Dell EMC iDRAC Service Module 3.2 User’s Guide September 2018 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Introduction................................................................................................................. 5 What’s New.......................................................................................................................................................................... 5 Supported features — operating systems matrix.......................................................................................................
Installing the iDRAC Service Module using SSH or Local Command Shell....................................................26 Installing iDRAC Service Module when the System Configuration Lock Down Mode is enabled..................26 Support for iDRAC URI to get iSM installer..........................................................................................................26 Support for idrac.local and drac.local as iDRAC FQDN..............................................................................
1 Introduction This guide provides information and step-by-step instructions on how to install iDRAC Service Module on the supported operating systems. The Integrated Dell Remote Access Controller(iDRAC) Service Module is a lightweight optional software application that can be installed on Dell’s 12th generation of PowerEdge servers or later. The iDRAC Service Module complements iDRAC interfaces – Graphical User Interface (GUI), RACADM CLI and Web Service Management (WSMAN) with additional monitoring data.
Table 1.
detects the presence of OMSA, iDRAC Service Module disables the set of monitoring features that overlap. The iDRAC Service Module keeps polling OMSA and its features. At any time if the OMSA service stops, the respective iDRAC Service Module feature is enabled. Software availability The iDRAC Service Module software is available on: ● Dell EMC OpenManage Systems Management Tools and Documentation DVD ● Support site — dell.
● The Dell Remote Access Controller Racadm User's Guide provides information about using the Racadm command-line utility. ● The Dell Update Packages User's Guide provides information about obtaining and using Dell Update Packages as part of your system update strategy. ● The Dell Event Messages Reference Guide provides information on the event and error information generated by firmware and other agents that monitor system components.
2 Preinstallation setup Ensure that you assess the following before installing the iDRAC Service Module: ● ● ● ● ● ● ● Dell’s 12th generation of PowerEdge or later servers. For the list of supported platforms, see Supported platforms. Minimum firmware version — For iDRAC8 – 2.60.60.60 and iDRAC9 – 3.21.21.21. Administrator privileges. Read the installation instructions for the operating system. Read the applicable release notes files and the Systems Software Support Matrix.
Supported platforms on Windows Operating Systems The table lists the platforms supported by iDRAC Service Module 3.2 on Windows Operating Systems. Table 2.
Table 2.
Table 3. Supported platforms on Linux operating systems (continued) Dell Systems SLES 11 SP4 SLES 12 SP3 RHEL 7.4 RHEL 7.5 RHEL 6.
Table 3. Supported platforms on Linux operating systems (continued) Dell Systems SLES 11 SP4 SLES 12 SP3 RHEL 7.4 RHEL 7.5 RHEL 6.
Table 4. Supported platforms on Virtualization Operating Systems (continued) Dell Systems VMware vSphere 6.5 U1 vSphere 6.
Table 4. Supported platforms on Virtualization Operating Systems (continued) Dell Systems VMware vSphere 6.5 U1 vSphere 6.7 M420 Yes No M520 Yes No M620 Yes No M820 Yes No R220 Yes No R320 Yes No R420 Yes No R520 Yes No R620 Yes No R720 Yes No R720 XD Yes No R820 Yes No R920 Yes No T320 Yes No T420 Yes No T620 Yes No Supported Operating Systems on Precision Rack System The table lists the operating systems on Precision Rack System Table 5.
3 Installing the iDRAC Service Module The iDRAC Service Module can be installed in any of the following operating systems.
The Service Module Installer is exposed to the Host OS and a job has been created in iDRAC. 2. For Microsoft Windows OS, RDP to the server or go to the physical server console. For Linux OS, SSH to the host IP or go to the physical server console. 3. Find the mounted volume in your device list labeled SMINST, and click the appropriate script to initiate install. For Microsoft Windows OS, run the ISM-Win.bat script. For Linux OS, run the script ISM-Lx.sh from the shell. 4.
○ iDRAC Hard Reset ○ Support Assist ○ iDRAC GUI Launcher NOTE: The following steps are applicable, only if you select the Custom option in the Setup Type window. NOTE: By default, the In-Band SNMP Traps feature is not enabled. a. Choose the program features you want to install and click Next. The Lifecycle Controller Log Replication window is displayed. b. Specify the location where the LC logs are to be replicated.
Table 6. Silent installation Locale Number Language 1031 German 1033 English (US) 1034 Spanish 1036 French 1041 Japanese 2052 Simplified Chinese Modifying the iDRAC Service Module components on Microsoft Windows operating systems To modify iDRAC Service Module components: 1. Browse to SYSMGMT > iSM > Windows, and then run iDRACSvcMod.msi. The iDRAC Service Module ˗ InstallShield Wizard is displayed. 2. Click Next. 3. Select Modify. 4.
