Dell EMC iDRAC Service Module 3.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Introduction....................................................................................................................................................6 What’s New........................................................................................................................................................................ 6 Supported features—operating systems matrix............................................................................................................
Support for iDRAC URI to get iSM installer............................................................................................................29 Support for idrac.local and drac.local as iDRAC FQDN.........................................................................................30 4 Configuring the iDRAC Service Module........................................................................................................ 31 Configuring the iDRAC Service Module from iDRAC Web Interface........
I see the messageThe iDRAC Service Module is unable to communicate with iDRAC using the OS to iDRAC Pass-through channel in the OS log, even when the OS to iDRAC Pass-through over USBNIC is configured properly. Why do I get this message?........................................................................................................ 47 Whenever I try to install the iDRAC Service Module, an error message This operating system is not supported is displayed...............................................
1 Introduction This guide provides information and step-by-step instructions on how to install iDRAC Service Module on the supported operating systems. The Integrated Dell Remote Access Controller(iDRAC) Service Module is a lightweight optional software application that can be installed on Dell’s 12th generation of PowerEdge servers or later.
Features Generation Operating Systems LC Log Replication 12G, 13G, 14G Yes Yes Yes Automatic System Recovery/Watchdog 12G, 13G, 14G Yes Yes Yes Windows Management Instrumentation Providers 12G, 13G, 14G Yes No No Prepare to Remove NVMe device through iDRAC 12G, 13G, 14G Yes Yes Yes SupportAssist Collection 12G, 13G, 14G Yes Yes Yes OS and Application Data 12G, 13G, 14G Yes Yes Yes (only for 14G) Remote iDRAC hard reset 13G, 14G Yes Yes Yes iDRAC access via Host OS 12G,
of OMSA, iDRAC Service Module disables the set of monitoring features that overlaps. At any time if the OMSA service stops, the iDRAC Service Module features are enabled. NOTE: The overlapping features are AutoSystemRecovery and Lifecycle Log Replication. Software availability The iDRAC Service Module software is available on: • Dell EMC OpenManage Systems Management Tools and Documentation DVD • Support site—dell.
Software license agreement The software license for the supported versions of the operating system of the iDRAC Service Module is on the installer. Read the license_agreement.txt file. By installing or copying any of the files on the media, you are agreeing to the terms in license_agreement.txt file. Other documents you may need You can access the following guides available at dell.com/support.
2 Preinstallation setup Ensure that you assess the following before installing the iDRAC Service Module: • 12th generation or later of Dell PowerEdge servers. For the list of supported platforms, see Supported Platforms • Minimum firmware version—For iDRAC 8 – 2.61.60.60 and for iDRAC 9 – 3.21.21.21. • Administrator privileges. • Read the installation instructions for the operating system. • Read the applicable release notes files and the Systems Software Support Matrix.
Supported platforms on Microsoft Windows operating systems The table lists the platforms that are supported by iDRAC Service Module 3.4 on Microsoft Windows operating systems. Table 2.
Dell Systems Microsoft Windows Server 2016 Microsoft Windows Server 2019 M630 VRTX Yes Yes M630 Yes Yes M830 Yes Yes R230 Yes Yes R330 Yes Yes R430 Yes Yes R530 Yes Yes R630 Yes Yes R730 Yes Yes R730 XD Yes Yes R830 Yes Yes R930 Yes Yes T130 Yes Yes T330 Yes Yes T430 Yes Yes T630 Yes Yes FM120 Yes Yes M420 Yes Yes M520 Yes Yes M620 Yes Yes M820 Yes Yes R220 Yes Yes R320 Yes Yes R420 Yes Yes R520 Yes Yes R620 Yes Yes R720 Yes
Supported platforms on Linux operating systems The table lists the platforms that are supported by iDRAC Service Module 3.4 on Linux operating systems. Table 3. Supported platforms on Linux operating systems Dell Systems SLES 15 Ubuntu 18.04.2 RHEL 7.6 RHEL 6.
Dell Systems SLES 15 Ubuntu 18.04.2 RHEL 7.6 RHEL 6.
Supported platforms on Virtualization operating systems The table lists the platforms that are supported by iDRAC Service Module 3.4 on Virtualization operating systems. Table 4. Supported platforms on Virtualization operating systems Dell Systems VMware vSphere 6.5 U2 vSphere 6.
Dell Systems VMware vSphere 6.5 U2 vSphere 6.
Dell Systems VMware vSphere 6.5 U2 T620 Yes vSphere 6.7 U1 No Supported operating systems on Dell Precision Rack System The table lists the operating systems on Dell Precision Rack System. Table 5. Supported operating systems on Dell Precision Rack System Dell Systems Microsoft Windows 10 RS5 R7920 Yes System requirements • One of the supported operating systems. For more information on supported operating systems, see Supported operating systems. • Minimum 2 GB RAM.
