Concept Guide

Document 365/385
2.7 Troubleshooting and Tips
Issues
Possible Causes
Solution
POST, PATCH operations
failure.
Service is not enabled. Property
“ServiceEnabled” is set to false. Applies to
TelemetryService/EventService
a) Set Service property
“ServiceEnabled” to true.
b) Check LC logs
Property that is added in the input payload is not
allowed or the value added is invalid .
a) Check Redfish documentation for
allowed properties and valid values.
User account without “Administrator” privilege
a) Ensure that user account has
"Administrator" privilege
b) Check LC logs.
DELETE operations
failure.
Service is not enabled. Property
“ServiceEnabled” is set to false. Applies to
TelemetryService/EventService
a) Set Service property
“ServiceEnabled” to true.
b) Check LC logs
GET Metric Report
failure .
Required license is not installed or installed
datacenter license is expired
a) Install a new license.
b) Check LC logs.
Service is not enabled. Property
“ServiceEnabled” is set to false. Applies to
TelemetryService/EventService
a) Set Service property
“ServiceEnabled” to true.
b) Check LC logs
No Metric Report in the
SSE or subscription stream
Service is not enabled. Property
“ServiceEnabled” is set to false. Applies to
TelemetryService/EventService
a) Set Service property
“ServiceEnabled” to true.
b) Check LC logs
Metric report definition (MRD) is not enabled
a) Set MRD property
"MetricReportDefinitionEnabled“ to true.
b) Check LC logs.
MRD property "ReportActions" does not have
"RedfishEvent"
a) PATCH MRD to have RedfishEvent
within ReportActions
Required license is not installed or installed
datacenter license is expired
a) Install a new license.
b) Check LC logs.
No network route to client.
a) Run ping test from iDRAC
troubleshooting.
b) Get help from infrastructure network
administrator.
Client firewall blocking the port.
a) Check client system firewall and allow
port.
b) Check LC logs.
Metric Report associated
with MRD is empty.
Metric report definition (MRD) is not enabled
a) Set MRD property
"MetricReportDefinitionEnabled“ to true.
b) Check LC logs.
MRD property "ReportActions" does not have
"RedfishEvent"
a) Set MRD property "ReportActions" to
include "RedfishEvent"