Dell G7 15 7500 Service Manual Regulatory Model: P100F Regulatory Type: P100F001 September 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 6 Before working inside your computer.............................................................................................................................6 Safety instructions..............................................................................................................................................................
Graphics-card fan............................................................................................................................................................. 39 Removing the graphics-card fan............................................................................................................................. 39 Installing the graphics-card fan...............................................................................................................................
Navigation keys..................................................................................................................................................................70 Boot Sequence...................................................................................................................................................................70 One time boot menu.......................................................................................................................................
1 Working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting cables, ensure that the ports and the connectors are correctly oriented and aligned. CAUTION: Press and eject any installed card from the media-card reader.
● ● ● ● ● mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.
After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3. Replace any media cards, discs, or any other parts that you removed before working on your computer. 4.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1. Screw list (continued) Component Secured to Screw type Quantity Display hinges Palm-rest and keyboard assembly M2.5x2.5 8 I/O board Palm-rest and keyboard assembly M2x4 2 Finger-print reader Palm-rest and keyboard assembly M2x2.5 1 Graphics-card fan System board and palm-rest and keyboard assembly M2x4 2 Graphics card-processor thermal shield cover System board M2x2 2 G-key System board M2x2.5 3 Keyboard bracket Palm-rest and keyboard assembly M1.2x2.
Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure.
Steps 1. Remove the six screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. CAUTION: Do not pull on or pry the base cover at the side where the hinges are located; doing so may damage the base cover. NOTE: Loosening the two captive screws on the base cover creates a gap which can be used to pry and lift the base cover off the palm-rest and keyboard assembly.
3. Starting from the top-right corner, use a plastic scribe to pry the base cover and to release the base cover from the tabs. Lift the base cover off the palm-rest and keyboard assembly. NOTE: The following steps are applicable only if you want to further remove any other component from your computer. 4. Disconnect the battery cable from the system board. 5. Turn your computer over and press the power button for 15 seconds to drain the flea power.
Steps 1. Connect the battery cable to the system board, if the battery had been previously disconnected.
2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 3. Tighten the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 4. Replace the six screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly. Next steps 1. Follow the procedure in After working inside your computer.
Steps 1. Disconnect the battery cable from the system board, if it is not previously disconnected. 2. Remove the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 3. Remove the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. Lift the battery off the palm-rest and keyboard assembly. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Replace the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 4. Connect the battery cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
Steps 1. Disconnect the coin-cell battery cable from the system board. 2. Remove the coin-cell battery cable from the routing guide and under the speaker cable. 3. Using a plastic scribe, peel the coin-cell battery off the palm-rest and keyboard assembly. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Adhere the coin-cell battery to the palm-rest and keyboard assembly. 2. Route the coin-cell battery cable under the speaker cable and through the routing guides. 3. Connect the coin-cell battery cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Rear cover Removing the rear cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
Steps 1. Remove the three screws (M2x4) that secure the rear cover to the palm-rest and keyboard assembly. 2. Remove the two screws (M1.6x4) that secure the rear cover to the system board. 3. Push the rear cover away from the system board and lift it off the palm-rest and keyboard assembly. Installing the rear cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Slide the rear cover toward the system board. 2. Align the screw holes on the rear cover with the screw holes on the palm-rest and keyboard assembly. 3. Replace the three screws (M2x4) that secure the rear cover to the palm-rest and keyboard assembly. 4. Replace two screws (M1.6x4) that secure the rear cover to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Rear-cover bracket Removing the rear-cover bracket Prerequisites 1.
Steps 1. Remove the four screws (M2x5) that secure the rear-cover bracket to the system board. 2. Lift the rear-cover bracket off the system board. Installing the rear-cover bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the rear-cover bracket and provides a visual representation of the installation procedure.
Steps 1. Align the screw holes on the rear-cover bracket with the screw holes on the system board. 2. Replace the four screws (M2x5) that secure the rear-cover bracket to the system board. Next steps 1. Install the rear cover. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Display assembly Removing the display assembly Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the rear cover.
