Dell G3 15 3500 Service Manual Regulatory Model: P89F Regulatory Type: P89F002 April 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer..........................................................................................6 Before working inside your computer................................................................................................................................. 6 Safety instructions.................................................................................................................................................................
Coin-cell battery.................................................................................................................................................................. 36 Removing the coin-cell battery....................................................................................................................................36 Installing the coin-cell battery....................................................................................................................................
Enabling Intel Optane memory...........................................................................................................................................72 Disabling Intel Optane memory.......................................................................................................................................... 72 Flea power release.........................................................................................................................................................
1 Working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3.
CAUTION: Press and eject any installed card from the media-card reader. NOTE: The color of your computer and certain components may appear differently than shown in this document. Electrostatic discharge—ESD protection ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards.
• • • • Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are insulators and often highly charged. Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example, deploying the kit for a server environment is different than for a desktop or portable environment.
2 Removing and installing components Recommended tools The procedures in this document may require the following tools: • • • Phillips screwdriver #1 Phillips screwdriver #0 Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
Table 1. Screw list (continued) Component Secured to Screw type Quantity Power button with fingerprint reader (optional) Palm-rest and keyboard assembly M2 x 3 2 USB 3.1 Type-C port bracket System board M2 x 3 2 Hinge brackets Palm-rest and keyboard assembly M2.5 x 5 4 Hinge brackets Display panel M2.5 x 2.5 (big head) 12 Hinge brackets Display panel M2 x 2.
1. Base cover 2. Power-adapter port 3. Right Fan 4. Heat sink 5. Memory module (DIMM1) 6. Memory module (DIMM2) 7. System board 8. Hard drive 9. Battery 10. Speakers 11. Touchpad 12. Touchpad bracket 13. Display assembly 14. Palm-rest and keyboard assembly 15. M.2 2280 Solid-state drive in M.2 slot two 16. Solid-state drive thermal shield 17. M.2 2230 Solid-state drive in M.2 slot one 18. Solid-state drive thermal shield 19. Wireless card 20. Left Fan 21. I/O board 22.
Base cover Removing the base cover module Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following image indicates the location of the base cover and provides a visual representation of the removal procedure.
Steps 1. 2. 3. 4. Loosen the four captive screws that secure the base cover to the palm-rest and keyboard assembly. Remove the six screws (M2x7) that secure the base cover to the palm-rest and keyboard assembly. Using a plastic scribe, pry the base cover beside the display hinges, and then continue to work on the sides to open the base cover. Disconnect the battery cable from the system board.
NOTE: Disconnect the battery cable only when you are continuing to remove other components from your computer. 5. Press and hold the power button for 5 seconds to ground the computer and drain the flea power. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the base cover and provides a visual representation of the installation procedure.
Steps 1. Connect the battery cable to the system board, if applicable.
2. Place the base cover on top of the palm-rest and keyboard assembly. 3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 4. Tighten the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 5. Replace the six (M2x7) screws that secure the base cover to the palm-rest and keyboard assembly. Next steps 1. Follow the procedure in After working inside your computer.
Installing the memory module Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure. Steps 1. 2. 3. 4. Lift the mylar to find the memory-module slot. Align the notch on the memory module with the tab on the memory-module slot. Slide the memory module firmly into the slot at an angle.
About this task NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solidstate drive in M.2 slot one. The following image indicates the location of the 2230 solid-state drive that is installed in M.2 slot one and provides a visual representation of the removal procedure. Steps 1.
Steps 1. 2. 3. 4. 5. 6. Slide the solid-state drive mounting bracket into the slot on the palm-rest assembly, if it is not installed. Align the notches on the solid-state drive with the SSD1 slot on the system board. Slide the solid-state drive into the SSD1 slot on the system board. Replace the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. Place the solid-state drive bracket on the solid-state drive.
Removing the 2280 solid-state drive/Intel Optane memory module in M.2 slot one Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solidstate drive in M.2 slot one.
About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solidstate drive in M.2 slot one. The following image indicates the location of the 2280 solid-state drive/Intel Optane memory module installed in M.2 slot one and provides a visual representation of the installation procedure. Steps 1. 2. 3. 4.
