Dell G15 5510 Service Manual Regulatory Model: P105F Regulatory Type: P105F002 July 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 6 Before working inside your computer.............................................................................................................................6 Before you begin ...........................................................................................................................................................6 Safety instructions....................
Installing the display assembly..................................................................................................................................33 Removing the display assembly............................................................................................................................... 35 Power-adapter port..........................................................................................................................................................
SupportAssist diagnostics............................................................................................................................................... 74 System diagnostic lights.................................................................................................................................................. 75 Recovering the operating system..................................................................................................................................
1 Working inside your computer Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3.
When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting cables, ensure that the ports and the connectors are correctly oriented and aligned. CAUTION: Press and eject any installed card from the media-card reader. NOTE: The color of your computer and certain components may appear differently than shown in this document.
● ● ● ● ● and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week. ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best method for doing this test.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Flat-head screwdriver ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1.
Removing and installing components 11
Removing and installing components
Steps 1. Loosen the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the four screws (M2x6) that secure the base cover to the palm-rest and keyboard assembly. NOTE: Loosening the two captive screws located in the front of the computer creates a gap which can be used to pry and lift the base cover off the palm-rest and keyboard assembly. 3. Starting from the left corner, use a plastic scribe to pry the base cover and to release the base cover from the tabs.
Removing and installing components
Steps 1. Connect the battery cable to the system board, if the battery cable had been previously disconnected. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 3. Replace the four screws (M2x6) that secure the base cover to the palm-rest and keyboard assembly. 4. Tighten the four captive screws that secure the base cover to the palm-rest and keyboard assembly. Next steps 1.
3. Slide and lift the solid-state drive off the slot on the system board. Installing the 2230 solid-state drive in SSD slot one Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in SSD slot one.
Removing the 2280 solid-state drive in SSD slot two Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in SSD slot two. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solidstate drive in M.2 slot two.
If you want to replace your 2280 card with a 2230 card, see procedure to change the screw mount and installing 2230 solid-state drive. The following image indicates the location of the 2280 solid-state drive installed in SSD slot two and provides a visual representation of the installation procedure. Steps 1. Align the notches on the solid-state drive with the tab on the solid-state drive slot. 2. Slide the solid-state drive into the solid-state drive slot. 3.
4. To install 2230 solid-state drive, see installing 2230 solid-state drive. 5. To install 2280 solid-state drive, see installing 2280 solid-state drive. Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the wireless card and provides a visual representation of the removal procedure.
Steps 1. Remove the screw (M2x4) that secures the wireless card to the system board. 2. Lift the bracket that secures the wireless card to the system board. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 2. Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the wireless-card slot. 3.
Memory module Removing the memory module Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the memory modules and provides a visual representation of the removal procedure. Steps 1. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-up. 2. Remove the memory module from the memory-module slot.
Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. NOTE: Repeat step 1 to step 3 to install the other memory module, if available on your computer. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage to the battery and other system components. ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. ● Always purchase genuine batteries from www.dell.
Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure. Steps 1. At an angle, slide the battery into the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3.
NOTE: If you are replacing your old battery with the new battery, use the battery cable that came with the old battery. If you want to replace the battery cable, it has to be purchase separately. 4. Connect the battery cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery.
Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the touchpad and provides a visual representation of the installation procedure. Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Replace the seven (M2x2) screws that secure the touchpad and touchpad bracket to the palm-rest and keyboard assembly. 3.
5. 6. 7. 8. 9. 10. 11. Remove Remove Remove Remove Remove Remove Remove the the the the the the the solid-state drive 1. solid-state drive 2. wireless card. memory module. right fan. left fan. system board. NOTE: System board can be removed with the heat sink, I/O board, and USB board attached. About this task The following image indicates the location of the I/O board and provides a visual representation of the removal procedure. Steps 1. Turn the system board over. 2.
Steps 1. Insert the I/O board at a 45 degree angle into the slot on the system board. 2. Align the screw holes on the I/O board with the screw holes on the system board. 3. Install the two screws (M2x4) that secure the I/O board to the system board. 4. Turn the system board to the front and align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Install the system board. Install the left fan. Install the right fan.
