Operation Manual

Troubleshooting Guide 521
Regi Jam (Exit Sensor On JAM)
Exit Jam (Exit Sensor Off JAM)
Tray1/Optional 550-Sheet Feeder Multi-feed Jam
Action Yes No
1 Ensure that the drum cartridge is installed correctly.
Does this solve your problem?
The task is complete. Go to action 2.
2 Replace the drum cartridge. See "Replacing the Drum Cartridge."
Does this solve your problem?
The task is complete. Go to action 3.
3 Ensure that the fusing unit is set properly.
Does this solve your problem?
The task is complete. Go to action 4.
4 Replace the fusing unit, the transfer unit, and the retard roller.
a Replace the fusing unit, the transfer unit, and the retard roller. See
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
b After you replace the fusing unit, the transfer unit, and the retard
roller, press the
(Information) button and tap
Report/List .
c Ta p Demo Page .
The demo page is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1
Ensure the fusing unit is installed correctly.
Does this solve your problem?
The task is complete. Go to action 2.
2 Replace the fusing unit, the transfer unit, and the retard roller.
a Replace the fusing unit, the transfer unit, and the retard roller. See
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
b After you replace the fusing unit, the transfer unit, and the retard
roller,
press the (Information) button and tap
Report/List .
c Ta p Demo Page .
The demo page is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1
Ensure that tray1 or the optional 550-sheet feeder is properly inserted.
Does this solve your problem?
The task is complete. If using rough surface
paper, go to action 2.
If using other type of
print media, go to
action 3.
2 Load rough surface paper one sheet at a time.
Does this solve your problem?
The task is complete. Go to action 4.
3 Use print media that is not damp.
Does this solve your problem?
The task is complete. Go to action 4.