1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the 2280 solid-state drive/Intel Optane memory module in M.2 slot two and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2x3) that secure the solid-state drive bracket to the system board and the palm-rest and keyboard assembly. 2.
Steps 1. 2. 3. 4. Align the notches on the solid-state drive/Intel Optane memory module with the SSD2 slot on the system board. Slide the solid-state drive/Intel Optane memory module into the SSD2 slot on the system board. Place the solid-state drive bracket on the solid-state drive/Intel Optane memory module. Align the screw holes on the solid-state drive bracket with the screw holes on the system board and the palm-rest and keyboard assembly. 5.
Removing and installing components
Steps 1. 2. 3. 4. 5. 6. Open the latch and disconnect the hard-drive cable from the system board. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly. Lift the hard-drive assembly along with its cable off the palm-rest and keyboard assembly. Disconnect the interposer from the hard-drive assembly. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. Remove the hard drive from the hard-drive bracket.
Steps 1. 2. 3. 4. 5. 6. Align the screw holes on the hard-drive bracket with the screw holes on the hard drive. Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive. Connect the interposer to the hard-drive assembly. Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest and keyboard assembly. Replace the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly.
Steps 1. 2. 3. 4. Disconnect the left-fan cable from the system board. Remove the antenna cables from the routing guide on the left fan. Remove the two (M2x3) screws that secure the left fan to the palm-rest and keyboard assembly. Lift the left fan off the palm-rest and keyboard assembly. Installing the left fan Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. 2. 3. 4. Align and place the left fan on the palm-rest and keyboard assembly. Replace the two (M2x3) screws to secure the left fan to the palm-rest and keyboard assembly. Route the antenna cables through the routing guides on the left fan. Connect the left-fan cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
Steps 1. Align and place the right fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws to secure the right fan to the palm-rest and keyboard assembly. 3. Connect the right-fan cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing the right fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
Steps 1. Disconnect the right-fan cable from the system board. 2. Remove the two (M2x3) screws that secure the right fan to the palm-rest and keyboard assembly. 3. Lift the right fan off the palm-rest and keyboard assembly. Battery Removing the battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the battery and provides a visual representation of the removal procedure.
Steps 1. Disconnect the battery cable, if applicable. 2. Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Lift the battery, along with its cable off the palm-rest and keyboard assembly. Installing the battery Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. 2. 3. 4. Place the battery on the palm-rest and keyboard assembly. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. Connect the battery cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Wireless card Removing the WLAN card Prerequisites 1.
Steps 1. 2. 3. 4. Remove the screw (M2x3) that secures the WLAN card to the system board. Remove the bracket that secures the WLAN card to the system board. Disconnect the antenna cables from the WLAN card. Slide and remove the WLAN card from the WLAN-card slot. Installing the WLAN card Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 2. Align the notch on the WLAN card with the tab on the WLAN-card slot and insert the WLAN card at an angle into the WLAN-card slot. 3. Place the WLAN-card bracket on the WLAN card. 4.
Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the speakers and provides a visual representation of the removal procedure. Steps 1. Disconnect the speaker cable from the system board. 2. Note the routing of the speaker cable, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly.
Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. Next steps 1. Install the base cover. 2.
Steps Using a plastic scribe, pry the coin-cell battery out of the coin-cell battery slot on the system board. Installing the coin-cell battery Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.
Steps 1. Place the coin-cell battery in the coin-cell battery slot with the positive side facing up. 2. Snap the coin-cell battery into place. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Power-adapter port Removing the power-adapter port Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
Installing the power-adapter port Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the power-adapter port and provides a visual representation of the installation procedure. Steps 1. 2. 3. 4. 5. Place the power-adapter port into the slot on the palm rest and keyboard assembly. Route the power-adapter port cable around the fan.
NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. 2. Remove the base cover. About this task The following image indicates the location of the heat sink and provides a visual representation of the removal procedure. Steps 1. In the sequential order (1>2>3>4>5>6>7>8), loosen the eight captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board.
CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that the thermal conductivity is achieved. Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2.
I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the left fan. About this task The following image indicates the location of the I/O board and provides a visual representation of the removal procedure. Steps 1. Open the latch, and disconnect the I/O-board cable from the I/O board. 2. Remove the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. 3.
