged InfrastructureEnterprise Solution Resources
18192021222324252627
Troubleshooting
23 Using Server Configuration Profiles to Deploy Operating Systems to Dell EMC PowerEdge Servers | 375
4 Troubleshooting
The following sections detail some of the most common issues seen while performing operating system install
via SCP and how to resolve them
4.1 Operating system driver pack issues
The following are symptoms of issues with the operating system driver pack:
• If the below is seen in the SCP template file for the OSD field:
<!-- <Attribute Name="OSD.1#SupportedOSList"></Attribute> -->
<Attribute Name="OSD.1#OSName"></Attribute>
<Attribute Name="OSD.1#OSMediaShareIP"></Attribute>
<Attribute Name="OSD.1#OSMediaShareName"></Attribute>
<Attribute Name="OSD.1#OSMediaShareUsername"></Attribute>
<Attribute Name="OSD.1#OSMediaSharePassword">******</Attribute>
<Attribute Name="OSD.1#OSMediaShareDomainName"></Attribute>
<Attribute Name="OSD.1#OSMediaShareType"></Attribute>
<Attribute Name="OSD.1#OSMediaName"></Attribute>
<Attribute Name="OSD.1#AnswerFileName"></Attribute>
<Attribute Name="OSD.1#ExposeDuration"></Attribute>
<Attribute Name="OSD.1#OSMediaHashType"></Attribute>
<Attribute Name="OSD.1#OSMediaHashValue"></Attribute>
During the SCP import, the “OSD: UnpackAndAttach” job fails
Either of these means that the latest drivers for the system have not been installed or are not recognized by
the system. To resolve this issue, do the following:
1. Go to dell.com/support and look up your server either by model or service tag.
2. Go to the Drivers and Downloads tab and select Drivers for OS Deployment from the Category
dropdown box.
3. Select the latest driver pack file and download and install it on your server. This can be done via the
iDRAC UI by going to Maintenance>System Update and uploading the driver pack file.
4. After installing the driver pack, retry the operating system install operation.
4.2 Network issues
The following are symptoms of network share connection issues:
If network connectivity issues are a problem, the SCP import job will fail as seen below:
racadm jobqueue view
----------------------------------------------------------
[Job ID=JID_xxxxx]
Job Name=Configure: Import Server Configuration Profile
Status=Failed
Start Time=[Not Applicable]
Expiration Time=[Not Applicable]