Administrator Guide

• PS Series—Run on individual controllers on each array. These reports are automatically generated and stored on the array and
can be emailed to your Dell customer support representative.
• FS Series—Run on all controllers. These NAS cluster diagnostic reports are automatically generated and stored on the array.
Because of the size of these reports, they cannot be emailed to your Dell customer support representative, but can be retrieved
by File Transfer Protocol (FTP) or Service Control Point (SCP).
If you are troubleshooting a problem with a PS Series system and have SupportAssist enabled, SupportAssist might provide a more
detailed diagnostic report on the system. Contact Dell Technical Support to nd out if SupportAssist could help you.
The FluidFS Diagnostic Tool provides a quick customer troubleshooting tool to determine any network or other issues. Customers
should run this tool only when instructed to by support. After running this tool, customers should send the diagnostic logs to
support. See the Dell EqualLogic Group Manager CLI Reference Guide for information about the tool.
Add Diagnostic Contact Information
You can congure your system or group to send system diagnostic information to Dell customer support and other email recipients.
The group can send PS Series diagnostic information to the specied recipients using multiple email messages.
You will need the following information:
• SMTP IP addresses — SMTP server addresses are used in the listed order if the default server is not available. You can specify
up to three addresses. The format for SMTP IP addresses is: 123.45.67.89.
• Sender’s email address — This address appears in the From eld of the message sent. The format is: [e-mail].
Optionally, you can congure Email Home notication to specify a support provider address to send the diagnostic reports. See
Congure or Change Email Home Notications for more information.
Generate and Email Diagnostic Reports
If an issue arises that only Dell Technical Support can correct, your support representative might instruct you to collect encrypted
diagnostic information from one or more group members.
NOTE:
• If you are troubleshooting a problem with a PS Series system and have SupportAssist enabled, SupportAssist might
provide a more detailed diagnostic report on the system. Contact Dell Technical Support to nd out if SupportAssist could
help you.
• If you want to make NAS cluster diagnostics available through FTP, you must enable FTP on the NAS cluster.
To generate diagnostic reports on a system without NAS congured:
1. Expand Tools and click Diagnostic reports. The Welcome tab opens.
2. Click Next. The Getting Started tab opens.
3. If you are working with Dell support and have been assigned a case number, type that number in the Case Number eld.
If you have not contacted Dell Technical Support, leave this eld blank.
4. Click Next.
5. Verify that all members are selected to be included in the diagnostic report. A member is selected if the Select checkbox for
that member is checked.
If your Dell Technical Support representative directed you to remove any member from the report, verify that the Select
checkbox for that member is clear.
6. Click Next.
7. On the PS Series Diagnostics – Select Members tab, select the member to include in the report and click Next.
8. On the PS Series Diagnostics – Report Destination tab, specify email information for sending the generated report:
• If you are working with a Dell support representative and want to email a diagnostic report to your representative, select
Send reports to your support provider.
• If you need to specify other email addresses where you want to send diagnostic reports, select Send reports to other email
addresses and enter the email addresses.
About Monitoring
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