Dell G5 5590 Service Manual Regulatory Model: P82F Regulatory Type: P82F001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019-2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Before working inside your computer............................................................................................. 8 Before you begin ...................................................................................................................................................................8 2 After working inside your computer............................................................................................... 9 3 Safety instructions.................................
13 Replacing the hard drive............................................................................................................ 34 Procedure (Applicable only on computers shipped with 4-cell battery)...................................................................... 34 Post-requisites.....................................................................................................................................................................35 14 Removing the coin-cell battery...............
Procedure.............................................................................................................................................................................56 25 Replacing the graphics-card fan................................................................................................ 57 Procedure.............................................................................................................................................................................
Post-requisites..................................................................................................................................................................... 75 36 Removing the system board...................................................................................................... 76 Prerequisites.........................................................................................................................................................................
System setup options......................................................................................................................................................... 96 Clearing CMOS settings................................................................................................................................................... 100 Clearing BIOS (System Setup) and System passwords................................................................................................
1 Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3. Disconnect your computer and all attached devices from their electrical outlets. 4.
2 After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3. Replace any media cards, discs, or any other parts that you removed before working on your computer. 4. Connect your computer and all attached devices to their electrical outlets. 5.
3 Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. NOTE: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
• • • • Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage. Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device. 1. 2. 3. 4. 5. Get a firm balanced footing.
4 Recommended tools The procedures in this document may require the following tools: • • • • Phillips screwdriver #0 Phillips screwdriver #1 Flat-head screwdriver Plastic scribe Recommended tools 13
5 Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced. NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when replacing a component. NOTE: Screw color may vary with the configuration ordered. Table 1.
Component Secured to Screw type Quantity Touchpad Palm-rest assembly M2x4 2 Touchpad bracket Palm-rest assembly M2x4 2 Wireless-card bracket System board M2x4 1 Screw image Screw list 15
6 Removing the base cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Loosen the two captive screws on the base cover. 2.
NOTE: The following steps are applicable only if you want to further remove any other component from your computer. 5. Using the pull tab, disconnect the battery cable from the system board.
6. Press and hold the power button for 5 seconds to ground the computer and drain the flea power.
7 Replacing the base cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Connect the battery cable to the system board. 2.
3. Replace the seven screws (M2x4) that secure the base cover to the palm-rest assembly. 4. Tighten the two captive screws that secure the base cover to the palm-rest assembly.
Replacing the base cover 21
8 Removing the battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Lithium-ion battery precautions CAUTION: • Exercise caution when handling Lithium-ion batteries.
Procedure for removing the battery for computers shipped with hard drive 1. Using the pull tab, disconnect the battery cable from the system board, if applicable. 2. Remove the four screws (M2x4) that secure the battery to the palm-rest assembly. 3. Lift the battery, along with its cable, off the palm-rest assembly.
Removing the battery
9 Replacing the battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure for replacing the battery for computers shipped without hard drive 1.
Post-requisites Replace the base cover.
10 Removing the memory modules NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1. Open the flap on the memory module. 2.
Removing the memory modules
11 Replacing the memory modules NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Lift the flap from the memory module slot. 2.
Post-requisites Replace the base cover.
12 Removing the hard drive If your computer is using a SATA storage device accelerated by Intel Optane memory, disable Intel Optane before removing the SATA storage device. For more information about disabling the Intel Optane, see Disabling Intel Optane. NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
4. Disconnect the interposer from the hard-drive assembly. 5. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 6. Lift the hard drive off the hard-drive bracket.
Removing the hard drive 33
13 Replacing the hard drive Enable Intel Optane after replacing the SATA storage. For more information about enabling the Intel Optane, see Enabling Intel Optane. NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.
4. Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest assembly. 5. Replace the three screws (M2x4) that secure the hard-drive assembly to the palm-rest assembly. 6. Slide the hard-drive cable into the connector on the system board and close the latch to secure the hard-drive cable. Post-requisites 1. Replace the battery. 2. Replace the base cover.
14 Removing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
Removing the coin-cell battery 37
15 Replacing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Adhere the coin-cell battery to the palm-rest assembly. 2.
16 Removing the speakers NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1. Disconnect the speaker cable from the system board. 2.
17 Replacing the speakers NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
18 Removing the touchpad NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery. Procedure 1.
Removing the touchpad
19 Replacing the touchpad NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Post-requisites 1. Replace the battery. 2. Replace the base cover.
