Users Guide

Chapter 6: Driver support Dell HBA355i and Dell HBA355e ......................................................... 25
Creating the device driver media.................................................................................................................................. 25
Download and save Dell HBA355i and Dell HBA355e drivers from the support site..................................25
Download and save Dell HBA355i and Dell HBA355e drivers from the Dell Systems Service and
Diagnostic Tools ..................................................................................................................................................... 26
Windows driver installation............................................................................................................................................. 26
Install Dell HBA355i and Dell HBA355e driver while newly installing the Windows Server 2016 and
later.............................................................................................................................................................................26
Install Dell HBA355i and Dell HBA355e driver on which the Windows Server 2016 is already
installed and later.................................................................................................................................................... 26
Update Dell HBA355i and Dell HBA355e, driver that runs on Windows Server 2016 and later............... 27
Linux driver installation.................................................................................................................................................... 27
Install or update a RPM driver package using the KMOD support..................................................................28
Install or update a RPM driver package using the KMP support.....................................................................28
Loading the driver while installing an operating system.......................................................................................... 29
Chapter 7: Manage Dell HBA355i and Dell HBA355e cards using HII configuration utility............. 30
Enter the HII configuration utility..................................................................................................................................30
Exit the HII configuration utility......................................................................................................................................31
Navigating to the configuration utility.......................................................................................................................... 31
Controller management ................................................................................................................................................... 31
View the controller properties.................................................................................................................................. 31
Refreshing the topology............................................................................................................................................ 32
Device Properties........................................................................................................................................................ 32
Chapter 8: Updating the firmware of Dell HBA355i and Dell HBA355e .........................................34
Install the Dell HBA355i and Dell HBA355e firmware using Dell Update Package (DUP)...............................34
Chapter 9: Getting help...............................................................................................................35
Recycling or End-of-Life service information............................................................................................................ 35
Contacting Dell.................................................................................................................................................................. 35
Receiving automated support with SupportAssist .................................................................................................. 35
Chapter 10: Troubleshooting........................................................................................................37
Known issues...................................................................................................................................................................... 37
VendorID and ProductID for tape drives................................................................................................................37
System reserved partition after Windows installation........................................................................................ 37
Device settings in HII shows PCIe slot information ........................................................................................... 37
Intermittent RSODs appears when a faulty drive is connected to HBA ....................................................... 37
Selecting drive for operating system installation in legacy mode.................................................................... 37
Adapter configuration change message................................................................................................................ 38
Incompatible firmware image when incorrect payload is used......................................................................... 38
Additional disks displayed in the command line interface..................................................................................38
Chapter 11: Documentation resources..........................................................................................39
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Contents