Dell G5 15 5500 Service Manual Regulatory Model: P89F Regulatory Type: P89F003 September 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 6 Before working inside your computer.............................................................................................................................6 Before you begin ...........................................................................................................................................................6 Safety instructions....................
Coin-cell battery................................................................................................................................................................ 36 Removing the coin-cell battery................................................................................................................................36 Installing the coin-cell battery..................................................................................................................................
Clearing BIOS (System Setup) and System passwords.....................................................................................74 Chapter 5: Troubleshooting......................................................................................................... 75 Recovering the operating system..................................................................................................................................75 System diagnostic lights....................................................
1 Working inside your computer Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3.
When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting cables, ensure that the ports and the connectors are correctly oriented and aligned. CAUTION: Press and eject any installed card from the media-card reader. NOTE: The color of your computer and certain components may appear differently than shown in this document.
● ● ● ● ● tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week. ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best method for doing this test.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #1 ● Flat-head screwdriver ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1. Screw list (continued) Component Secured to Screw type Quantity Left fan Palm-rest and keyboard assembly M2x3 2 Right fan Palm-rest and keyboard assembly M2x3 2 Wireless-card bracket System board M2x3 1 Touchpad bracket Palm-rest and keyboard assembly M2L2 Big Head 7 Power button with fingerprint reader (optional) Palm-rest and keyboard assembly M2x3 2 USB 3.1 Type-C port bracket System board M2x3 2 Hinge brackets Palm-rest and keyboard assembly M2.
1. Base cover 2. Power-adapter port 3. Right Fan 4. Heat sink 5. Memory module (DIMM1) 6. Memory module (DIMM2) 7. System board 8. Hard drive 9. Battery 10. Speakers 11. Touchpad 12. Touchpad bracket 13. Display assembly 14. Palm-rest and keyboard assembly 15. M.2 2280 Solid-state drive 16. Thermal shield 17. M.2 2230 Solid-state drive 18. Thermal shield 19. Wireless card 20. Left Fan 21. I/O board 22.
NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure.
Removing and installing components 13
Steps 1. Loosen the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the six screws (M2x7) that secure the base cover to the palm-rest and keyboard assembly. CAUTION: Do not pull on or pry the base cover from the side where the hinges are; doing so may damage the base cover. 3. Starting from the top-left corner, use a plastic scribe to pry the base cover in the direction of the arrows to release the base cover from the palm-rest and keyboard assembly. 4.
Removing and installing components 15
Steps 1. Connect the battery cable to the system board, if applicable. 2. Connect the LED cable to the system board, if applicable. 3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 4. Replace the six screws (M2x7) that secure the base cover to the palm-rest and keyboard assembly. 5. Tighten the four captive screws that secure the base cover to the palm-rest and keyboard assembly. Next steps 1.
About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure. Steps 1. Remove the seven screws (M2x3) that secure the light bar to the base cover. 2. Lift the light bar off the base cover. Installing the light bar Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw holes on the light bar with the screw holes on the base cover. 2. Replace the seven screws (M2x3) that secure the light bar to the base cover. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Memory module Removing the memory module Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
Steps 1. Turn the mylar to find the memory module. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-up. 3. Remove the memory module from the memory-module slot. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Turn the mylar to find the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly into the slot at an angle. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Solid-state drive—M.2 slot one Removing the 2230 solid-state drive in M.
Steps 1. Remove the two screws (M2x3) that secure the thermal shield to the solid-state drive and the system board. 2. Lift the thermal shield off the palm-rest and keyboard assembly. 3. Remove the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 4. Slide and lift the solid-state drive off the SSD1 slot on the system board. Installing the 2230 solid-state drive in M.
Steps 1. Slide the solid-state drive mounting bracket into the slot on the system board, if it is not installed. 2. Align the notches on the solid-state drive with the SSD1 slot on the system board. 3. Slide the solid-state drive into the SSD1 slot on the system board. 4. Replace the screw (M2x3) that secures the solid-state drive to the system board. 5. Place the thermal shield on the solid-state drive. 6.
Removing the 2280 solid-state drive/Intel Optane in M.2 slot one Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solidstate drive in M.2 slot one.
