TROUBLESHOOTING GUIDE
Table of Contents: 1. Check the AC Adapter 2. Check the Battery 3. Dell Battery Diagnostics Video - Portable Battery Not Charging to help resolve charging issues (English Only) - (1:46). Check the AC Adapter 1. Unplug the AC Adapter cable from the notebook computer. 2. Check for any physical damages to the AC Adapter or the adapter cables. Refer to Dell Knowledge base article AC Adapter Damage for more information. 3. Check the power indicator light on the AC Adapter.
Figure 2: Press the power cord firmly until it clicks into place. 5. If power LED on the system is still not on, remove all media communication devices (external monitor, printer, webcam etc). Reconnect one at a time to isolate the defective device, if any. Note: When the light still does not come on the original AC adapter, and another AC adapter of the same type works (if one was available), contact Technical Support when your system is in warranty.
Figure 4: Press the power cord firmly until it clicks into place. 5. Try the AC adapter on a working AC outlet, when the light still flickers, try another AC adapter of the same type if available. Note: When the light still does not come on the original AC adapter, and another AC adapter of the same type works (if one was available), contact Technical Support when your system is in warranty. To check if your warranty is active, refer to Dell Knowledge base article How to Check When Your Warranty Expires.
7. Take out the battery on the portable computer, for more information on how to remove the battery for your specific computer, browse to the Online User's Guide. Click the make and model of the computer and the preferred language. Download the Setup Guide or User's Guide. 8. Plug the AC adapter into the wall outlet and to the system. 9.
Our support site provides multiple diagnostic tests that can be run on your system and output results or error codes that can be then used to identify failures or provide to technical support if warranty service is required. These tests can fulfil a support request online and issue an inwarranty replacement where applicable, or direct you to additional resources to replace your battery. From our main support site navigate to the diagnostic section or click the link below.