Installing the I/O board Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the I/O board and provides a visual representation of the installation procedure. Steps 1. 2. 3. 4. Place the I/O board on the palm-rest and keyboard assembly. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly.
Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the display assembly and provides a visual representation of the removal procedure.
Steps 1. 2. 3. 4. 5. Using the pull tab, gently pull upwards to disconnect the display cable from the system board. Remove the four screws (M2.5x5) that secure the display assembly to the palm-rest and keyboard assembly. Slowly lift the palm-rest and keyboard assembly at an angle. Slide the palm-rest and keyboard assembly off the display assembly. After performing the above steps, you are left with the display assembly.
Installing the display assembly Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display assembly and provides a visual representation of the installation procedure.
Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Slide the palm-rest and keyboard assembly under the display hinges. 3. Press down the display hinges and align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly. 4. Replace the four screws (M2.5x5) that secure the display assembly to the palm-rest and keyboard assembly. 5. Align the display-cable connector on the system board, then firmly press into position.
Removing and installing components
Steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Open the latch, and disconnect the display cable from the system board. Open the latch, and disconnect the keyboard-backlight cable (optional) from the system board. Open the latch, and disconnect the fingerprint-reader cable (optional) from the system board. Open the latch, and disconnect the touchpad cable from the system board. Open the latch, and disconnect the battery cable from the system board.
Steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Connect the I/O-board cable to the back of the system board. Turn the system board over, align and place the system board on the palm-rest and keyboard assembly. Connect the display cable to the system board. Connect the keyboard-backlight cable (optional) to the system board, and close the latch. Connect the fingerprint-reader cable (optional) to the system board, and close the latch. Connect the touchpad cable to the system board, and close the latch.
12. Follow the procedure in After working inside your computer. Power button with fingerprint reader Removing the power button with fingerprint reader Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the memory module. Remove the WLAN card. Remove the solid-state drive in M.2 slot one. Remove the solid-state drive in M.2 slot two. Remove the battery. Remove the coin-cell battery. Remove the left fan.
Installing the power button with fingerprint reader Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. Steps 1. Locate the power button with fingerprint reader slot on your computer. 2. Align and place the power button with fingerprint reader on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x3) that secure the power button with fingerprint reader to the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. 5. 6.
Touchpad Removing the touchpad Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the memory module. Remove the WLAN card. Remove the solid-state drive in M.2 slot one. Remove the solid-state drive in M.2 slot two. Remove the battery. Remove the coin-cell battery. Remove the left fan. Remove the right fan. Remove the heat sink. Remove the power-adapter port. Remove the system board.
Installing the touchpad Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the touchpad and provides a visual representation of the installation procedure. Steps 1. 2. 3. 4. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. Replace the four (M2x2) screws and adhere the tape that secures the touchpad to the palm-rest and keyboard assembly.
Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the memory module. Remove the WLAN card. Remove the solid-state drive in M.2 slot one. Remove the solid-state drive in M.2 slot two. Remove the battery. Remove the display assembly. Remove the coin-cell battery. Remove the left fan. Remove the right fan.
Installing the palm-rest and keyboard assembly Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 56 Install the fingerprint reader. Install the touchpad. Install the system board. Install the power-adapter port. Install the I/O board. Install the speakers. Install the heat sink.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: • • Removable Drive (if available) STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. • • • Optical Drive (if available) SATA Hard Drive (if available) Diagnostics NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
Table 4. System setup options—System information menu (continued) Overview Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used. Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode.
Table 6. System setup options—System Configuration menu (continued) System Configuration Enable SMART Reporting Enables or disables SMART (Self-Monitoring, Analysis, and Reporting Technology) during computer startup to report hard drive errors. Default: OFF. Enable Audio Enables or disables all integrated audio controller. Default: ON. Enable Microphone Enables or disables microphone. Default: ON. Enable Internal Speaker Enables or disables internal speaker. Default: ON.
Table 7. System setup options—Video menu (continued) Video Brightness on AC power Sets the screen brightness when the computer is running on AC power. EcoPower Enables or disables EcoPower which increases the battery life by reducing the screen brightness when appropriate. Default: ON. Table 8. System setup options—Security menu Security Enable Admin Setup Lockout Enables or disables the user from entering BIOS Setup when an Admin Password is set. Default: OFF.
