Inspiron 3585 Service Manual Computer Model: Inspiron 3585 Regulatory Model: P75F Regulatory Type: P75F008
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Before working inside your computer............................................................................................................. 9 Before you begin ............................................................................................................................................................... 9 2 After working inside your computer..............................................................................................................10 3 Safety instructions.....
13 Replacing the memory modules..................................................................................................................30 Procedure ........................................................................................................................................................................ 30 Post-requisites..................................................................................................................................................................
Prerequisites..................................................................................................................................................................... 46 Procedure..........................................................................................................................................................................46 25 Replacing the hard drive.........................................................................................................................
Prerequisites..................................................................................................................................................................... 65 Procedure......................................................................................................................................................................... 65 Procedure for computers shipped without optical drive.......................................................................................
Post-requisites..................................................................................................................................................................88 48 Removing the camera................................................................................................................................ 89 Prerequisites.....................................................................................................................................................................
Entering BIOS setup program....................................................................................................................................... 102 Navigation keys...............................................................................................................................................................102 Boot Sequence..........................................................................................................................................................
1 Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3 Disconnect your computer and all attached devices from their electrical outlets.
2 After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
3 Safety instructions Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety. WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels.
• Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads. • When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static electricity from your body.
Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device. 1 Get a firm balanced footing.
4 Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #1 • Flat-head screwdriver • Plastic scribe 14 Recommended tools
5 Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced. NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when replacing a component. NOTE: Screw color may vary with the configuration ordered. Table 1.
Component Secured to Screw type Quantity Hinge brackets Display back-cover and antenna assembly M2x2 2 I/O board Palm rest and keyboard assembly M2x4 • • Optical-drive bracket (Applicable only on the computers shipped with optical drive) Optical drive M2x3 2 Optical-drive connector board (Applicable only on the computers shipped with optical drive) Palm rest and keyboard assembly M2x2 Big Head 1 Power-adapter port Palm rest and keyboard assembly M2x3 1 Power-button board Palm rest a
6 Removing the optical drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: Applicable only for computers that are shipped with optical drive.
Removing the optical drive
7 Replacing the optical drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: Applicable only for computers that are shipped with optical drive.
Replacing the optical drive
8 Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional).
NOTE: The following steps are applicable only if you want to further remove any other component from your computer. 7 Disconnect the battery cable from the system board. 8 Press and hold the power button for 5 seconds to ground the computer and drain the flea power.
9 Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the battery cable to the system board, if applicable.
Post-requisites Replace the optical drive (optional).
10 Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Lithium-ion battery precautions CAUTION: • Exercise caution when handling Lithium-ion batteries.
Removing the battery
11 Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Lithium-ion battery precautions CAUTION: • Exercise caution when handling Lithium-ion batteries.
Post-requisites 1 Replace the base cover. 2 Replace the optical drive (optional).
12 Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the optical drive (optional). 2 Remove the base cover.
13 Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the notch on the memory module with the tab on the memory-module slot.
14 Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the optical drive (optional). 2 Remove the base cover.
Removing the wireless card
15 Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
16 Removing the optical-drive connector board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the optical drive (optional). 2 Remove the base cover.
17 Replacing the optical-drive connector board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
18 Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
Removing the coin-cell battery 37
19 Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Post-requisites 1 Replace the base cover. 2 Replace the optical drive (optional).
20 Removing the fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the optical drive (optional). 2 Remove the base cover.
Removing the fan 41
21 Replacing the fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Post-requisites 1 Replace the base cover. 2 Replace the optical drive (optional).
22 Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
23 Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
24 Removing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
5 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 6 Lift the hard-drive bracket off the hard drive.
25 Replacing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Post-requisites 1 Replace the battery. 2 Replace the base cover. 3 Replace the optical drive (optional).
26 Removing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the optical drive (optional). 2 Remove the base cover. 3 Remove the battery.
Removing the touchpad 51
27 Replacing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Post-requisites 1 Replace the battery. 2 Replace the base cover. 3 Replace the optical drive (optional).
28 Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the optical drive (optional). 2 Remove the base cover.
29 Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
30 Removing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation.
31 Replacing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
32 Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the optical drive (optional). 2 Remove the base cover.
33 Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
34 Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the optical drive (optional). 2 Remove the base cover.
8 Lift the palm rest and keyboard assembly at an angle. 9 Slide and remove the palm rest and keyboard assembly off the display assembly. 10 After performing all the above steps, you are left with display assembly.
Removing the display assembly
35 Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
5 Route the display cable through the routing guides on the fan and the palm rest and keyboard assembly. 6 Slide the display cable to the connector on the system board and close the latch to secure the cable. 7 Place the optical-drive connector-board cable on the system board (optional). 8 Press down on the latch to connect the optical-drive connector board cable to the optical-drive connector board (optional).
36 Removing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
4 Lift the I/O board off the palm rest and keyboard assembly.
37 Replacing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Using the alignment posts, place the I/O board on the palm rest and keyboard assembly.
Post-requisites 1 Replace the hard drive. 2 Replace the battery. 3 Replace the base cover. 4 Replace the optical drive (optional).