About this task The following image indicates the location of the speakers and provides a visual representation of the removal procedure. Steps 1. Note the routing of the cable that connects the left speaker to the right speaker and remove it from the routing guides on the palm-rest and keyboard assembly. NOTE: Note the position of the rubber grommets before lifting the speakers. 2. Peel the tape that adheres the speaker cable to the palm-rest and keyboard assembly.
Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers. 2. Connect the speaker cable to the system board and route the cable below the USB board . 3. Adhere the speaker cable to the palm-rest and keyboard assembly. 4.
Steps 1. Remove the two screws (M2x2) that secure the rear cover to the palm-rest and keyboard assembly. 2. Remove the two screws (M2.5x5) that secure the rear cover to the system board. 3. Push the rear cover away from the system board and lift it off the palm-rest and keyboard assembly. Installing the rear cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Slide the rear cover towards the system board till it snaps into place. 2. Align the screw holes on the rear cover with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2.5x5) that secure the rear cover to the palm-rest and keyboard assembly. 4. Replace the two screws (M2x2) that secure the rear cover to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
Steps 1. Align the screw holes on the display hinges with screw holes on the palm-rest and keyboard assembly and place the display assembly on the palm-rest and keyboard assembly. 2. Route the wireless-card cable through the routing guides on the palm-rest and keyboard assembly and to the top side of the computer and along the left of the power adapter port. 3. Replace eight screws (M2.5x4) that secure the display-assembly hinges to the palm-rest and keyboard assembly.
4. Turn the display assembly over. 5. Connect the display cable to the connector on the system board and close the latch to secure the cable. 6. Adhere the tape that secures the display cable to the system board. 7. Route the wireless-card cable through the routing guides on the fan and adhere the tape that secures the wireless-card cable to the system board . Next steps 1. 2. 3. 4. Install the wireless card. Install the rear cover Install the base cover.
Steps 1. Peel the tapes that secures the wireless-card cable to the system board. 2. Note the routing of the wireless-card cable and remove the wireless-card cable from the left fan. 3. Peel the tape and open the latch, and disconnect the display cable from the system board. 4. Flip the computer over and place the computer on a clean and flat surface. 5. Remove the wireless-card cable from the routing guides on the palm-rest and keyboard assembly. 6. Remove the eight screws (M2.
Power-adapter port Removing the power-adapter port Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear cover. About this task The following image indicates the location of the power-adapter port and provides a visual representation of the removal procedure.
Steps 1. Remove the two screw (M2x4) on the power-adapter port-bracket that secures the power-adapter port to the system board. 2. Remove the power-adapter port-bracket from the system board. 3. Disconnect the power-adapter port-cable from the system board. 4. Lift the power-adapter port, along with its cable, off the palm-rest and keyboard assembly. Installing the power-adapter port Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Place the power-adapter port into the slot and adhere the power-adapter port cable on the palm rest and keyboard assembly. 2. Connect the power-adapter port cable to the system board. 3. Align and place the power-adapter port bracket over the power-adapter port. 4. Replace the two screws (M2x4) to secure the power-adapter port bracket to the system board. Next steps 1. Install the rear cover 2. Install the base cover. 3. Follow the procedure in After working inside your computer.
Steps 1. Peel the tapes that secures the wireless-card cable to the system board. 2. Note the routing of the wireless-card cable and remove the wireless-card cable from the right fan. 3. Disconnect the fan cable from the system board. 4. Remove the two (M2x6) screws that secure the right fan to the system board. 5. Lift the right fan off the palm-rest and keyboard assembly.
Steps 1. Align and place the right fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x6) screws to secure the right fan to the palm-rest and keyboard assembly. 3. Connect the left-fan cable to the system board. 4. Route the wireless-card cable through the routing guides on the fan. 5. Adhere the tapes that secures the wireless-card cable to the system board. Next steps 1. Install the rear cover 2. Install the base cover. 3. Follow the procedure in After working inside your computer.
Steps 1. Disconnect the left-fan cable from the system board. 2. Remove the two (M2x6) screws that secure the left fan to the system board. 3. Lift the left fan off the palm-rest and keyboard assembly. Installing the left fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the left fan and provides a visual representation of the installation procedure.
Steps 1. Align and place the left fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x6) screws to secure the left fan to the palm-rest and keyboard assembly. 3. Connect the left-fan cable to the system board. Next steps 1. Install the rear cover 2. Install the base cover. 3. Follow the procedure in After working inside your computer. System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer.