The following image indicates the location of the 2280 solid-state drive/Intel Optane installed in M.2 slot one and provides a visual representation of the installation procedure. Steps 1. Align the notches on the solid-state drive/Intel Optane with the SSD2 slot on the system board. 2. Slide the solid-state drive/Intel Optane into the SSD2 slot on the system board. 3. Place the solid-state drive bracket on the solid-state drive/Intel Optane . 4.
Steps 1. Remove the two screws (M2x3) that secure the solid-state drive bracket to the system board and the palm-rest and keyboard assembly. 2. Lift the solid-state drive bracket off the solid-state drive. 3. Slide and lift the solid-state drive off the SSD2 slot on the system board. Installing the 2280 solid-state drive in M.2 slot two Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the notches on the solid-state drive with the SSD2 slot on the system board. 2. Slide the solid-state drive into the SSD2 slot on the system board. 3. Place the solid-state drive bracket on the solid-state drive. 4. Align the screw holes on the solid-state drive bracket with the screw holes on the system board and the palm-rest and keyboard assembly. 5. Replace the two screws (M2x3) that secure the solid-state drive to the system board. Next steps 1. Install the base cover. 2.
Steps 1. Open the latch and disconnect the hard-drive cable from the system board. 2. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly. 3. Lift the hard-drive assembly along with its cable off the palm-rest and keyboard assembly. 4. Disconnect the interposer from the hard-drive assembly. 5. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 6. Remove the hard drive from the hard-drive bracket.
Steps 1. Align the screw holes on the hard-drive bracket with the screw holes on the hard drive. 2. Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 3. Connect the interposer to the hard-drive assembly. 4. Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest and keyboard assembly. 5. Replace the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly. 6.
Battery Removing the 3-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the battery and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 2. Disconnect the battery cable from the system board, if applicable. 3. Lift the battery off the palm-rest and keyboard assembly.
Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing the 4-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
Steps 1. Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 2. Disconnect the battery cable from the system board, if applicable. 3. Lift the battery off the palm-rest and keyboard assembly. Installing the 4-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Wireless card Removing the WLAN card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
Steps 1. Remove the screw (M2x3) that secures the WLAN card to the system board. 2. Remove the bracket that secures the WLAN card to the system board. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN-card slot. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 2. Align the notch on the WLAN card with the tab on the WLAN-card slot and insert the WLAN card at an angle into the WLAN-card slot. 3. Align and place the WLAN-card bracket on the WLAN card.
Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the speakers and provides a visual representation of the removal procedure. Steps 1. Disconnect the speaker cable from the system board. 2. Note the routing of the cable that connects the left speaker to the right speaker and remove it from the routing guides on the palm-rest and keyboard assembly.
Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. Next steps 1. Install the base cover. 2.
Steps Using a plastic scribe, pry the coin-cell battery out of the coin-cell battery slot on the system board. Installing the coin-cell battery Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.
Steps 1. Place the coin-cell battery in the coin-cell battery slot with the positive side facing up. 2. Snap the coin-cell battery into place. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Power-adapter port Removing the power-adapter port Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
Installing the power-adapter port Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the power-adapter port and provides a visual representation of the installation procedure. Steps 1. Place the power-adapter port into the slot and adhere the power-adapter port cable on the palm rest and keyboard assembly. 2. Connect the power-adapter port cable to the system board. 3.
About this task The following image indicates the location of the left fan and provides a visual representation of the removal procedure. Steps 1. Disconnect the fan cable from the system board. 2. Note the routing of the WLAN cable and remove the WLAN cable from the left fan. 3. Remove the two (M2x3) screws that secure the left fan to the system board. 4. Lift the left fan off the palm-rest and keyboard assembly.
Steps 1. Align and place the left fan on the palm-rest and keyboard assembly. 2. Route the WLAN cable through the routing guides on the fan. 3. Connect the left-fan cable to the system board. 4. Replace the two (M2x3) screws to secure the left fan to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing the right fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2.
About this task The following image indicates the location of the right fan and provides a visual representation of the installation procedure. Steps 1. Disconnect the right-fan cable from the system board. 2. Remove the two (M2x3) screws that secure the right fan to the system board. 3. Lift the right fan off the palm-rest and keyboard assembly. Installing the right fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align and place the right fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws to secure the right fan to the palm-rest and keyboard assembly. 3. Connect the right-fan cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Heat sink Removing the heat sink Prerequisites 1. Follow the procedure in Before working inside your computer.