Removing and installing components 25
Steps 1. Open the latch and disconnect the display cable from the system board. 2. Remove the screw (M2x4) that secures the display cable to the palm-rest and keyboard assembly. 3. Flip the computer over. 4. Remove the eight screws (M2.5x5) that secure the display-assembly hinges to the palm-rest and keyboard assembly. 5. Lift the hinges from the palm-rest and keyboard assembly. 6. Slide the display assembly from the palm-rest and keyboard assembly. 7.
Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure.
Removing and installing components
Steps 1. Align the tabs on the hinges with the slots on the palm-rest and keyboard assembly and place the display assembly on the palm-rest and keyboard assembly. 2. Align the screw holes on the palm-rest and keyboard assembly with the screw holes on the right and the left displayassembly hinges. 3. Replace eight screws (M2.5x5) that secure the display-assembly hinges to the palm-rest and keyboard assembly. 4. Align the display assembly with the screw hole on the palm-rest and keyboard assembly. 5.
About this task The following image indicates the location of the wireless card and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x4) that secures the wireless-card bracket to the system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot.
Steps 1. Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the wireless-card slot. 2. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 3.
Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive. The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the removal procedure. Steps 1.
NOTE: If you want to replace the system board, do not leave the solid-state thermal bracket on the system board. Peel the adhesive tape off the system board and lift the solid-state thermal bracket. 3. Remove the screw (M2x4) that secures the solid-state drive to the system board. 4. Slide and lift the solid-state drive off the system board. Installing the M.2 2230 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
3. Replace the screw (M2x4) that secures the solid-state drive to the system board. 4. Using the alignment post, place the solid-state thermal bracket over the solid-state drive. 5. Replace the screw (M2x4) that secures the solid-state thermal bracket to the system board. NOTE: Adhere the tape to secure the solid-state drive thermal bracket to the system board, if applicable. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing the M.
Installing the M.2 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive. The following image indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the installation procedure. Steps 1.
Memory modules Removing the memory modules Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the memory modules and provides a visual representation of the removal procedure. Steps 1. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot.
Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly at an angle, into the memory-module slot. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. NOTE: Repeat step 1 to step 3 to install the other memory module, if available on your computer. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
Steps 1. Remove the two screws (M2x4) that secure the processor fan to the system board and the palm-rest and keyboard assembly. 2. Disconnect the processor-fan cable from the system board. 3. Lift the processor fan off the palm-rest and keyboard assembly. Installing the processor fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw holes on the processor fan with the screw holes on the system board and the palm-rest and keyboard assembly. 2. Connect the processor-fan cable to the system board. 3. Replace the two screws (M2x4) that secure the processor fan to the system board and the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Graphics-card fan Removing the graphics-card fan Prerequisites 1.
Steps 1. Remove the two screws (M2x4) that secure the graphics-card fan to the system board and the palm-rest and keyboard assembly. 2. Disconnect the graphics-card fan cable from the system board. 3. Lift the graphics-card fan off the palm-rest and keyboard assembly. Installing the graphics-card fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw holes on the graphics-card fan with the screw holes on the system board and the palm-rest and keyboard assembly. 2. Connect the graphics-card fan cable to the system board. 3. Replace the two screws (M2x4) that secure the graphics-card fan to the system board and the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
Steps 1. Place the power-adapter port into the slot on the palm-rest and keyboard assembly. 2. Route the power-adapter port through the routing guides on the heat sink. 3. Connect the power-adapter port cable to the system board. 4. Align the screw hole on the power-adapter bracket with the screw hole on the palm-rest and keyboard assembly. 5. Replace the screw (M2X2.5) that secures the power-adapter port bracket to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2.
Steps 1. Remove the screw (M2X2.5) that secures the power-adapter port bracket to the palm-rest and keyboard assembly. 2. Lift the power-adapter port bracket off the palm-rest and keyboard assembly. 3. Disconnect the power-adapter port cable from the system board. 4. Remove the power-adapter port cable from the routing guides on the heat sink. 5. Lift the power-adapter port, along with its cable, off the palm-rest and keyboard assembly.
