Users Guide

504 Troubleshooting Guide
3 Disable the Toner Sav er in the printer driver.
a On the Others tab, ensure that Off is selected in the Toner S aver
drop-down menu.
Does this solve your problem?
The task is complete. Go to action 4.
4 The print media surface may be uneven. Try changing the Paper Type
setting in the printer driver. For example, change the plain paper to
thick.
a On the General tab, change the Paper Type setting.
Does this solve your problem?
The task is complete. Go to action 5.
5 Verify that the correct print media is being used. See "Supported Paper
Types." If not, use the print media recommended for the printer.
Does this solve your problem?
The task is complete. Go to action 6.
6 Ensure the transfer unit is correctly installed.
Does this solve your problem?
The task is complete. Go to action 7.
7 Stir the developer in the drum cartridge.
a Press the (Information) button and tap the Tools tab  tap
Admin Settings  Maintenance  Clean
Developer
.
b After you stir the developer in the drum cartridge, print a Demo Page
from
Report/List .
Does this solve your problem?
The task is complete. Go to action 8.
8 Clean the toner in the drum cartridge.
a Press the (Information) button and tap the Tools tab  tap
Admin Settings  Maintenance  Toner
Refresh
.
NOTE: Toner Refresh feature uses the toner, and shorten the
life of the toner cartridge and the drum cartridge.
b After you refresh the toner in the drum cartridge, print a Demo Page
from
Report/List .
Does this solve your problem?
The task is complete. Go to action 9.
9 Replace the drum cartridge.
a Replace the drum cartridge. See "Replacing the Drum Cartridge."
b After you replace the drum cartridge, click Reports on the Printer
Setting Reports
tab.
c Click Demo Page .
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No