Steps 1. In the reverse sequential order (8>7>6>5>4>3>2>1), loosen the eight captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure.
Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the eight captive screws that secure the heat sink to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
3. Remove the left fan. About this task The following image indicates the location of the I/O board and provides a visual representation of the removal procedure. Steps 1. Lift the latch to disconnect the I/O-board cable from the I/O board. 2. Remove the three screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 3. Lift the I/O board off the palm-rest and keyboard assembly.
Steps 1. Align and place the I/O board on the palm-rest and keyboard assembly. 2. Install the three screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 3. Connect the I/O-board cable to the I/O board. Next steps 1. Install the left fan. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3.
About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure. Steps 1. Disconnect the display cable from the system board. 2. Remove the four screws (M2.5x5) that secure the display hinges to the system board. 3. Lift the display assembly off the palmrest and keyboard assembly.
Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display assembly and provides a visual representation of the installation procedure.
Steps 1. Align the display assembly on the palm-rest and keyboard assembly. 2. Align the screw holes on the display hinges with screw holes on the system board. 3. Replace the four screws (M2.5x5) that secure the display hinges to the system board. 4. Connect the display cable from the system board. Next steps 1. Install the heat sink.
2. Install the base cover. 3. Follow the procedure in After working inside your computer. System board Removing the system board Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the solid-state drive/Intel Optane. Remove the WLAN card. Remove the right fan. Remove the heat sink. Remove the power-adapter port. Remove the hard drive.
Steps 1. Open the latch and disconnect the power-button cable from the system board.
2. Open the latch and disconnect the keyboard cable from the system board. 3. Open the latch and disconnect the keyboard-backlight cable from the system board. 4. Open the latch and disconnect the touchpad cable from the system board. 5. Disconnect the speaker cable from the system board. 6. Remove the two (M2x2) screws that secure the system board to the palm-rest and keyboard assembly. 7. Turn the system board over and disconnect the I/O board cable from the system board.
Steps 1. Connect the I/O board cable to the system board. 2. Turn the system board to the front and align and place the system board on the palm-rest and keyboard assembly. 3. Replace the two (M2x2) screws that secure the system board to the palm-rest and keyboard assembly. 4. Connect the speaker cable to the system board. 5. Open the latch and connect the touchpad cable to the system board. 6. Open the latch and connect the keyboard-backlight cable to the system board. 7.
Fingerprint reader daughter-board Removing the power button with fingerprint reader Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the solid-state drive/Intel Optane. Remove the WLAN card. Remove the right fan. Remove the heat sink. Remove the power-adapter port. Remove the hard drive. Remove the system board. NOTE: The system board can be removed with the heat sink attached.
About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure. Steps 1. Align the screw holes on the power button with fingerprint reader with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the power button with fingerprint reader to the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Install the system board. Install the hard drive.
5. 6. 7. 8. 9. 10. 11. Remove Remove Remove Remove Remove Remove Remove the the the the the the the WLAN card. right fan. heat sink. hard drive. display assembly. power-adapter port. system board. NOTE: The system board can be removed with the heat sink attached. About this task The following image indicates the location of the touchpad and provides a visual representation of the removal procedure. Steps 1.
Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Replace the four (M2x2) screws and adhere the tapes that secure the touchpad to the palm-rest and keyboard assembly. 3. Align and place the touchpad bracket into the slot on the palm-rest and keyboard assembly. 4. Replace the three (M2x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Install the system board.
6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Remove Remove Remove Remove Remove Remove Remove Remove Remove Remove Remove the the the the the the the the the the the left fan. right fan. solid-state drive/Intel Optane. hard drive. I/O board. touchpad. speakers. heat sink. display assembly. power-adapter port. system board. NOTE: The system board can be removed with the heat sink attached. About this task After performing the steps in the pre-requisites, we are left with the palm-rest and keyboard assembly.
Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 60 Install the system board. Install the power-adapter port. Install the display assembly. Install the heat sink. Install the speakers. Install the touchpad. Install the I/O board. Install the hard drive. Install the solid-state drive/Intel Optane. Install the right fan. Install the left fan. Install the WLAN card. Install the memory modules. Install the battery. Install the base cover.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
One time boot menu To enter one time boot menu, turn on your computer, and then press F2 immediately. NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number.
