Administrator Guide

Storage Center is Not Available
If you receive an error that you don’t have a Storage Center or you don’t see any Storage Centers, make sure
that the Storage Center(s) is running version 6.5.1 or later.
Fluid Cache Server is Not Available
If you do not see a Fluid Cache server that you expect to be listed, click the Rescan button as the server may
not have been discovered by the other servers in the cluster.
Information Displays Differently
Between Storage Centers and Fluid
Cache Clusters
The Fluid Cache Clusters display shows information from the Fluid Cache server perspective while the
Storage Centers display shows information from the Storage Center perspective. If there is a communication
issue between the Fluid Cache servers and the Storage Center, they may each show that condition differently.
There is some latency in gathering information from the Fluid Cache servers by both Data Collector and the
Storage Center as well as from the Dell Storage Client gathering information from Data Collector. It could
take several minutes for all parts of the system to synchronize and show a consistent view.
Verify That All Parts of the Fluid Cache
Cluster are Communicating with Each
Other
If the Dell Storage Client displays a "reconnect" message in the Fluid Cache display for a Fluid Cache cluster it
means that EM is no longer able to communicate with the Fluid Cache cluster through the management
network.
• Verify that the network is operational between the Data Collector server and the Fluid Cache servers
using a network tool such as ping.
• If ping works but a reconnect to that address continues to fail, make sure that the Fluid Cache software
is operational on the server.
Troubleshooting Fluid Cache Installations 51