Users Guide

Troubleshooting Guide 509
Pitched dots
Action Yes No
1 Locate the cause of the problem using the Pitch Configuration Chart.
a Start the Tool Box from the Dell Printer Hub or Dell Printer
Management Tool
, and click Chart Print on the Diagnosis tab.
b Click Pitch Configuration Chart .
The Pitch Configuration Chart is printed.
c Compare the pitch of the spots on your output with that on the Pitch
Configuration Chart, and locate the cause of the problem.
Is the cause of the problem located?
Proceed to the action
corresponding to the
location of the
problem:
• Drum cartridge - 2
• Fusing unit - 3
Contact Dell.
2 Replace the drum cartridge.
a Replace the drum cartridge. See "Replacing the Drum Cartridge."
b After you replace the drum cartridge, click Chart Print on the
Diagnosis tab of the Tool Box .
c Click Pitch Configuration Chart .
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.
3 Replace the fusing unit, the transfer unit, and the retard roller.
a Replace the fusing unit, the transfer unit, and the retard roller. See
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
b After you replace the fusing unit, the transfer unit, and the retard
roller,
click Chart Print on the Diagnosis tab of the Tool Box .
c Click Pitch Configuration Chart .
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.