Users Guide

Installing Service Module..................................................................................................................................................299
Server OS Proxy Information.......................................................................................................................................... 299
SupportAssist.................................................................................................................................................................... 299
Service Request Portal.....................................................................................................................................................299
Collection Log....................................................................................................................................................................299
Generating SupportAssist Collection..............................................................................................................................299
Generating SupportAssist Collection manually using iDRAC web interface........................................................300
Settings............................................................................................................................................................................... 301
Collection Settings.............................................................................................................................................................301
Contact Information.......................................................................................................................................................... 301
28 Frequently asked questions..................................................................................................... 302
System Event Log.............................................................................................................................................................302
Network security...............................................................................................................................................................303
Active Directory.................................................................................................................................................................303
Single Sign-On...................................................................................................................................................................305
Smart card login................................................................................................................................................................ 305
Virtual console................................................................................................................................................................... 306
Virtual media...................................................................................................................................................................... 308
vFlash SD card................................................................................................................................................................... 310
SNMP authentication........................................................................................................................................................310
Storage devices.................................................................................................................................................................. 311
iDRAC Service Module.......................................................................................................................................................311
RACADM.............................................................................................................................................................................313
Permanently setting the default password to calvin.....................................................................................................313
Miscellaneous......................................................................................................................................................................314
29 Use case scenarios.................................................................................................................. 319
Troubleshooting an inaccessible managed system........................................................................................................319
Obtaining system information and assess system health............................................................................................. 319
Setting up alerts and configuring email alerts............................................................................................................... 320
Viewing and exporting System Event Log and Lifecycle Log..................................................................................... 320
Interfaces to update iDRAC firmware............................................................................................................................ 320
Performing graceful shutdown........................................................................................................................................320
Creating new administrator user account......................................................................................................................320
Launching servers remote console and mounting a USB drive................................................................................... 321
Installing bare metal OS using attached virtual media and remote file share.............................................................321
Managing rack density.......................................................................................................................................................321
Installing new electronic license....................................................................................................................................... 321
Applying IO Identity configuration settings for multiple network cards in single host system reboot ................... 321
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Contents