Owners Manual

4–1
4 Troubleshooting
The sections in this chapter describe how to obtain information about the FS7500 controller, as
well as how to troubleshoot common hardware conditions.
For information about setting up the NAS service, see the EqualLogic FS7500 Installation and
Setup Guide. For information about how to troubleshoot software issues, see the PS Series Group
Administration Manual. See
Chapter 5, What to Do Next, for more information about the FS7500
controller.
Obtaining the Controller Service Tag
The service tag is a unique string of seven alphanumeric characters that identifies a controller to
the network. You need to know the service tag of a controller before you can add it to the network.
The service tag appears in the LCD screen on the front panel of a powered-on controller (see
Figure 1-3 on page 1-3).
Displaying the Service Tag
Use the buttons next to the display to navigate the display commands. To display the service tag,
do the following:
1. Press the check-mark button.
2. Press the right arrow. The screen shows View.
3. Press the check-mark button.
4. Press the right arrow. The screen shows Number.
5. Press the check-mark button.
6. Press the right arrow. The screen displays the service tag.