Table 8. System setup options—Security menu (continued) Security Admin Password Sets, Changes, or deletes the administrator (admin) password (sometimes called the "setup" password). System Password Sets, Changes, or deletes the system password. Enable Master Password Lockout Enables or disables the master password support. Default: OFF. Table 9. System setup options—Secure Boot menu Secure Boot Enable Secure Boot Enables or disables the computer to boos using only validated boot software.
Table 12. System setup options—Power Management menu Power Management Wake on AC Enables the computer to turn on and go to boot when AC power is supplied to the computer. Default: OFF. Auto on Time Enables the computer to automatically power on for defined days and times. Default: Disabled. The system will not automatically power up. Battery Charge Configuration Enables the computer to run on battery during power usage hours.
Table 14. System setup options—POST Behavior menu POST Behavior Numlock Enable Enables or disables Numlock when the computer boots. Default: ON. Enable Adapter Warnings Enables the computer to display adapter warning messages during boot. Default: ON. Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time. Default: 0 seconds. Fastboot Configures the speed of the UEFI boot process. Default: Thorough. Performs complete hardware and configuration initialization during boot.
Table 16. System setup options—Maintenance menu (continued) Maintenance BIOS Auto-Recovery Enables the computer to automatically recover the BIOS without user actions. This feature requires BIOS Recovery from Hard Drive to be set to Enabled. Default: OFF. Start Data Wipe CAUTION: This Secure Wipe Operation will delete information in a way that it cannot be reconstructed. If enabled, the BIOS will queue up a data wipe cycle for storage devices that are connected to the motherboard on the next reboot.
• Click Detect Product and follow the on-screen instructions. 3. If you are unable to detect or find the Service Tag, click Choose from all products. 4. Choose the Products category from the list. NOTE: Choose the appropriate category to reach the product page. 5. Select your computer model and the Product Support page of your computer appears. 6. Click Get drivers, and then click Drivers and Downloads. The Drivers and Downloads section is displayed. 7. Click Find it myself. 8.
Figure 1. DOS BIOS Update Screen Updating the Dell BIOS in Linux and Ubuntu environments If you want to update the system BIOS in a Linux environment such as Ubuntu, see https://www.dell.com/support/article/sln171755/. Flashing the BIOS from the F12 One-Time boot menu Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12 One-Time boot menu.
Steps 1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer. 2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys then press Enter. The flash BIOS menu is displayed. 3. Click Flash from file. 4. Select external USB device. 5. Select the file and double-click the flash target file, and then click Submit. 6. Click Update BIOS. The computer restarts to flash the BIOS. 7.
Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked. About this task To enter the System Setup, press F12 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select System Security and press Enter.
5 Troubleshooting Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system.
Table 20. LED codes (continued) Diagnostic light codes Problem description 3,3 Recovery image not found 3,4 Recovery image found but invalid 3,5 Power-rail failure 3,6 System BIOS Flash incomplete 3,7 Management Engine (ME) error Camera status light: Indicates whether the camera is in use. • • Solid white — Camera is in use. Off — Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. • • Solid white — Caps Lock enabled. Off — Caps Lock disabled.
Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: Steps 1. 2. 3. 4. 5. 6. 7. Turn off your computer. Remove the base cover. Remove the battery. Press and hold the power button for 15 seconds to drain the flea power. Replace the battery. Replace the base cover. Turn on your computer.
Installing Game Shift after reinstalling the operating system Alienware Command Center and Alienware OC Controls are installed at the factory. If you reinstall the operating system, you have to reinstall Alienware Command Center and Alienware OC Controls before you can use Game Shift. NOTE: Ensure that the Windows operating system and all the compatible drivers are reinstalled in your computer. Windows update is also required.
Table 21. List of keyboard shortcuts (continued) Function key Redefined key (for multimedia control) Behavior Enable/disable Game Shift Switch to external display Search Toggle keyboard backlight (optional) NOTE: Non-backlight keyboards have the F10 function key without the backlight icon. In this case, the function key does not toggle the keyboard backlight function.
Table 22.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