About this task The following image indicates the connectors on your system board. 1. 3. 5. 7. Display cable Speaker cable Keyboard backlit cable Power-button cable 2. Power-adapter port cable 4. Keyboard cable 6. Touchpad cable The following image indicates the location of the system board and provides a visual representation of the removal procedure.
Steps 1. NOTE: Move in clock-wise direction to disconnect the cables from the system board. Peel the tape that secures the display cable to the system board. 2. Open the latch and disconnect the display cable from the system board and place it on a flat and clean surface. 3. Open the latch and disconnect the power-adapter port cable from the system board. 4. Disconnect the speaker cable from the system board. 5. Open the latch and disconnect the keyboard cable from the system board. 6.
10. After performing all the above steps, lift the system board off the palm-rest and keyboard assembly along with the I/O board, USB board, and heat sink. 11. Turn the system board over and remove I/O board, USB board, and heat sink. 12. After performing all the above steps, you are left with system board. Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
1. 3. 5. 7. Display cable Speaker cable Keyboard backlit cable Power-button cable 2. Power-adapter port cable 4. Keyboard cable 6. Touchpad cable The following image indicates the location of the system board and provides a visual representation of the installation procedure.
Steps 1. NOTE: Place the system board on a clean and flat surface. Replace the I/O board, USB board, and heat sink. 2. Turn the system board over. CAUTION: Before replacing the system board, ensure that the power button cable is routed below the USB board. If the power button cable is not routed and connected properly, the computer will not power on. 3. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly.
10. Open the latch and connect the keyboard cable to the system board. 11. Open the latch and connect the keyboard-backlight cable to the system board. 12. Open the latch and connect the touchpad cable to the system board. 13. Open the latch and connect the power-button cable to the USB board. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Install the left fan. Install the right fan. Install the memory module. Install the wireless card. Install the solid-state drive 2. Install the solid-state drive 1.
Steps 1. Turn the system board over. 2. Remove the six screws (M2x4) that secure the heat sink to the system board. 3. Lift the heat sink off the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure.
Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. Replace the six screws (M2x4) that secure the heat sink to the system board. 3. Turn the system board over and align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Install the system board. Install the left fan. Install the right fan. Install the memory module.
USB board Removing the USB board Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the rear cover. Remove the solid-state drive 1. Remove the solid-state drive 2. Remove the wireless card. Remove the memory module. Remove the right fan. Remove the left fan. Remove the system board. NOTE: System board can be removed with the heat sink, I/O board and USB board attached.
Installing the USB board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the I/O board and provides a visual representation of the installation procedure. Steps 1. Align the screw holes on the USB board with the screw holes on the system board and insert the USB board in to the system board. 2. Install the two screws (M2x4) that secure the USB board to the system board.
I/O board Removing the I/O board Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the rear cover. Remove the solid-state drive 1. Remove the solid-state drive 2. Remove the wireless card. Remove the memory module. Remove the right fan. Remove the left fan. Remove the system board. NOTE: System board can be removed with the heat sink, I/O board, and USB board attached.
Installing the I/O board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the I/O board and provides a visual representation of the installation procedure. Steps 1. Insert the I/O board at a 45 degree angle into the slot on the system board. 2. Align the screw holes on the I/O board with the screw holes on the system board. 3.
Power button Removing the power button Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the rear cover. Remove the solid-state drive . Remove the solid-state drive 2. Remove the wireless card. Remove the memory module. Remove the right fan. Remove the left fan. Remove the system board. NOTE: System board can be removed with the heat sink, I/O board, and USB board attached.
Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the power button and provides a visual representation of the installation procedure. Steps 1. Place the power button on the slot on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x2) that secure the power button to the palm-rest and keyboard assembly. 3.
Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the touchpad. Remove the rear cover. Remove the display assembly. Remove the solid-state drive . Remove the solid-state drive 2. Remove the wireless card. Remove the memory module. Remove the power-adapter port. Remove the right fan. Remove the left fan.
Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface. NOTE: When replacing the palm rest, the solid-state drive mounting brackets has to be transferred from the old palm rest to the replacement palm rest. Next steps 1. Install the power button. 2. Install the system board.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
One time boot menu To enter one time boot menu, turn on your computer, and then press F2 immediately. NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number.
