Operation Manual

522 Troubleshooting Guide
MPF Multi-feed Jam
Noise
4 Fan the print media.
Does this solve your problem?
The task is complete. Go to action 5.
5 Wipe the retard roller in tray1 or the optional 550-sheet feeder where the
multi-feed occurred with a cloth moistened with water.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1 Ensure the media type you are using.
If using rough surface paper, go to action 2.
If using other type of print media, go to action 3.
--
2 Load rough surface paper one sheet at a time.
Does this solve your problem?
The task is complete. Go to action 4.
3 Use print media that is not damp.
Does this solve your problem?
The task is complete. Go to action 4.
4 Fan the print media.
Does this solve your problem?
The task is complete. Go to action 5.
5 Wipe the retard roller in the MPF where the multi-feed occurred with a
cloth moistened with water.
Does this solve your problem?
The task is complete. Go to action 6.
6 Decrease the number of print media to be loaded to the MPF.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1 Replace the fusing unit, the transfer unit, and the retard roller.
a Replace the fusing unit, the transfer unit, and the retard roller. See
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
b After you replace the fusing unit, the transfer unit, and the retard
roller
, press the (Information) button and tap
Report/List .
c Ta p Demo Page .
The demo page is printed.
Does this solve your problem?
The task is complete. Go to action 2.
2 Replace the drum cartridge.
Does this solve your problem?
The task is complete. Go to action 3.
3 Replace the toner cartridge. See "Replacing the Toner Cartridge." The task is complete.
(The toner cartridge
has been damaged.
Replace it with a new
one.)
Contact Dell.
Action Yes No