20 Removing the solid-state drive/Intel Optane You need to disable the Intel Optane device before removing it from your computer. For more information about disabling the Intel Optane device, see Disabling Intel Optane memory. NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
Removing the solid-state drive/Intel Optane
21 Replacing the solid-state drive/Intel Optane Enable the Intel Optane device after you replace it. For more information about enabling the Intel Optane device, see Enabling Intel Optane memory. NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
4. Align the notch on the solid-state drive/Intel Optane memory module with the tab on the solid-state drive slot. 5. Slide the solid-state drive/Intel Optane memory module firmly into the solid-state drive slot at an angle. 6. Press the other end of the solid-state drive/Intel Optane memory module and replace the screw (M2x3) that secures the solid-state drive to the palm rest.
Procedure 1. Align the notch on the solid-state drive/Intel Optane with the tab on the solid-state drive/Intel Optane slot. 2. Slide the solid-state drive/Intel Optane firmly into the solid-state drive slot at an angle. NOTE: Ensure that the solid-state drive is firmly seated. 3. Gently press the solid-state drive down and replace the screw (M2x3) that secures the solid-state drive/Intel Optane to the palm-rest assembly.
4. Align the screw holes on the solid-state drive/Intel Optane shield with the screw holes on the palm-rest assembly. 5. Replace the two screws (M2x4) that secure that solid-state drive shield/Intel Optane shield to the palm-rest assembly.
Post-requisites Replace the base cover.
22 Removing the wireless card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1. Locate the wireless card on your computer. 2.
Removing the wireless card 53
23 Replacing the wireless card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it. 1.
Post-requisites Replace the base cover.
24 Removing the graphics-card fan NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1. Remove the three screws (M2x2.
25 Replacing the graphics-card fan NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Slide the fan into the slots at an angle, on the system board. 2.
26 Removing the processor fan NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1. Remove the three screws (M2x2.
27 Replacing the processor fan NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Place the fan on the system board. 2. Connect the fan cable to the system board.
28 Removing the heat sink NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The heat sink may become hot during normal operation.
Removing the heat sink 61
29 Replacing the heat sink NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
30 Removing the power-adapter port NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1.
Procedure 1. Remove the screw (M2x4) that secures the power-adapter port bracket to the palm-rest assembly. 2. Lift the power-adapter port bracket from the palm-rest assembly. 3. Disconnect the power-adapter port cable from the system board. 4. Lift the power-adapter port, along with its cable, off the palm-rest assembly.
31 Replacing the power-adapter port NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1.
3. Align the screw hole on the power-adapter bracket with the screw hole on the palm-rest assembly. 4. Replace the screw (M2x4) that secures the power-adapter port bracket to the palm-rest assembly. Post-requisites Replace the base cover.
32 Removing the I/O board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the graphics-card fan. 3. Remove the processor fan. 4.
33 Replacing the I/O board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the ports on the I/O board with the slots on the palm-rest assembly. 2.
34 Removing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Replace the wireless card. 3. Remove the graphics-card fan.
CAUTION: Exercise care when flipping the computer. 6. Flip the computer over. 7. Pry the hinge cover from the palm-rest assembly and lift it off the palm-rest assembly.
8. Remove the eight screws (M2x4) that secure the left and right hinges to the palm-rest assembly. 9. Slide the display assembly to front and release it from the tabs on the palm-rest assembly. 10. Release the antenna cables from the slots on the palm-rest assembly.
11. Release the display cable from the slot on the palm-rest assembly. 12. Lift the display assembly off the palm-rest assembly.
35 Replacing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Route the display cable into the slot on the palm-rest assembly. 2.
5. Align the hinge cover with the slots on the palm-rest assembly and press to secure the hinge cover. CAUTION: Exercise care when flipping the computer. 6. Flip the computer over.
7. Align the display with the screw hole on the system board. 8. Replace the screw (M2x4) that secures the display cable to the system board. 9. Slide the display cable into the connector on the system board and close the latch to secure the cable. 10. Adhere the tape that secures the display cable to the system board. 11. Replace the four screws (M2x4) that secure the display assembly to the palm-rest assembly. Post-requisites 1. Replace the heat sink . 2. Replace the processor fan. 3.
36 Removing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
16. Remove the seven screws (M2x2.5) that secure the system board to palm-rest assembly. 17. Lift the system board off the palm-rest assembly.
Removing the system board
37 Replacing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
9. Connect the keyboard cable to the connector on the system board and close the latch to secure the cable. 10. Connect the speaker cable to the system board. 11. Align the screw holes on the USB Type-C port bracket with the screw holes on the system board. 12. Replace the two screws (M2x4) that secure the USB Type-C port bracket to the system board. 13. Align the display-assembly cable with the screw hole on the system board. 14.
