Users Guide

526 Troubleshooting Guide
Diagonal lines appear jagged when scanned
using the DADF.
If the document uses thick media, try scanning it from the document glass.
Message appears on your computer screen:
• "Device can’t be set to the H/W mode you
want."
• "Port is being used by another program."
• "Port is Disabled."
• "Scanner is busy receiving or printing data.
When the current job is completed, try
again."
• "Invalid handle."
• "Scanning has failed."
There may be a copying or printing job in progress. When the current job is
complete, try the job again.
The selected port is currently being used. Restart your computer and try again.
The cable may be improperly connected or the printer may be turned off.
The scanner driver is not installed or an operating environment is not set up
properly.
Ensure that the port is properly connected and the printer is turned on. Then
restart your computer.
Check that the USB or Ethernet cable is connected properly.
The printer does not properly transfer scan
data to a specified destination via the
Scan
to Email
or Scan to Network Folder feature.
Check if the following settings have been set correctly on the Dell Printer
Configuration Web Tool
.
Scan to Network Folder
Check the following settings under Address BookServer Address:
• Server Address
•Share Name
•Server Path
•Login Name
•Login Password
Scan to Email
Check the following setting under Address BookE-Mail Address:
• Address
Cannot scan using Windows Image
Acquisition (WIA) on a Microsoft
®
Windows Server
®
2003 computer.
Enable Windows Image Acquisition (WIA) on the computer.
To enable Windows Image Acquisition (WIA):
1 Click Start , point to Administrative Tools , and then click Services .
2 Right-click Windows Image Acquisition (WIA) , and then click Start .
Cannot scan using TWAIN or Windows
Image Acquisition (WIA) on a Windows
Server
®
2008 or Windows Server
®
2008 R2
computer.
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
1 Click Start , point to Administrative Tools , and then click Server Manager .
2 Under Features Summary , click Add Features .
3 Select the Desktop Experience check box, click Next , and then click Install .
4 Restart the computer.
Problem Action