3 Installing iDRAC Service Module The iDRAC Service Module can be installed in any of the following operating systems: • Microsoft Windows operating systems. • Supported Linux operating systems. • VMware ESXi.
Initial installation of iSM through iDRAC Express 1 From the iDRAC Service Module setup page, click Install Service Module. The Service Module Installer is exposed to the Host OS, and a job has been created in iDRAC. 2 For Microsoft Windows OS, RDP to the server or go to the physical server console. For Linux OS, SSH to the host IP or go to the physical server console. 3 Find the mounted volume in your device list labeled SMINST, and click the appropriate script to start the installation.
– Windows Management Instrumentation (WMI) Providers – Windows Remote Management – iDRAC access via Host OS – iDRAC Hard Reset – Support Assist – iDRAC GUI Launcher NOTE: The following steps are applicable, only if you select the Custom option in the Setup Type window. NOTE: By default, the In-Band SNMP Traps feature is not enabled. 5 a Choose the program features you want to install and click Next. b The Lifecycle Controller Log Replication window is displayed.
Table 6. Silent installation Locale Number Language 1031 German 1033 English (US) 1034 Spanish 1036 French 1041 Japanese 2052 Simplified Chinese Modifying the iDRAC Service Module components on Microsoft Windows operating systems To modify iDRAC Service Module components: 1 Browse to SYSMGMT > iSM > Windows, and then run iDRACSvcMod.msi. 2 Click Next. 3 Select Modify. 4 Enable or disable the features as required and then click Next.
Repairing the iDRAC Service Module on Microsoft Windows operating systems If you want to repair the iDRAC Service Module component that is faulty or non-functional: 1 Browse to SYSMGMT > iSM > Windows, and then run iDRACSvcMod.msi. 2 Click Next. 3 Select Repair and click Next. The iDRAC Service Module ˗ InstallShield Wizard. The Ready to install is displayed. 4 Click Repair to continue the process. You can also click Back to change the preferences.
NOTE: The Installer is available for all iDRAC Service Module supported 64–bit versions of Linux operating systems. NOTE: On repository-based installs such as, Yellowdog Updater, Modified (YUM), VMware Update Manager (VUM) and Citrix XenServer supplemental pack, all the features are not enabled by default. NOTE: The OS log collection feature of SupportAssist Collection is not supported on CentOS.
Executable Commands Package Name Systemctl systemd curl libcurl openssl libssl Installing The iDRAC Service Module on Linux operating system 1 The available features that can be installed are displayed on the screen.
Silent installation You can install the iDRAC Service Module silently in the background without a user console. This can be achieved by using setup.sh with parameters. The parameters that can be passed to use setup.sh are: Table 8.
Uninstalling the iDRAC Service Module using the RPM command The iDRAC Service Module can be uninstalled using the RPM command rpm -e dcism in the command line. Installing the iDRAC Service Module on VMware ESXi VMware ESXi is factory-installed on some systems. For a list of these systems, see the latest Systems Software Support Matrix at dell.com/support. The iDRAC Service module is available as a .zip file for installing on systems running VMware ESXi operating system. The .
Installing iDRAC Service Module using VMware Update Manager To install the iDRAC Service Module using VMware Update Manager (VUM): 1 Install VMware vSphere 6.5 or later versions (vCenter Server, vSphere Client, and VMware vSphere Update Manager) on a supported Microsoft Windows operating system. 2 On the desktop, double-click VMware vSphere Client and login to vCenter Server. 3 Right-click vSphere Client host and click New Datacenter. 4 Right-click New Datacenter and click Add Host.
The offline bundle is displayed. 8 Click Baselines and Groups. 9 Click create from Baselines tab, mention baseline name and select Host Extension as baseline type. NOTE: Select the latest iDRAC Service Module version to create the baseline. Complete the rest as per instructions. 10 Click Admin View. 11 Click Add to Baseline (against the uploaded patch name) and select the baseline name that you have created in step 8. 12 Click Compliance view. Select the Update Manager tab.
NOTE: For more information on Power CLI, see the VMWare official website. Upgrading iDRAC Service Module on VMware ESXi To upgrade iDRAC Service Module, run esxcli software vib update -v . NOTE: Minimum supported iDRAC Service Module version is 3.1 for upgrade.
To download Microsoft Windows web pack, access the following URL: https:///software/ism/OM-iSM-Dell-Web-X64– 3.4.0.exe. To download VMware ESXi Live VIB package from LC, access the following URL: https:///software/ism/ISM-DellWeb-3.4.
