Operation Manual

Troubleshooting Guide 529
Scanner Driver/Printer Utility Problems
Other Problems
Contacting Service
When you call for printer service, be prepared to describe the problem you are experiencing or the error message that
appears.
You need to know the model type and Service Tag number of your printer. See the label located inside the front cover
of your printer and write down the Service Tag number. For details on the location of the Service Tag, see "Express
Service Code and Service Tag."
The printer cannot disconnect from the
device even when the procedure in
"Disconnecting Wi-Fi Direct Network" has
been performed.
The device may be automatically reconnecting to the printer. Reset the passphrase
for Wi-Fi Direct and disconnect the device. See "Resetting the Passphrase."
The network mode of the printer cannot be
set to Ad-hoc mode.
Ensure that Wi-Fi Direct is set to Disable.
Wi-Fi Direct cannot be set to Enable. Ensure that the network mode is set to Infrastructure mode.
Ensure that the IP mode is set to a mode other than IPv6.
Problem Action
Unable to retrieve the Address Book data
from the printer on the Address Book Editor.
Check that the USB or Ethernet cable is connected properly.
Ensure that the printer is turned on.
Ensure that the scanner driver is installed on your computer. (The Address Book
Editor retrieves the Address Book data via the scanner driver when the printer is
connected using a USB cable.)
The TWAIN driver cannot connect to the
printer.
Check that the USB or Ethernet cable is connected properly.
If using the network connection, check that IP address of the printer is set
correctly. To check the IP address, see "Scanning Using the TWAIN Driver."
Check whether the printer is turned on. If the printer is turned on, reboot it by
turning off the printer and then on again.
If a scan application is running, close the application once, restart the application,
and then try scanning again.
The scanner driver has not been registered
on your computer.
Install the scanner driver. If the scanner driver is installed, uninstall it and then re-
install it again.
Problem Action
Condensation has occurred inside the
printer.
This usually occurs within several hours after you heat the room in winter. This
also occurs when the printer is operating in a location where relative humidity
reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate
environment.
A problem has occurred when using the Dell
Document Hub.
Visit www.dell.com/dochub for information about the Dell Document Hub.
Problem Action