8. Replace the speakers. 9. Replace the memory modules. 10. Replace the battery. 11. Replace the base cover. Entering the Service Tag in the BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field. NOTE: Service tag is the alphanumeric identifier located at the back side of your computer.
38 Removing the power button with fingerprint reader NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.
Removing the power button with fingerprint reader 83
39 Replacing the power button with fingerprint reader NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.
3. Replace the heat sink. 4. Replace the processor fan. 5. Replace the graphics-card fan. 6. Replace the wireless card. 7. Replace the solid-state drive/Intel Optane. 8. Replace the memory modules. 9. Replace the battery. 10. Replace the base cover.
40 Removing the keyboard NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery. 3. Remove the memory modules. 4.
4. Lift the keyboard, along with its cable, off the palm-rest assembly.
41 Replacing the keyboard NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the screw holes on the keyboard with the screw holes on the palm-rest assembly. 2.
Post-requisites 1. Replace the power button with fingerprint reader. 2. Replace the system board. 3. Replace the display assembly. 4. Replace the I/O board. 5. Replace the hard drive (optional). 6. Replace the touchpad. 7. Replace the coin-cell battery. 8. Replace the power-adapter port. 9. Replace the heat sink . 10. Replace the processor fan. 11. Replace the graphics-card fan. 12. Replace the wireless card. 13. Replace the solid-state drive/Intel Optane memory module. 14. Replace the speakers. 15.
42 Removing the palm rest NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery. 3. Remove the memory modules. 4.
Removing the palm rest 91
43 Replacing the palm rest NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm rest on a flat surface. Post-requisites 1. Replace the keyboard. 2.
9. Replace the coin-cell battery. 10. Replace the heat sink . 11. Replace the processor fan. 12. Replace the graphics-card fan. 13. Replace the wireless card. 14. Replace the solid-state drive/Intel Optane memory module. 15. Replace the speakers. 16. Replace the memory modules. 17. Replace the battery. 18. Replace the base cover.
44 Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support. Intel Serial IO driver In the Device Manager, check if the Intel Serial IO driver is installed. Install the driver updates from www.dell.com/support.
45 System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: • • Removable Drive (if available) STXXXX Drive (if available) • • • Optical Drive (if available) SATA Hard Drive (if available) Diagnostics NOTE: XXX denotes the SATA drive number. NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen. The boot sequence screen also displays the option to access the System Setup screen.
General-System Information Primary HDD Displays the primary hard drive information of the computer. M.2 SATA SSD Displays the M.2 SATA SSD device information of the computer. M.2 PCIe SSD-0 Displays the M.2 PCIe SSD information of the computer. LOM MAC Address Displays the LOM MAC address of the computer. Video Controller Displays the video controller type of the computer. dGPU Video Controller Displays the discrete graphics information of the computer.
System Configuration USB PowerShare Enables or disables the user to power or charge devices using the stored computer battery through the USB PowerShare port on the computer while the computer is in a sleep state. Audio Enables or disables the integrated audio controller. Keyboard Illumination Enables you to choose the operating mode of the keyboard illumination feature.
Table 8. System setup options—Intel Software Guard Extensions menu Intel Software Guard Extensions Intel SGX Enable Enable or disable Intel Software Guard Extensions. Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size. Performance Multi Core Support Enable multiple cores. Default: Enabled. Intel SpeedStep Enable or disable Intel SpeedStep Technology. Default: Enabled.
Table 9. System setup options—Virtualization Support menu Virtualization Support Virtualization Specify whether a Virtual Machine Monitor (VMM) can use the additional hardware capabilities that are provided by Intel Virtualization Technology. VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can use the additional hardware capabilities that are provided by Intel Virtualization Technology for Direct I/O. Table 10.
Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.
46 Troubleshooting Enhanced Pre-Boot System Assessment (ePSA) diagnostics The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally.
Table 14.
8. After the download is complete, navigate to the folder where you saved the BIOS update file. 9. Double-click the BIOS update file icon and follow the instructions on the screen. Enabling Intel Optane memory 1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology. 2. Click Intel Rapid Storage Technology. The Intel Rapid Storage Technology window is displayed. 3. On the Status tab, click Enable to enable the Intel Optane memory. 4.
3. Press and hold the power button for 15 seconds to drain the flea power. 4. Connect the power adapter to your computer. 5. Turn on your computer.
47 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 15. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