Steps 1. Open the latch and disconnect the power button with optional fingerprint reader cable from the connector on the I/O board. 2. Remove the two screws (M2x2.5) that secure the power button with optional fingerprint reader to the palm-rest and keyboard assembly. 3. Lift the power-button board off the palm-rest and keyboard assembly. 4. Remove the screw (M2x2.5) that secures the fingerprint reader to the palm-rest and keyboard assembly. 5.
Steps 1. Align the screw holes on the optional finger-print reader with the screw holes on the palm-rest and keyboard assembly. 2. Replace the screw (M2x2.5) that secures the optional fingerprint reader to the palm-rest and keyboard assembly. NOTE: Apply sufficient torque when tightening the screw (M2x2.5) to avoid damaging the screw thread. 3. Align the screw hole on the power button with optional fingerprint reader with the screw hole on the palm-rest and keyboard assembly. 4.
Light bar Removing the light bar Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image indicates the location of the light bar and provides a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the light-bar cable from the system board. 2. Lift the light bar, along with its cable, off the palm-rest and keyboard assembly.
Steps 1. Align the light bar with the slots on the palm-rest and keyboard assembly. 2. Connect the light-bar cable to the system board and close the latch to secure the cable. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
Steps 1. Open the latch and disconnect the fingerprint-reader cable from the I/O board. 2. Open the latch and disconnect the I/O cable from the I/O board. 3. Remove the two screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. 4. Lift the I/O board off the palm-rest and keyboard assembly. Installing the I/O board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw hole on the I/O board with the screw hole on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. 3. Connect the I/O-board cable to the I/O board and close the latch to secure the cable. 4. Connect the fingerprint-reader cable to the I/O-board and close the latch to secure the cable. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
Steps 1. Disconnect the power-adapter port cable from the system board and remove it from the routing guides on the heat sink. 2. In reverse sequential order (as indicated by the numbers on the heat sink), loosen the eight captive screws that secure the heat sink to the system board. 3. Lift the heat sink off the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated by the numbers on the heat sink), tighten the eight captive screws that secure the heat sink to the system board. 3. Route the power-adapter port cable through the routing guide on the heat sink and connect the power-adapter port cable to the system board. Next steps 1. 2. 3. 4. 5. Install the graphics-card fan. Install the processor fan. Install the rear cover.
G key Removing the G key Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the rear cover. Remove the rear-cover bracket. Remove the processor fan. Remove the graphics-card fan. Remove the heat sink. Remove the power-adapter port. About this task The following image indicates the location of the G key and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2x2.
Installing the G key Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the G key and provides a visual representation of the installation procedure. Steps 1. Place the G key into the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the G key with the screw holes on the palm-rest and keyboard assembly. 3. Replace the screw (M2x2.
System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program. Make the appropriate changes again after you replace the system board. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.
5. Keyboard-backlight cable 7. Speaker cable 9. G-key cable 6. Light-bar cable 8. Coin-cell battery cable The following images indicate the location of the system board and provide a visual representation of the removal procedure. Steps 1. Remove the two screws (M2x4) that secure the USB Type-C bracket to the system board. 2. Lift the USB Type-C bracket off the system board. 3. Open the latch and disconnect the display cable from the system board. 4.
NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program. Make the appropriate changes again after you replace the system board. About this task The following image indicates the cables on your system board. Figure 2. System-board cables 1. 3. 5. 7. 9.
Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 3. Connect the G-key cable to the system board and close the latch. 4. Connect the coin-cell battery cable to the system board. 5. Connect the speaker cable to the system board. 6. Connect the light-bar cable to the system board and close the latch. 7.
11. Install the base cover. 12. Follow the procedure in After working inside your computer. Speakers Removing the speakers Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the coin-cell battery. Remove the rear cover. Remove the rear-cover bracket. Remove the wireless card. Remove the M.2 2280 solid-state drive or M.2 2230 solid-state drive. Remove the memory modules.
Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the speakers and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts and rubber grommets, place the speakers on the slots on the palm-rest and keyboard assembly. 2.
2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Remove the base cover. Remove the battery. Remove the rear cover. Remove the rear-cover bracket. Remove the wireless card. Remove the M.2 2280 solid-state drive or M.2 2230 solid-state drive. Remove the memory modules. Remove the processor fan. Remove the graphics-card fan. Remove the system board. NOTE: The system board can be removed and installed along with the heat sink.
Steps 1. Slide and insert the touchpad into the slot on the palm-rest and keyboard assembly. NOTE: Slide the touchpad under the clips so that it is seated firmly in place. 2. Align the screw holes on the touchpad with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x2) that secure the touchpad to the palm-rest and keyboard assembly. 4. Connect the touchpad cable to the system board and close the latch to secure the touchpad cable. 5.
6. 7. 8. 9. 10. 11. Install the wireless card. Install the rear-cover bracket. Install the rear cover. Install the battery. Install the base cover. Follow the procedure in After working inside your computer. Keyboard Removing the keyboard Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the coin-cell battery. Remove the rear cover. Remove the rear-cover bracket.
Steps 1. Remove the 41 screws (M1.2x2.5) that secure the keyboard bracket to the palm-rest and keyboard assembly. 2. Lift the keyboard bracket and keyboard off the palm-rest and keyboard assembly. Folding the keyboard cable About this task The following image provides a visual representation of folding the keyboard cable.
Steps 1. Place the keyboard on a flat and clean surface. 2. Using the alignment lines on keyboard bracket and keyboard cable, fold the keyboard cable as shown in the images. NOTE: Ensure that the QR code on the keyboard cable is facing up before connecting it to the system board. 3. Install the keyboard. Installing the keyboard Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Fold the keyboard cable. 2. Align the screw holes on the keyboard and keyboard bracket with the screw holes on the palm-rest and keyboard assembly. 3. Replace the 41 screws (M1.2x2.5) that secure the keyboard bracket to the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. Install the touchpad. Install the G key. Install the system board. Install the I/O board. Install the light bar.
Palmrest Removing the palmrest Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the coin-cell battery. Remove the rear cover. Remove the rear-cover bracket. Remove the display assembly. Remove the wireless card. Remove the M.2 2280 solid-state drive or M.2 2230 solid-state drive. Remove the processor fan. Remove the graphics-card fan. Remove the power-adapter port.
Installing the palmrest Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the palmrest and provides a visual representation of the installation procedure. Steps Place the palmrest on a clean and flat surface. Next steps 1. 2. 3. 4. Install Install Install Install the the the the keyboard. touchpad. speakers. system board.
20. Follow the procedure in After working inside your computer.
3 Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support. Intel Serial IO driver In the Device Manager, check if the Intel Serial IO driver is installed. Install the driver updates from www.dell.com/support.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference. Use the BIOS Setup program for the following purposes: ● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ● SATA Hard Drive (if available) ● Diagnostics The boot sequence screen also displays the option to access the System Setup screen. One time boot menu To enter one time boot menu, turn on your computer, and then press F2 immediately.
Table 3. System setup options (continued) Overview Health Displays the battery health. AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter type. PROCESSOR Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Current Clock Speed Displays the current processor clock speed. Core Count Displays the number of cores on the processor.
Table 4. System setup options—Boot Configuration menu (continued) Boot Configuration Secure Boot Enable Secure Boot Enables or disables Secure Boot. Default: OFF Secure boot mode Enables or disables the Secure boot mode. Default: Deployed mode Expert Key Management Enable Custom Mode Enables or disables the PK, KEK, db, and dbx security key databases to be manipulated. Default: OFF Custom Mode Key Management Selects the security key database. By default, PK is selected. Table 5.
