Owners Manual

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7 Troubleshooting Your Array
Safety First—For You and Your Array
Many repairs must be done only by a certified service technician. You should perform troubleshooting
and simple repairs only as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came with the product.
Determining Service Tag Information
Each array has an alphanumeric service tag (see Figure 29). You might need to provide this
information to customer support when you contact Dell. On the PS6610, the service tag label is
located on the right side of the top drawer as you face the array.
The service tag label includes a QR code. When scanned by a QR code scanner, the service tag data
is used to direct you to a web site containing specific product information for your array.
Figure 29: Array Service Tag
Obtaining Component Diagnostics
You can collect diagnostic information for one or more members of a PS Series group through the
Group Manager GUI or the CLI. See the Dell EqualLogic Group Manager Administrator's Guide or
the Dell EqualLogic Group Manager CLI Reference Guide for more information.
Array Startup Failure
If your system halts during startup, check the following areas:
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