Users Guide

SupportAssist Integration in iDRAC
SupportAssist allows you to create SupportAssist collections and utilize other SupportAssist features to monitor your system and
datacenter. iDRAC provides an application interfaces for gathering platform information that enables support services to resolve platform
and system problems. iDRAC helps you to generate a SupportAssist collection of the server and then export the collection to a location on
the management station (local) or to a shared network location such as FTP, Trivial File Transfer Protocol (TFTP), HTTP, HTTPS,
Common Internet File System (CIFS) or Network File Share (NFS). The collection is generated in the standard ZIP format. You can send
this collection to technical support for troubleshooting or inventory collection.
Topics:
• SupportAssist Registration
• Installing Service Module
• Server OS Proxy Information
• SupportAssist
• Service Request Portal
• Collection Log
• Generating SupportAssist Collection
• Settings
• Collection Settings
• Contact Information
SupportAssist Registration
To take advantage of the automated, proactive, and predictive features of SupportAssist, you must register your system with
SupportAssist.
You can generate and save a collection locally or to a network, and also send to Dell EMC without registration.
Contact and shipping information
To complete the registration, you must provide the contact and shipping information.
Primary contact information
Enter Company name, Country, First Name*, Last Name*, Phone Number*, Alternate Number, and Email Address*. Check if the details
are displayed correctly and make changes if you want to edit any of the fields.
*indicates that the fields are mandatory.
Secondary contact information
Enter First Name, Last name, Phone Number, Alternate Number, Email Address and check if the details are displayed correctly and make
changes if you want to edit any of the fields.
NOTE: You can remove the secondary contact information at any point of time.
Auto dispatch
When a critical event is reported to Dell-EMC through iDRAC that is registered for SupportAssist, auto dispatch workflow may be initiated.
This workflow is based on the event being forwarded and registered device SupportAssist warranty level. You must enter the Dispatch
information during the SupportAssist registration process to enable auto dispatch workflow. If onsite support is required along with
dispatch parts then select Parts Dispatch with Onsite Support.
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