Users Guide

When IT Assistant sends out a set request, the iDRAC agent generates the SNMP authentication error because it accepts requests only
from community = public.
To prevent SNMP authentication errors from being generated, you must enter community names that are accepted by the agent. Since
the iDRAC only allows one community name, you must use the same get and set community name for IT Assistant discovery setup.
Storage devices
OpenManage Storage Management displays more storage devices than iDRAC while information for all the storage devices
connected to the system are not displayed. Why?
iDRAC displays information for only the Comprehensive Embedded Management (CEM) supported devices.
In MX platforms with HBA 330MMZ and two IOMs, EEMI message for the IOM removal is generated with the id ENC42,
however, EEMI message (ENC41) for IOM restoration is not generated.
To confirm restoration of the IOM in iDRAC web interface:
1. Go to Storage > Overview > Enclosures
2. Select the enclosure.
3. Under Advanced Properties, ensure that the value for Redundant Path is set to Present, then IOM restoration is confirmed.
iDRAC Service Module
Before installing or running the iDRAC Service Module, should the OpenManage Server Administrator be uninstalled?
No you do not have to uninstall Server Administrator. Before you install or run the iDRAC Service Module, make sure that you have
stopped the features of Server Administrator that the iDRAC Service Module provides.
How to check whether iDRAC Service Module is installed in the host operating system?
To know if the iDRAC Service Module is installed on the system,
• On systems running Windows:
Open the Control Panel, verify if iDRAC Service Module is listed in the list of installed programs displayed.
• On systems running Linux:
Run the command rpm —qi dcism. If the iDRAC Service Module is installed, the status displayed is installed.
• On systems running ESXi: Run the command esxcli software vib list|grep -i open on the host. iDRAC Service module
is displayed.
NOTE:
To check if the iDRAC Service Module is installed on Red Hat Enterprise Linux 7, use the systemctl status
dcismeng.service command instead of the init.d command.
How to check the version number of the iDRAC Service Module installed in the system?
To check the version of the iDRAC Service Module in the system, do any of the following:
• Click Start > Control Panel > Programs and Features. The version of the installed iDRAC Service Module is listed in the Version
tab.
• Go to My Computer > Uninstall or change a program.
What is the minimum permission level required to install the iDRAC Service Module?
To install the iDRAC Service Module, you must have administrator level privileges.
On iDRAC Service Module version 2.0 and earlier, while installing the iDRAC Service Module, an error message is displayed
stating this is not a supported server. Consult the User Guide for additional information about the supported servers. How
to resolve this error?
Before installing the iDRAC Service Module, make sure that the server is a 12th generation PowerEdge server or later. Also, make sure
that you have a 64-bit system.
The following message is displayed in the OS log, even when the OS to iDRAC Pass-through over USBNIC is configured
properly. Why?
The iDRAC Service Module is unable to communicate with iDRAC using the OS to iDRAC Pass-through channel
iDRAC Service Module uses the OS to iDRAC pass-through over USB NIC feature to establish the communication with iDRAC.
Sometimes, the communication is not established though the USB NIC interface is configured with the correct IP endpoints. This may
Frequently asked questions
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