Users Guide

Troubleshooting and frequently asked
questions
This section describes the error messages commonly generated by Lifecycle Controller and provides suggestions for resolving the issues.
This section also lists the questions that are frequently asked by Lifecycle Controller users.
Topics:
• Error messages
• Frequently asked questions
Error messages
Each error message that is generated from Lifecycle Controller has a Message ID, Message Description, and Recommended Response
Action in a single dialog box. If you want to view the detailed description about a message, see the Dell
Event Message Reference Guide at
www.dell.com/support.
Frequently asked questions
1. When Lifecycle Controller downloads updates where are the files stored?
The files are stored in a volatile memory, on the main system board. This memory is not removable and is not accessible through the
operating system.
2. Is a virtual media device required to store data for updates?
No. The files are stored in memory on the main system board.
3. What is virtual media?
Virtual media is remote media such as CDs, DVDs, and USB disk drives that a server identifies as local media.
4. What should I do if an update fails?
If an update fails, Lifecycle Controller restarts, and then attempts all the pending updates that are selected. After the final restart, the
system opens the Lifecycle Controller
Home page. Launch Firmware Update again, select the updates that failed, and then click
Apply.
NOTE:
If the iDRAC firmware update is interrupted, you may have to wait up to 30 minutes before attempting
another iDRAC firmware update.
5. Can I add my own drivers to use for operating system installation?
No, you cannot add your own drivers for operating system installation. For more information on updating the drivers that are used for
operating system installation, see Updating Platform.
6. Can I update the drivers used by an already-installed operating system through Lifecycle Controller?
No, Lifecycle Controller only provides drivers that are required for operating system installation. To update the drivers used by an
installed operating system, see your operating system’s Help documentation.
7. Can I add my own drivers and firmware for updating Lifecycle Controller to a local USB drive?
No, only drivers and firmware downloaded from the Dell EMC server Updates DVD are supported. For more information, see
Configuring Local USB Drive.
8. Can I delete Lifecycle Controller?
No.
9. Can I use a virtual media for the operating system media source during installation?
Yes. For more information about iDRAC, see iDRAC User's Guide available at www.dell.com/idracmanuals .
10. Can I use a virtual USB drive to update the repository?
Yes. For more information on using a virtual USB drive to update the repository, see iDRAC User's Guide available at www.dell.com/
idracmanuals .
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