3. Select Repair and click Next. The Ready to install is displayed. 4. Click Repair to continue the process. You can also click Back to change the preferences. The iDRAC Service Module component is successfully repaired. 5. Click Finish.
● udev is enabled; required to start iDRAC Service Module automatically. For more information on iDRAC, see the latest Integrated Dell Remote Access Controller User’s Guide at dell.com/support/ home. Linux install dependency The following are the list of dependent packages/executable(s) that need to be installed to complete the installation. Table 7.
3. If you do not want to continue the installation, enter q to quit. NOTE: After installing different features, you can also modify the same. NOTE: To know if iDRAC Service Module is installed on your Linux operating system, run the command /etc/init.d/ dcismeng status. If the iDRAC Service Module is installed and running, the status running is displayed. NOTE: Use the systemctl status dcismeng.service command instead of the init.
Uninstalling the iDRAC Service Module using the uninstall script The script used for uninstalling the iDRAC Service Module is dcism-setup.sh. Run the shell script and select d to uninstall the iDRAC Service Module. Uninstalling the iDRAC Service Module using the RPM command The iDRAC Service Module can be uninstalled using the RPM command rpm -e dcism in the command line. Installing the iDRAC Service Module on VMware ESXi VMware ESXi is factory-installed on some systems.
3. Shut down all guest operating systems on the ESXi host and put the ESXi host in maintenance mode. 4. In vMA, execute the following command: For VMware ESXi 6.7: esxcli --server software vib install -d /var/log/vmware/. For VMware ESXi 6.5: esxcli --server software vib install -d /var/log/vmware/. 5. Enter the root username and password of the ESXi host when prompted.
7. Copy the ESXi zip file on ESXi 5.0 U1 host to /vmfs/volumes/ISM-Dell-Web-3.2.0-.VIBI directory. 8. Unzip the zip file in the above specified directory. 9. Run the following command in Power CLI. For ESXi 6.7 Install-VMHostPatch -VMHost - HostPath /vmfs/ volumes/name>/ISM-Dell-Web-3.2.0-.VIB-i/ cross_oem-delliSM-esxi_3.2.0.ESXi670-0000-metadata.zip . For ESXi 6.5 Install-VMHostPatch -VMHost
Installing iDRAC Service Module using Citrix XenCenter management GUI dashboard Launch compatible Citrix XenCenter and connect to your Citrix XenServer 7.1. 1. Under the Tools menu select Install Update. 2. Click Next to proceed to the Select Update screen. 3. Choose Select Update or supplemental pack from the disk and browse to the iSM supplemental pack ISO file. 4. Check the Citrix XenServer hosts to deploy. Then click Next. 5. Once the message says “Update successfully loaded” click Next. 6.
PAGE 284 Configuring the iDRAC Service Module You can configure the iDRAC Service Module using the: ● iDRAC web interface ● RACADM CLI command ● WSMAN command Topics: • • • Configuring The iDRAC Service Module From iDRAC Web Interface Configuring the iDRAC Service Module from RACADM Configuring the iDRAC Service Module from WSMAN Configuring The iDRAC Service Module From iDRAC Web Interface To use the iDRAC Service Module from the iDRAC Web interface, go to Overview > Server > Service Module.
To set or configure the features, use racadm set idrac.servicemodule. . NOTE: The name of the feature or the attribute listed starting from an # symbol cannot be modified. To use the iDRAC Service Module from RACADM, see the objects in the Service Module group in the RACADM Command Line Reference Guide for iDRAC8 and CMC available at dell.com/support/home.
5 iDRAC Service Module monitoring features The services provided are: ● OS information ● Lifecycle Controller Log replication into operating system ● Automatic system recovery ● Windows Management Instrumentation providers inclusive of storage data ● Prepare to remove NVMe SSD device ● Remote iDRAC hard reset ● iDRAC access via Host OS ● In-band support for iDRAC SNMP alerts ● Enable WSMAN remotely ● Auto-updation of iDRAC Service Module ● FullPowerCycle ● Support Assist on the Box NOTE: FullPowerCycle and
Lifecycle Controller log replication into operating system Replicates the Lifecycle Controller (LC) logs to the OS logs. All events that have the OS Log option as the target (in the Alerts page or in the equivalent RACADM or WSMAN interfaces) are replicated in the OS log using the iDRAC Service Module. This process is similar to the System Event Log (SEL) replication performed by OpenManage Server Administrator.
iDRAC access via Host OS Using Dell’s PowerEdge Servers, you can manage the hardware or the firmware of a device through iDRAC by configuring an iDRAC dedicated network. Through the dedicated network port, you can access the iDRAC interfaces such as GUI, WSMAN, RACADM, and Redfish client. The prerequisite to manage the hardware or the firmware is to have a dedicated connection between a device and the supported iDRAC interface.
