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Dell Storage support policy statement
8 Dell EMC Storage Compatibility Matrix for SC, PS, and FS Series Arrays | DSCM
2 Dell Storage support policy statement
This compatibility matrix details devices that have been tested by Dell storage test labs. While Dell tests on a
wide variety of devices, it is impossible to test every device or version for all vendors with which Dell Storage
products can interoperate. Therefore, the information presented in this document does not constitute a
complete list of what is supportable, but simply a list of what has been specifically tested.
Regardless of the support level (described in the following sections), Dell Storage customers will
always be provided full contractual support of their storage solution.
Each row in a table defines a SAN component and the software or firmware that was tested with that
component. Each of these entries constitutes a supportable configuration.
Based on this matrix, a customer configuration will be classified into one of three levels of supportability
described below. Each level of supportability also references the requirement for designing the SAN
subsystem using recommended practices suitable for the each Dell Storage product family. These
recommended practices are documented in a variety of technical white papers as well as consolidated in the
Dell EqualLogic Configuration Guide and the Dell SC Series knowledge center.
Contact your Dell sales representative with questions about how to classify your proposed configuration.
2.1 Level 1: Full contractual support
For tested components listed in this compatibility matrix, (and for the specific firmware or software version
listed), Dell will provide solution support under an active Dell ProSupport™ or Copilot support contract,
assuming that all other components in the storage solution are also under contracted support with their
respective manufacturers and that documented, recommended design best practices are followed.
Note: The exception is that iSCSI switches are not specifically listed in the support matrix. They are however
supported if they meet the criteria specified in section 3.3.1.
2.2 Level 2: Conditional support
In addition to the component versions tested by Dell and listed in this compatibility matrix, the compatibility of
comparable hardware models can be projected based upon the results for the systems actually tested and will
be designated as conditionally supported.
Dell will provide full contractual support for the storage solution under an active ProSupport or Copilot support
contract, assuming that all components in the storage solution are also under contracted support with their
respective manufacturers and that documented, recommended design best practices are followed.
Resolution of functional and/or performance issues may be out of Dell control. In such cases, these issues will
need to be addressed by the applicable component or software/firmware vendor. If these issue(s) cannot be
resolved in a timely manner by Dell or the component vendor, Dell may require, in its sole discretion and as a
condition of continuing support, that the customer replace the component in question with one that was tested
and/or will upgrade or downgrade to a supported software version.