Users Guide

• Storage controller logs
After Lifecycle Controller exports the SupportAssist Collection file, you can delete information that you do not want to share with
technical support. Each time the data is collected, an event is recorded in the Lifecycle Controller Log. The event includes information
such as the interface used, the date and time of export, and iDRAC user name.
Exporting the SupportAssist Collection
Before exporting a report, make sure that:
• Collect System Inventory On Reboot (CSIOR) is enabled.
• You have login and server control rights.
To export a SupportAssist Collection:
1. Start Lifecycle Controller. For more information, see Starting Lifecycle Controller.
2. In the left pane, click Hardware Diagnostics, and then click Export SupportAssist Collection.
3. On the Terms and Conditions page, read the conditions and select the I agree to allow Technical Support to use tech support
report data option.
4. Click Next.
Lifecycle Controller checks the availability of hardware, operating system and application data, and RAID controller logs, and then
displays the options listed in step 5. If the operating system and application data, or RAID controller logs are unavailable, the relevant
options are grayed out. The duration to collect the selected data is displayed next to the options listed in step 5.
5. On the Select Report Data page, select the options for which you want to create a SupportAssist Collection:
• Hardware — Collects data pertaining to the server and component inventory, firmware installed on the server, configuration
information, and hardware logs.
• RAID Controller Logs — Collects information about the storage logs.
NOTE:
RAID Controller logs will be exported only if the following steps are performed:
• Power on the system.
• Ensure POST is complete.
• Warm reboot to enter LC.
• Operating System and Application Data — Collects information about the operating system and application. The OS and
application data may contain sensitive and personal information. You can choose to exclude this data while collecting the
information.
NOTE:
Operating System (OS) and Application Data option will also be enabled if iDRAC Service Module (iSM) is
installed and running in OS and OS Collector (OSC) is present in iDRAC. As OSC is factory installed, it will be
present in iDRAC unless it is removed by user via System Erase or LC Wipe. You can select this option to retrieve
either cached or live data. Live data collection from OS required iDRAC Service Module (iSM) to be installed and
running in the OS. For more information on collecting Operating System and Application Data using the OS
collector tool in iDRAC, see the iDRAC User's Guide available at www.dell.com/idracmanuals .
•
Debug Logs — Collects information about the iDRAC debug logs.
6. Click Next.
7. On the Select Export Settings page, type or select the required information and click Next.
For information about the fields on this page, see the Online Help by clicking Help in the upper-right corner of the Lifecycle Controller
application.
8. On the Summary page, verify your selections and click Finish.
Maintain
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