User's Manual

Using GUI Console Redirection 181
The console window is
garbled.
The console viewer on Linux requires a UTF-8 character set.
Check your locale and reset the character set if needed. See
"Setting the Locale in Linux" on page 58 for more
information.
Why do I get a blank
screen on the
managed server when
loading the
Windows 2000
operating system?
The managed server does not have the correct ATI video
driver. You must update the video driver by using the Dell
Systems Management Tools and Documentation DVD.
Why doesn’t the
mouse sync in DOS
when performing
Console Redirection?
The Dell BIOS is emulating the mouse driver as a PS/2
mouse. By design, the PS/2 mouse uses relative position for
the mouse pointer, which causes the lag in syncing. iDRAC
has a USB mouse driver, which allows absolute position and
closer tracking of the mouse pointer. Even if iDRAC passes
the USB absolute mouse position to the Dell BIOS, the BIOS
emulation would convert it back to relative position and the
behavior would remain. To fix this problem, set the mouse
mode to NONE in the Console Redirection configuration.
Why doesn’t the
mouse sync under the
Linux text console?
Virtual KVM requires the USB mouse driver, but the USB
mouse driver is available only under the X-Window operating
system.
I am still having issues
with mouse
synchronization.
Ensure that the correct mouse is selected for your operating
system before starting a console redirection session.
Ensure that Synchronize Mouse is checked in the Mouse
menu. Press <Alt><M> or select Mouse→ Synchronize
mouse to toggle mouse synchronization. When
synchronization is enabled, a check mark appears next to the
selection in the Mouse menu.
Table 9-7. Using Console Redirection: Frequently Asked Questions (continued)
Question Answer