Users Guide

• To a location on the management station (local).
• To a shared network location such as Common Internet File System (CIFS) or Network File Share (NFS). To export to a network
share such as CIFS or NFS, direct network connectivity to the iDRAC shared or dedicated network port is required.
• To Dell EMC.
The SupportAssist Collection is generated in the standard ZIP format. The collection may contain the following information:
• Hardware inventory for all components (includes system component configuration and firmware details, Motherboard System Event
Logs, iDRAC state information and Lifecycle Controller logs).
• Operating system and application information.
• Storage Controller logs.
• iDRAC Debug Logs.
• It contains an HTML5 viewer, that can be accessed once the collection is complete.
• The collection provides a massive amount of detailed system information and logs in a user friendly format that can be viewed without
uploading the collection to the Tech Support site.
After the data is generated, you can view the data which contains multiple XML files and log files.
Each time the data collection is performed, an event is recorded in the Lifecycle Controller log. The event includes information such as the
user who initiated the report, interface used, and the date and time of export.
On Windows, If WMI is disabled, OS Collector collection stops with an error message.
Check the appropriate privilege levels and make sure there is no firewall or security settings that may prevent from collecting the registry
or software data.
Before generating the health report, make sure:
• Lifecycle Controller is enabled.
• Collect System Inventory On Reboot (CSIOR) is enabled.
• You have Login and Server Control privileges.
Generating SupportAssist Collection manually using iDRAC
web interface
To generate the SupportAssist collection manually:
1. In the iDRAC Web interface, go to Maintenance > SupportAssist.
2. If the server is not registered for SupportAssist, SupportAssist Registration Wizard is displayed. Click Cancel > Cancel Registration.
3. Click Start a Collection.
4. Select the data sets to be included in the Collection.
5. You can opt to filter the collection for PII.
6. Select the destination where Collection needs to be saved.
a. If the server is connected to the internet and the Send Now option is enabled, then selecting this option transmits the Collection
log to Dell EMC SupportAssist.
b. Save locally option allows you to save the generated Collection in the local system.
c. Save to Network option saves the generated Collection to user defined CIFS or NFS share location.
NOTE:
If Save to Network is selected, and no default location is available, the provided network details will be
saved as default location for future collections. If default location already exist, then the collection will use the
details specified once only.
If Save to Network option is selected, the user provided network details is saved as defaults (if no prior network share location have
been saved) for any future collections.
7. Click Collect to proceed with Collection generation.
8. If prompted, accept the End User Level Agreement (EULA) to continue.
OS and Application Data option is grayed out and not selectable if:
• iSM is not installed or running in Host OS, or
• OS Collector has been removed from iDRAC, or
• OS-BMC pass through is disabled in iDRAC, or
• cached OS Application data is not available in iDRAC from a previous collection
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SupportAssist Integration in iDRAC