Users Guide

The Dell BIOS is emulating the mouse driver as a PS/2 mouse. By design, the PS/2 mouse uses relative position for the mouse pointer,
which causes the lag in syncing. iDRAC has a USB mouse driver that allows absolute position and closer tracking of the mouse pointer.
Even if iDRAC passes the USB absolute mouse position to the Dell BIOS, the BIOS emulation converts it back to relative position and the
behavior remains. To fix this problem, set the mouse mode to USC/Diags in the Configuration screen.
After launching the Virtual Console, the mouse cursor is active on the Virtual Console, but not on the local system. Why does
this occur and how to resolve this?
This occurs if the Mouse Mode is set to USC/Diags. Press Alt + M hot key to use the mouse on the local system. Press Alt + M again
to use the mouse on the Virtual Console.
Why does GUI session time out after launching a virtual console from the iDRAC interface that is launched from CMC?
When launching the Virtual Console to iDRAC from the CMC web interface a popup is opened to launch the Virtual Console. The popup
closes shortly after the Virtual Console opens.
When launching both the GUI and Virtual Console to the same iDRAC system on a management station, a session time-out for the iDRAC
GUI occurs if the GUI is launched before the popup closes. If the iDRAC GUI is launched from the CMC web interface after the popup
with the Virtual Console closed, this issue does not appear.
NOTE: Not applicable for MX platforms.
Why does Linux SysRq key not work with Internet Explorer?
The Linux SysRq key behavior is different when using Virtual Console from Internet Explorer. To send the SysRq key, press the Print
Screen key and release while holding the Ctrl and Alt keys. To send the SysRq key to a remote Linux server though iDRAC, while using
Internet Explorer:
1. Activate the magic key function on the remote Linux server. You can use the following command to activate it on the Linux terminal:
echo 1 > /proc/sys/kernel/sysrq
2. Activate the keyboard pass-through mode of Active X Viewer.
3. Press Ctrl+Alt+Print Screen.
4. Release only Print Screen.
5. Press Print Screen+Ctrl+Alt.
NOTE: The SysRq feature is currently not supported with Internet Explorer and Java.
Why is the "Link Interrupted" message displayed at the bottom of the Virtual Console?
When using the shared network port during a server reboot, iDRAC is disconnected while BIOS is resetting the network card. This
duration is longer on 10 Gb cards, and is also exceptionally long if the connected network switch has Spanning Tree Protocol (STP)
enabled. In this case, it is recommended to enable "portfast" for the switch port connected to the server. In most cases, the Virtual
Console restores itself.
Launching Virtual Console with HTML5 fails when browser is set to use only TLS 1.0.
Ensure that the browser is set to use TLS 1.1 or higher.
Launching Virtual Console with Java plug-in fails after the iDRAC firmware was updated.
Delete the Java cache and then launch the virtual console.
Virtual media
Why does the Virtual Media client connection sometimes drop?
When a network time-out occurs, iDRAC firmware drops the connection, disconnecting the link between the server and the virtual drive.
If you change the CD in the client system, the new CD may have an autostart feature. In this case, the firmware can time out and the
connection is lost if the client system takes too long to read the CD. If a connection is lost, reconnect from the GUI and continue the
previous operation.
If the Virtual Media configuration settings are changed in the iDRAC web interface or through local RACADM commands, any connected
media is disconnected when the configuration change is applied.
To reconnect to the Virtual Drive, use the Virtual Media Client View window.
Why does a Windows operating system installation through Virtual Media take an extended amount of time?
308
Frequently asked questions