Table 6. System setup options—Storage menu Storage SATA Operation Configures operating mode of the integrated SATA hard drive controller. Default: RAID On. SATA is configured to support RAID (Intel Rapid Restore Technology). Storage Interface Enables or disables the SSDs. Enable SMART Reporting Enables or disables Self-Monitoring, Analysis, and Reporting Technology (SMART). Default: OFF Drive Information Displays the information of various onboard drives.
Table 9. System setup options—Power menu (continued) Power Enable Advanced Battery Charge Configuration Enables Advanced Battery Charge Configuration from the beginning of the day to a specified work period. Advanced Battery Charged maximizes battery health while still supporting heavy use during the work day. Default: OFF USB PowerShare Enables or disables USB PowerShare. Thermal Management Sets cooling fan and processor heat management to adjust system performance, noise, and temperature.
Table 10. System setup options—Security menu (continued) Security SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections. Default: OFF NOTE: This feature may cause compatibility issues or loss of functionality with some legacy tools and applications. Data Wipe on Next Boot Start Data Wipe When enabled, the BIOS will queue up a data wipe cycle for storage device(s) connected to the motherboard on the next reboot.
Table 11. System setup options—Passwords menu (continued) Passwords Default: ON Admin Setup Lockout Enable Admin Setup Lockout Enables or disables the user from entering BIOS Setup when an administrator password is set. Default: OFF Master Password Lockout Enable Master Password Lockout Enables or disables the master password support. Default: OFF Table 12.
Table 13. System setup options—System Management menu (continued) System Management Asset Tag Creates a system Asset Tag that can be used by an IT administrator to uniquely identify a particular system. Once set in BIOS, the Asset Tag cannot be changed. Auto On Time Enables the computer to automatically power on for defined days and times. Default: Disabled. The system will not automatically power up. Table 14.
Table 15. System setup options—Pre-Boot Behavior menu (continued) Pre-Boot Behavior Default: ON Fastboot Fastboot Configures the speed of the UEFI boot process. By default, Thorough is selected. Extend BIOS POST Time Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time. By default, 0 seconds is selected. Table 16.
Table 17. System setup options—Performance menu (continued) Performance Intel Hyper-Threading Technology Enable Intel Hyper-Threading Technology Enabled or disabled the Intel Hyper-Threading mode of the processor. If enabled, the Intel Hyper-Threading increases the efficiency of the processor resources when multiple threads run on each core. Default: ON Table 18. System setup options—System Logs menu System Logs BIOS Event Log Clear Bios Event Log Select keep or clear BIOS events.
The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: ● ● ● ● A password can have up to 32 characters. The password can contain the numbers 0 through 9. Only lower case letters are valid, upper case letters are not allowed. Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3.
Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.
5 Troubleshooting SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups. It allows you to: ● ● ● ● ● ● Run tests automatically or in an interactive mode.
Table 20. LED codes (continued) Diagnostic light codes Problem description 2,3 No memory or RAM (Random-Access Memory) detected 2,4 Memory or RAM (Random-Access Memory) failure 2,5 Invalid memory installed 2,6 System-board or chipset error 2,7 Display failure 2,8 LCD power rail failure.
Table 21. Functions (continued) Repair instruction M-BIST L-BIST Indicates a problem with the system board. Indicates a problem with the system board. System board built-in self-test (M-BIST) About this task Steps 1. Press and hold both the M key and the power button to initiate M-BIST. 2. The battery-status light illuminates in amber when there is a failure with the system board. 3. Replace the system board to fix the issue.
Display panel built-in self-test (LCD-BIST) About this task Steps 1. Press and hold the D key and then press the power button. 2. Release both the D key and the power button when the computer begins POST. 3. The display panel begins to display a solid color, or cycling through different colors. NOTE: The sequence of colors may very due to different display panel vendor. The user only needs to ensure that the colors are being displayed correctly without distortion or graphical anomalies. 4.
Table 22. BIST outcome LCD-BIST The LCD that flashes White, Red, Green, and Blue shows that the display is working fine and there is no fault with the LCD panel. Flashing BIOS (USB key) Steps 1. Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive. 4.
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. Steps 1. Turn off your computer. 2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been disconnected from the system board.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