Table 9. Enable WSMAN Remotely (continued) Command Description Enable-iSMWSMANRemote —Status enable — Forcereconfigure yes —Createselfsigncert yes — IPAddress Reconfigure the remote WSMAN feature NOTE: You must have a server authenticating certificate and a https protocol to work with this feature. Auto-updating iDRAC Service Module You can auto-update the iDRAC Service Module.
NOTE: A message is displayed that the VirtualAC Power Cycle operation is triggered by the server operating system. ● To get the status of the Full Power Cycle on your system, type ./Invoke-FullPowerCycle -status get. ● To cancel the Full Power Cycle on your system, type ./Invoke-FullPowerCycle -status cancel. NOTE: A message is displayed that the system is going for turn off at the scheduled date and time.
NOTE: The OS and Application Data collection on ESXi is supported only by 14 th and later generations of PowerEdge servers. SupportAssist Registration Before you begin the registration, ensure that iDRAC Service Module is installed and running in the host OS, and a proper Internet connection is available. 1. Log in to iDRAC. From the Maintenance drop-down menu, select the SupportAssist feature. The SupportAssist Registration wizard is displayed. 2. On the Welcome tab, click Next. 3.
Collection Preferences User can select or set the collection preferences using this feature. You can select any of the following types of collection preferences to save the collection reports: ● Send Now— You will get a notification that ‘the job has been successfully added to the job queue’ after you click the Collect option.
● Simplified Chinese Automatic Collection By default, the automatic collection feature is enabled. To disable this feature, use the drop-down menu: ● Enable ● Disable You can also specify the time for scheduled collection by selecting any of the following options from the Schedule automatic collections drop-down menu: ● Weekly ● Monthly ● Quarterly ● Never You can also set the automatic collection as recurring.
Enabling the In-band SNMP Get feature—Windows The In-band SNMP Get feature allows you to query the system management data over the SNMP service on the host operating system. The host SNMP services should be enabled and configured s a prerequisite for this feature. The SNMP service on the iDRAC should be enabled. If it is not enabled, then iDRAC Service Module will enable and configure the SNMP service on the iDRAC. This feature can be enabled or disabled using any of the iDRAC interfaces or the installer.
6 Frequently asked questions This section lists some frequently asked questions about the iDRAC Service Module. Do I need to uninstall OpenManage Server Administrator before installing or running the iDRAC Service Module? No. Before you install or run the iDRAC Service Module, ensure that you have stopped the features of OpenManage Server Administrator that the iDRAC Service Module provide. NOTE: Uninstalling the OpenManage Server Administrator is not required.
Consult the User Guide for additional information about the supported servers. What should I do now? Before installing the iDRAC Service Module, ensure that the server or the system on which the iDRAC Service Module is to be installed is a Dell’s 12 th generation PowerEdge server or later. Also make sure that you have a 64-bit system.
I used the remote iDRAC hard reset feature to reset the iDRAC. However, the IPMI is unresponsive and I am not able to troubleshoot. If you try to use the remote iDRAC hard reset feature on VMware ESXi 5.5 U3 or ESXi 6.0 U1, the IPMI drivers becomes unresponsive, because of this the iDRAC Service Module communication is stopped. You may have to reboot the server and load the IPMI driver again to resolve the issue.
I created a custom folder in Windows Event Viewer, but the LC logs are not replicated in my custom folder. What do I have to do now to replicate the LC logs? Ensure to close the Windows Event Viewer after creating the custom folder. Open the Windows Event Viewer again to view the replicated LC logs. I chose custom install option from the Graphical User Interface during iDRAC Service Module installation and disabled a feature, but I am not able to enable the feature using any of the other interfaces.
I am seeing the past Life Cycle Logs (LCL) alerts targeted for SNMP traps replicated in Operating System logs. Can I troubleshoot the issue? iSM will not be able to distinguish between the past Life Cycle Log (LCL) alerts targeted for SNMP traps and past LCL alerts targeted for OS Logs. Hence user may see past LCL alerts targeted for OS Logs in SNMP traps as well and vice versa. I am seeing 169.254.0.2 as the source IP address in the iDRAC SNMP trap received via iSM.
7 Linux and Ubuntu installer packages The installer packages for the supported Linux and Ubuntu OS are as follows: Table 12. Linux installer packages Supported Linux Operating System Installer Packages Red Hat Enterprise Linux 6 SYSMGMT\iSM\linux\RHEL6\x86_64\dcism-3.2.0.el6.x86_64.rpm Red Hat Enterprise Linux 7 SYSMGMT\iSM\linux\RHEL7\x86_64\dcism-3.2.0.el7.x86_64.rpm SUSE Linux Enterprise Server 11 SYSMGMT\iSM\linux\SLES12\x86_64\dcism-3.2.0.sles11.x86_64.