Table 4. System setup options—System information menu (continued) Overview Processor L3 Cache Displays the processor L3 Cache size. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used.
Table 6. System setup options—System Configuration menu System Configuration Date/Time Date Sets the computer date in MM/DD/YYYY format. Changes to the date take effect immediately. Time Sets the computer time in HH/MM/SS 24-hour format. You can switch between 12-hour and 24-hour clock. Changes to the time take effect immediately. Enable SMART Reporting Enables or disables SMART (Self-Monitoring, Analysis, and Reporting Technology) during computer startup to report hard drive errors. Default: OFF.
Table 6. System setup options—System Configuration menu (continued) System Configuration Default: ON. Table 7. System setup options—Video menu Video LCD Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power. Brightness on AC power Sets the screen brightness when the computer is running on AC power. EcoPower Enables or disables EcoPower which increases the battery life by reducing the screen brightness when appropriate. Default: ON. Table 8.
Table 8. System setup options—Security menu (continued) Security NOTE: This feature may cause compatibility issues or loss of functionality with some legacy tools and applications. Enable Strong Passwords Enables or disables strong passwords. Default: OFF. Password Configuration Control the minimum and maximum number of characters that are allowed for Admin and System passwords. Admin Password Sets, Changes, or deletes the administrator (admin) password (sometimes called the "setup" password).
Table 11. System setup options—Performance menu (continued) Performance Default: ON. Multi-Core Support Changes the number of CPU cores available to the operating system. The default value is set to the maximum number of cores. Default: All Cores. Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states. Default: ON. Table 12.
Table 13. System setup options—Wireless menu (continued) Wireless WLAN Default: ON. Bluetooth Default: ON. Wireless Device Enable Enable or disable internal WLAN/Bluetooth devices. WLAN Default: ON. Bluetooth Default: ON. Table 14. System setup options—POST Behavior menu POST Behavior Numlock Enable Enables or disables Numlock when the computer boots. Default: ON. Enable Adapter Warnings Enables the computer to display adapter warning messages during boot. Default: ON.
Table 16. System setup options—Maintenance menu Maintenance Asset Tag Creates a system Asset Tag that can be used by an IT administrator to uniquely identify a particular system. Once set in BIOS, the Asset Tag cannot be changed. Service Tag Displays the Service Tag of the computer. BIOS Recovery from Hard Drive Enables the computer to recover from a bad BIOS image, as long as the Boot Block portion is intact and functioning. Default: ON.
Updating the BIOS in Windows Prerequisites It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For laptops, ensure that your computer battery is fully charged and connected to a power outlet. About this task NOTE: If BitLocker is enabled, it must be suspended before updating the system BIOS, and then re-enabled after the BIOS update is completed. Steps 1. Restart the computer. 2. Go to www.dell.com/support.
2. Copy the .exe file onto the bootable USB flash drive. 3. Insert the USB flash drive into the computer that requires the BIOS update. 4. Restart the computer and press F12 when the Dell logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and press Enter. 6. The computer restarts to a Diag C:\> prompt. 7. Run the file by typing the complete filename and press Enter. 8. The BIOS Update Utility is displayed. Follow the on-screen instructions. Figure 1.
● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter that is connected to the computer ● Functional computer battery to flash the BIOS Perform the following steps to perform the BIOS update flash process from the F12 menu: CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn off your computer. Steps 1.
● Only the following special characters are valid: Space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3. Type the system password that you entered earlier in the Confirm new password field and click OK. 4. Press Esc and a message prompt's you to save the changes. 5. Press Y to save the changes. The computer restarts.
5 Troubleshooting Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system.
Table 20. LED codes (continued) Diagnostic light codes Problem description 3,2 PCI, video card/chip failure 3,3 Recovery image not found 3,4 Recovery image found but invalid 3,5 Power-rail failure 3,6 System BIOS Flash incomplete 3,7 Management Engine (ME) error Camera status light: Indicates whether the camera is in use. ● Solid white — Camera is in use. ● Off — Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. ● Solid white — Caps Lock enabled.
The disabling progress is displayed. 5. Click Reboot to complete disabling your Intel Optane memory and restart your computer. Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: Steps 1. Turn off your computer. 2. Remove the base cover. 3. Remove the battery. 4.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