38 Removing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the optical drive (optional). 2 Remove the base cover.
Removing the power-button board
39 Replacing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Post-requisites 1 Replace the fan. 2 Replace the base cover. 3 Replace the optical drive (optional).
40 Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
14 Remove the three screws (M2.5x5) that secure the right hinge to the system board. 15 Open the right hinge. 16 Remove the screw (M2x4) that secures the system board to palm rest and keyboard assembly. 17 Lift the system board off the palm rest and keyboard assembly.
Removing the system board 75
41 Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
5 Slide the finger-print reader cable into the connector on the system board and close the latch. 6 Slide the I/O-board cable into the connector on the system board and close the latch. 7 Slide the hard-drive cable into the connector on the system board and close the latch. 8 Slide the touchpad cable into the connector on the system board and close the latch. 9 Slide the keyboard back-light cable into the connector on the system board and close the latch.
Post-requisites 1 Replace the heat sink. 2 Replace the fan. 3 Replace the solid-state drive. 4 Replace the wireless card. 5 Replace the memory modules. 6 Replace the battery. 7 Replace the base cover. 8 Replace the optical drive (optional). Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.
42 Removing the power button with fingerprint reader WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.
Removing the power button with fingerprint reader
43 Replacing the power button with fingerprint reader WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.
9 Replace the optical drive (optional).
44 Removing the palm-rest and keyboard assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the optical drive (optional). 2 Remove the base cover.
Removing the palm-rest and keyboard assembly
45 Replacing the palm-rest and keyboard assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest and keyboard assembly on a flat surface.
10 Replace the wireless card. 11 Replace the solid-state drive. 12 Replace the heat sink. 13 Replace the fan. 14 Replace the optical-drive connector board (optional). 15 Replace the battery. 16 Replace the base cover. 17 Replace the optical drive (optional).
46 Removing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the optical drive (optional). 2 Remove the base cover.
47 Replacing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
48 Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the optical drive (optional). 2 Remove the base cover. 3 Remove the wireless card.
49 Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the camera module with the camera cable.
50 Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the optical drive (optional). 2 Remove the base cover.
Removing the display panel
51 Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the display panel on a flat and clean surface.
Post-requisites 1 Replace the display bezel. 2 Replace the display assembly. 3 Replace the wireless card. 4 Replace the base cover. 5 Replace the optical drive (optional).
52 Removing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the optical drive (optional). 2 Remove the base cover.
53 Replacing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
54 Removing the display cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the optical drive (optional). 2 Remove the base cover.
55 Replacing the display cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
56 Removing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the optical drive (optional).
57 Replacing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
58 Device drivers Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support. Wireless and Bluetooth drivers In the Device Manager, check if the network card driver is installed. Install the driver updates from www.dell.com/support. In the Device Manager, check if the Bluetooth driver is installed. Install the driver updates from www.dell.com/support.
59 System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
• Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: • Removable Drive (if available) • STXXXX Drive • Optical Drive (if available) • SATA Hard Drive (if available) • Diagnostics NOTE: XXX denotes the SATA drive number. NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
General-System Information 64-Bit Technology Displays whether 64-bit technology is used. Device Information Primary HDD Displays the primary hard drive information of the computer. M.2 SATA SSD Displays the M.2 SATA SSD device information of the computer. M.2 PCIe SSD-0 Displays the M.2 PCIe SSD information of the computer. LOM MAC Address Displays the LOM MAC address of the computer. Video Controller Displays the video controller type of the computer.
System Configuration Audio Enable or disable the integrated audio controller. Keyboard Illumination Enables you to choose the operating mode of the keyboard illumination feature. Keyboard Backlight Timeout on AC When the backlight is enabled, this feature defines the timeout value for the keyboard backlight when an AC adapter is plugged into the computer.
Secure Boot Custom Mode Key Management Select the custom values for expert key management. Table 8. System setup options—Virtualization Support menu Virtualization Support Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Virtualization Technology. VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Virtualization Technology for Direct I/O. Table 9.
3 Remove the coin-cell battery. 4 Wait for one minute. 5 Replace the coin-cell battery. 6 Connect the battery cable to the system board. 7 Replace the base cover. Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.
60 Troubleshooting Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. 4 Click Drivers & downloads > Find it myself. 5 Select the operating system installed on your computer. 6 Scroll down the page and expand BIOS.
Running the ePSA diagnostics 1 Turn on your computer. 2 As the computer boots, press the F12 key as the Dell logo appears. 3 On the boot menu screen, select the Diagnostics option. 4 Click the arrow at the bottom left corner. Diagnostics front page is displayed. 5 Click the arrow in the lower-right corner to go to the page listing. The items detected are listed. 6 To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
Diagnostic light codes Problem description 3,3 Recovery image not found 3,4 Recovery image found but invalid 3,5 Power-rail failure 3,6 System BIOS Flash incomplete 3,7 Management Engine (ME) error Camera status light: Indicates whether the camera is in use. • Solid white — Camera is in use. • Off — Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. • Solid white — Caps Lock enabled. • Off — Caps Lock disabled.
3 Press and hold the power button for 15 seconds to drain the flea power. 4 Connect the power adapter to your computer. 5 Turn on your computer.
61 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 14. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.