Table 4. System setup options—System information menu (continued) Overview Processor L3 Cache Displays the processor L3 Cache size. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used.
Table 6. System setup options—System Configuration menu System Configuration Date/Time Date Sets the computer date in MM/DD/YYYY format. Changes to the date take effect immediately. Time Sets the computer time in HH/MM/SS 24-hour format. You can switch between 12-hour and 24-hour clock. Changes to the time take effect immediately. Enable SMART Reporting Enables or disables SMART (Self-Monitoring, Analysis, and Reporting Technology) during computer startup to report hard drive errors. Default: OFF.
Table 6. System setup options—System Configuration menu (continued) System Configuration Default: ON. Table 7. System setup options—Video menu Video LCD Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power. Brightness on AC power Sets the screen brightness when the computer is running on AC power. EcoPower Enables or disables EcoPower which increases the battery life by reducing the screen brightness when appropriate. Default: ON. Table 8.
Table 8. System setup options—Security menu (continued) Security NOTE: This feature may cause compatibility issues or loss of functionality with some legacy tools and applications. Enable Strong Passwords Enables or disables strong passwords. Default: OFF. Password Configuration Control the minimum and maximum number of characters that are allowed for Admin and System passwords. Admin Password Sets, Changes, or deletes the administrator (admin) password (sometimes called the "setup" password).
Table 11. System setup options—Performance menu (continued) Performance Default: ON. Multi-Core Support Changes the number of CPU cores available to the operating system. The default value is set to the maximum number of cores. Default: All Cores. Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states. Default: ON. Table 12.
Table 13. System setup options—Wireless menu (continued) Wireless WLAN Default: ON. Bluetooth Default: ON. Wireless Device Enable Enable or disable internal WLAN/Bluetooth devices. WLAN Default: ON. Bluetooth Default: ON. Table 14. System setup options—POST Behavior menu POST Behavior Numlock Enable Enables or disables Numlock when the computer boots. Default: ON. Enable Adapter Warnings Enables the computer to display adapter warning messages during boot. Default: ON.
Table 16. System setup options—Maintenance menu Maintenance Asset Tag Creates a system Asset Tag that can be used by an IT administrator to uniquely identify a particular system. Once set in BIOS, the Asset Tag cannot be changed. Service Tag Displays the Service Tag of the computer. BIOS Recovery from Hard Drive Enables the computer to recover from a bad BIOS image, as long as the Boot Block portion is intact and functioning. Default: ON.
System and setup password Table 19. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer. CAUTION: The password features provide a basic level of security for the data on your computer.
2. In the System Security screen, verify that Password Status is Unlocked. 3. Select System Password, update, or delete the existing system password, and press Enter or Tab. 4. Select Setup Password, update, or delete the existing setup password, and press Enter or Tab. NOTE: If you change the System and/or Setup password, reenter the new password when prompted. If you delete the System and/or Setup password, confirm the deletion when prompted. 5. Press Esc and a message prompts you to save the changes. 6.
8. After the download is complete, navigate to the folder where you saved the BIOS update file. 9. Double-click the BIOS update file icon and follow the instructions on the screen. Flashing BIOS (USB key) Steps 1. Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive.
4. Select external USB device. 5. Select the file and double-click the flash target file, and then click Submit. 6. Click Update BIOS. The computer restarts to flash the BIOS. 7. The computer will restart after the BIOS update is completed.
5 Troubleshooting Handling swollen Lithium-ion batteries Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery. Lithium-ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life.
● Run thorough tests to introduce additional test options and provide extra information about the failed device(s) ● View status messages that indicate if the tests are completed successfully ● View error messages that indicate if problems were encountered during the test NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the computer when the diagnostic tests are performed.
Table 20. LED codes (continued) Diagnostic light codes Problem description 3,7 Management Engine (ME) error Camera status light: Indicates whether the camera is in use. ● Solid white—Camera is in use. ● Off—Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. ● Solid white—Caps Lock enabled. ● Off—Caps Lock disabled.
8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article SLN85632 at www.dell.com/support. WiFi power cycle About this task If your computer is unable to access the Internet due to WiFi connectivity issues, a WiFi power cycle procedure may be performed.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