4 Configuring the iDRAC Service Module You can configure the iDRAC Service Module using the: • iDRAC web interface • RACADM CLI command • WSMAN command Topics: • Configuring the iDRAC Service Module from iDRAC Web Interface • Configuring the iDRAC Service Module from RACADM • Configuring the iDRAC Service Module from WSMan Configuring the iDRAC Service Module from iDRAC Web Interface To use the iDRAC Service Module from the iDRAC Web interface for 12th and 13th generations of servers, go to Over
Configuring the iDRAC Service Module from WSMan The iDRAC Service Module can be accessed and configured through WSMan using the command To configure the iDRAC Service Module use winrm i ApplyAttributes http://schemas.dmtf.
5 iDRAC Service Module monitoring features The services provided are: • OS information • Lifecycle Controller Log replication into operating system • Automatic system recovery • Windows Management Instrumentation providers inclusive of storage data • Prepare to remove NVMe SSD device • Remote iDRAC hard reset • iDRAC access via Host OS • In-band support for iDRAC SNMP alerts • Enable WSMAN remotely • Auto-updation of iDRAC Service Module • FullPowerCycle • Support Assist on the Box NO
with iDRAC. The network interfaces on the host OS are also displayed. By default, this monitoring feature is enabled. This feature is available even if OpenManage Server Administrator is installed on the host OS. You can also view Host OS network interface details, or such information through Redfish client plug-in for browsers. NOTE: The minimum iDRAC firmware version required to view information using Redfish client is 3.00.00.00.
The namespace used is \\root\cimv2\dcim. The supported queries are Enumeration and Get. You can use any of the WMI client interfaces such as winrm, Powershell, WMIC, WBEMTEST to query the iDRAC supported profiles via the Host OS. Prepare to remove NVMe PCIe SSD device You can remove a Non-Volatile Memory Express (NVMe) Pheripheral Component Interconnect Express (PCIe) Solid State Device (SSD) without shutting down or rebooting the system.
NOTE: The ListenPortNumber is the port number configured while enabling the iDRACAccessviaHostOS feature in iSM. In-band support for iDRAC SNMP alerts Using iDRAC, an out-of-band server management and monitoring tool, the SNMP traps/alerts can be recorded in the log. However, from a host OS systems management using in-band agent perspective, the preference is more on the SNMP alert received from the host OS than the traps received from iDRAC.
NOTE: If iDRAC auto-update is enabled, iDRAC Service Module LC DUP must be updated to the latest version from dell.com/ support. NOTE: You do not have to download the updates from support.dell.com. The updated iSM package is locally available in iDRAC. NOTE: iDRAC Service Module LC DUP in iDRAC will be removed when the iDRAC LC Wipe option is used. You will have to download the iDRAC Service Module LC DUP from dell.com/support. • To install or update iSM, type dcism-sync.exe in the command prompt.
Request message:"The Full Power Cycle operation is triggered by the server operating system (OS) user from the OS on date . However, the server components will be AC power cycled when the server is shut down". Cancel Message: "The Full Power Cycle operation is successfully cancelled by the server operating system (OS) user from the OS on date ". NOTE: FullPowerCycle feature is not available for ESXi operating systems.
SupportAssist Registration Before you begin the registration, ensure that iDRAC Service Module is installed and running in the host OS, and a proper Internet connection is available. 1 Log in to iDRAC. From the Maintenance drop-down menu, select the SupportAssist feature. 2 On the Welcome tab, click Next.
Collection Preferences User can select or set the collection preferences using this feature. You can select any of the following types of collection preferences to save the collection reports: • • • Send Now— You will get a notification that ‘the job has been successfully added to the job queue’ after you click the Collect option.
• Yes • No You can also select the language preference. The available languages are: • English • German • French • Japanese • Spanish • Simplified Chinese Automatic Collection By default, the automatic collection feature is enabled.
For installing the in-band SNMP get feature through setup.sh installer complete the following tasks: 1 Start the iSM installation using the setup.sh script by executing ./setup.sh 2 Review the license agreement and accept to proceed with the installation. 3 On the next page, the list of features are shown. Select the Access via SNMP Get sub option under the iDRAC access via Host OS feature by entering 4.c , and press Enter.
on the Microsoft Windows operating systems. The short cut is available on the start menu after the successful installation of iSM 3.1 or later. NOTE: When the iDRAC Service Module is disabled, the iDRAC GUI Launcher icon is also disabled. NOTE: If the default browser proxy is set to use the system proxy, then you will see a failure to launch the iDRAC GUI. You have to copy the IP address from the address bar and enter it in the exception list of 'proxy settings'.
