User's Manual

Using the iDRAC with Microsoft Active Directory 137
What can I do if I cannot log into
the iDRAC using Active Directory
authentication? How do I
troubleshoot the issue?
1 Ensure that you use the correct user domain
name during a login and not the NetBIOS
name.
2 If you have a local iDRAC user account, log
into the iDRAC using your local credentials.
After you are logged in, perform the following
steps:
a Ensure that you have checked the Enable
Active Directory
box on the iDRAC Active
Directory Configuration
page.
b Ensure that the DNS setting is correct on
the iDRAC
Networking Configuration
page.
c Ensure that you have uploaded the Active
Directory certificate from your Active
Directory root CA to the iDRAC.
d Check the Domain Controller SSL
certificates to ensure that they have not
expired.
e Ensure that your iDRAC Name , Root
Domain Name
, and iDRAC Domain
Name
match your Active Directory
environment configuration.
f Ensure that the iDRAC password has a
maximum of 127 characters. While the
iDRAC can support passwords of up to 256
characters, Active Directory only supports
passwords that have a maximum length of
127 characters.
Table 6-10. Using iDRAC With Active Directory: FAQs (continued)
Question Answer