Administrator Guide

Table Of Contents
15
Diagnose and Resolve NAS Cluster and PS Series
Issues
If you have to work with Dell support to resolve an issue related to a PS Series array or a NAS cluster, you can provide the support
team with necessary data to facilitate successful troubleshooting of the issue without having to install software or download tools
from the Dell support site. You can send the report from an alternate system and be certain that the data collected from your server
is not viewable by nonauthorized individuals during the transmission to Dell support.
NAS Cluster Diagnostics
To diagnose and solve a problem on a NAS cluster, you must rst determine if the problem is hardware- or software-related. It is
important to replace failed hardware as soon as possible. If a controller that is part of an intact NAS controller pair becomes
unavailable (for example, if the controller has no power, has failed, or is disconnected from the network), the controller pair is
degraded.
Although the NAS cluster is still operational, you cannot perform most service modications until you detach the failed controller
from the controller pair. It is important to determine if the problem resides in the PS series group, the NAS controllers, the network
conguration, or the client conguration. The following tasks are useful:
Review the PS Series group event log, which contains events related to a NAS cluster, including the service itself, the NAS
controllers, NAS containers, SMB shares, and NFS exports.
Be aware of the NAS cluster alarms, which help you to identify and correct problems before any operations are aected.
Contact Dell support for assistance in running and interpreting online or oine diagnostics, which can provide valuable
information.
About Current and Past NAS Network Performance Statistics
You can use network performance statistics to help with:
Evaluating bottlenecks
Troubleshooting
Scheduling maintenance
Monitoring performance
You can gather current and past network performance statistics by using the CLI.
Statistics are available in the following categories:
1. Cluster Network
2. Controller Network
3. Controller Load-Balancing (provides data that is a summary of all available statistics)
For each category of statistics, you can choose from the following time periods:
1. Current – Data is shown for a one-time interval.
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Diagnose and Resolve NAS Cluster and PS Series Issues