NOTE: Ensure to invoke iDRAC GUI Launcher from a GUI supported and capable interface. NOTE: iDRAC GUI Launcher does not open the iDRAC UI when the USBNIC interface on the Host OS is configured with IPv6 address. Prerequisites Linux packages: 1 Browser such as Mozilla firefox. 2 Sudo. 3 14the generations of PowerEdge servers. 4 iDRAC firmware versions 3.30.30.30 and above.
Unsupported features with IPv6 protocol The features that are not supported when iSM is configured with IPv6 protocol and IPv4 configuration is not available on the USBNIC interface are: • InBand iDRAC Access • iDRAC GUI Launcher • iDRAC SSO Launcher • idrac.local and drac.local • Auto-update of iSM Enhanced security between iSM and iDRAC communication using TLS protocol Starting iSM 3.4, the data communication between iSM and iDRAC happens through TLS protected USBNIC INET sockets.
6 Frequently asked questions This section lists some frequently asked questions about the iDRAC Service Module. Do I need to uninstall OpenManage Server Administrator before installing or running the iDRAC Service Module? No. Before you install or run the iDRAC Service Module, ensure that you have stopped the features of OpenManage Server Administrator that the iDRAC Service Module provide. NOTE: Uninstalling the OpenManage Server Administrator is not required.
Whenever I try to install the iDRAC Service Module, it shows an error message This is not a supported server. Consult the User Guide for additional information about the supported servers. What should I do now? Before installing the iDRAC Service Module, ensure that the server or the system on which the iDRAC Service Module is to be installed is a Dell’s 12th generation PowerEdge server or later. Also make sure that you have a 64-bit system.
I used the remote iDRAC hard reset feature to reset the iDRAC. However, the IPMI is unresponsive and I am not able to troubleshoot. If you try to use the remote iDRAC hard reset feature on VMware ESXi 5.5 U3 or ESXi 6.0 U1, the IPMI drivers becomes unresponsive, because of this the iDRAC Service Module communication is stopped. You may have to reboot the server and load the IPMI driver again to resolve the issue.
What are the Linux-dependent packages or executables I should install while completing the Linux installation? To see the list of Linux-dependent packages, see Linux dependencies. I created a custom folder in Windows Event Viewer, but the LC logs are not replicated in my custom folder. What do I have to do now to replicate the LC logs? Ensure to close the Windows Event Viewer after creating the custom folder. Open the Windows Event Viewer again to view the replicated LC logs.
I am not able to access the iDRAC page through the host OS after performing an iDRAC factory reset operation, such as racadm racresetcfg. How do I troubleshoot the issue? Ensure that the OS to iDRAC passthru channel is enabled. By default, it is disabled in factory mode. To enable the OS to IDRAC passthru channel on iDRAC, use the following command, racadm set idrac.os-bmc.adminstate 1. I am seeing 169.254.0.2 as the source IP address in the iDRAC SNMP trap received via iSM.
If I delete the IP address of the USBNIC interface on the Host OS, then iSM is unable to communicate with iDRAC. Starting iSM version 3.3, iSM configures the Host OS USBNIC interface only once. Subsequently, if you bring down the USBNIC interface on the Host OS by deleting the IP address, making the interface link down or disabling the IPV4 or IPV6 address on this interface, then iSM will retain the user configuration and does not override the interface settings.
I see a blank terminal on RHEL 6.10 or RHEL 7.6 when I click on iDRAC GUI Launcher shortcut from Menu > Accessories. The visibility of text on the terminal depends on GNOME version on the resident OS. An alternative is to run the launcher from a GUIcapable shell. For example: bash#> sh /opt/dell/srvadmin/iSM/bin/iDRACLauncher.sh as a sudo user. In case, the OS-to-iDRAC Passthru is disabled in iDRAC, the user will see a blank terminal when iDRAC GUI is launched from the Linux OS such as RHEL 6.10 and RHEL 7.
7 Linux and Ubuntu installer packages The installer packages for the supported Linux and Ubuntu OS are as follows: Table 12. Linux installer packages Supported Linux Operating System Installer Packages Red Hat Enterprise Linux 6 SYSMGMT\iSM\linux\RHEL6\x86_64\dcism-3.4.0.el6.x86_64.rpm Red Hat Enterprise Linux 7 SYSMGMT\iSM\linux\RHEL7\x86_64\dcism-3.4.0.el7.x86_64.rpm SUSE Linux Enterprise Server 15 SYSMGMT\iSM\linux\SLES15\x86_64\dcism-3.4.0.sles15.x86_64.
