Users Guide

Settings
This page allows you to configure the collection log settings, and if registered, you can update the contact details, enable or disable email
notifications, and change the language settings.
Collection Settings
You can save the collections to a preferred network location. Use Set Archive Directory to set the network location. You can save the
collections to a preferred network location. Use Set Archive Directory to set the network location. Enter the type of Protocol (CIFS/NFS)
that you want to opt for, corresponding IP Address, Share Name, Domain Name, User Name and Password before you Test Network
Connection. The Test Network Connection button will confirm a connection to the destination share.
If registered, you can opt to include Identification information while sending the data to Dell in the Collection Settings.
You can enable and schedule Automatic Collection options to avoid any manual intervention and keep a periodical check of the system.
By default, when an event is triggered and support case is opened, SupportAssist is configured to automatically collect the system logs
from the device that generated the alert and upload it to Dell. You can enable or disable Automatic Collection based on events. You can
schedule the Automatic collections based on your suitable requirements. The available options are, weekly, monthly, quarterly or never.
You can also configure the date and time for the scheduled periodic events. You have the option to enable or disable ProSupport Plus
Recommendation Report while configuring the Automatic Collections.
Contact Information
This page shows the contact information details that were added during the registration of SupportAssist, and allows you to update them.
SupportAssist Integration in iDRAC
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