Inspiron 13 5000 2-in-1 Service Manual Regulatory Model: P69G Regulatory Type: P69G001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Before working inside your computer............................................................................................. 8 Before you begin ...................................................................................................................................................................8 Safety instructions.................................................................................................................................................................
Procedure............................................................................................................................................................................. 25 Post-requisites.....................................................................................................................................................................25 13 Removing the wireless card.......................................................................................................
Procedure............................................................................................................................................................................. 40 Post-requisites.....................................................................................................................................................................40 25 Removing the status-light board................................................................................................
Procedure.............................................................................................................................................................................60 Post-requisites.....................................................................................................................................................................60 Entering the Service Tag in the BIOS setup program..............................................................................................
48 Replacing the sensor board........................................................................................................77 Procedure............................................................................................................................................................................. 77 Post-requisites.....................................................................................................................................................................
1 Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • • • • Before you begin Safety instructions Recommended tools Screw list Before you begin 1. Save and close all open files and exit all open applications. 2. Shut down your computer. The shut-down instruction varies depending on the operating system installed on your computer. Power > Shut down. • Windows 10: Click Start > • • Windows 8.
disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned. CAUTION: Press and eject any installed card from the media-card reader. NOTE: The color of your computer and certain components may appear differently than shown in this document.
Component Secured to Screw type Quantity Sensor board Display panel M2.5x2.
2 After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3. Replace any media cards, discs, or any other parts that you removed before working on your computer. 4. Connect your computer and all attached devices to their electrical outlets. 5.
3 Removing the base cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure Procedure 1. Close the display and turn the computer over. 2. Remove the nine screws (M2.
Figure 2. Base cover a. plastic scribe b. palm-rest assembly c.
4 Replacing the base cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure Procedure 1. Align the base cover with the palm-rest assembly and snap it into place. 2.
5 Removing the battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites Remove the base cover. Procedure 1.
6 Replacing the battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1.
7 Removing the memory modules NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery.
Figure 5. Memory module a. securing clips (2) b. memory module c.
8 Replacing the memory modules NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1. Lift the Mylar to access the memory-module slot. 2.
Post-requisites 1. Replace the battery. 2. Replace the base cover.
9 Removing the hard drive NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
7. pull tab 5. Disconnect the interposer from the hard-drive assembly. Figure 8. Hard drive a. interposer b. hard-drive assembly 6. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 7. Lift the hard-drive bracket off the hard drive. Figure 9. Hard drive a. screws (4) b. hard-drive bracket c.
10 Replacing the hard drive NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
11 Removing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
12 Replacing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1.
13 Removing the wireless card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery.
14 Replacing the wireless card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Figure 12. Wireless card 1. 3. 5. 7. tab wireless-card slot antenna cables (2) screw (M2x3.5) Post-requisites 1. Replace the battery. 2. Replace the base cover. 28 Replacing the wireless card 2. notch 4. wireless card 6.
15 Removing the keyboard daughter-board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2.
16 Replacing the keyboard daughter-board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1.
17 Removing the speakers NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery.
7. speakers (2) 32 Removing the speakers 8.
18 Replacing the speakers NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
19 Removing the fan NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery. Procedure 1.
20 Replacing the fan NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1.
21 Removing the heat sink NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The heat sink may become hot during normal operation.
22 Replacing the heat sink NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
23 Removing the power and volume-buttons board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2.
5. screw (M2x3.5) 6.
24 Replacing the power and volume-buttons board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1.
25 Removing the status-light board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery.
1. latch 3. keyboard daughter-board 42 Removing the status-light board 2. status-light board-cable 4.
26 Replacing the status-light board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1.
27 Removing the touchpad NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery. 3.
3. latch 5. keyboard daughter-board 4. touchpad cable 6. palm-rest assembly 3. Peel off the pieces of tape that secure the touchpad to the palm-rest assembly. 4. Remove the four screws (M2x2) that secure the touchpad bracket to the palm-rest assembly. 5. Lift the touchpad bracket off the palm-rest assembly. Figure 20. Touchpad 1. screws (M2x2) 3. touchpad bracket 2. palm-rest assembly 4. tape (2) 6. Remove the four screws (M2x2.5) that secure the touchpad to the palm-rest assembly. 7.
28 Replacing the touchpad NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1. Place the touchpad on the palm-rest assembly. 2.
29 Removing the I/O board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery. 3.
Figure 22. I/O-board 1. 3. 5. 7. 9. 48 I/O board I/O-board cable latch coin-cell battery-cable power and volume-buttons board-cable Removing the I/O board 2. 4. 6. 8.
30 Replacing the I/O board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1. Place the I/O board on the palm-rest assembly. 2.
31 Removing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery. 3.
5. Remove the four screws (M2.5x2.5) that secure the display assembly to the palm-rest assembly. Figure 24. Display assembly 1. display assembly 3. display hinges (2) 2. screws (4) 4. palm-rest assembly 6. Lift the display assembly off the palm-rest assembly. Figure 25. Display assembly a.
32 Replacing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
33 Removing the power-adapter port NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery.
5.
34 Replacing the power-adapter port NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1.
35 Removing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
Figure 27. System board 1. I/O-board cable 3. tape (3) 5. system board 2. display cable 4. touch-screen cable 3. Open the latches to disconnect the display cable and the touch-screen board-cable from the system board. 4. Open the latch to disconnect the I/O-board cable from the system board. 5. Disconnect the power-adapter cable and the speaker cable from the system board. 6. Open the latch and disconnect the keyboard daughter-board cable from the system board. 7.
Figure 28. System board 1. 3. 5. 7. 9. display cable tape speaker cable keyboard daughter-board cable I/O-board cable 2. 4. 6. 8. 10. touch-screen cable power adapter port-cable latch hard-drive cable tape 8. Remove the three screws (M2x2 Big Head) that secure the system board to the palm-rest assembly. 9. Lift the system board off the palm-rest assembly. Figure 29. System board a.
b. system board c.
36 Replacing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
37 Removing the display panel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery. 3.
4. Remove the camera. 5. Remove the sensor board. After performing the above steps, we are left with the display panel. Figure 31. Display panel a.
38 Replacing the display panel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1. Place the display panel on a flat surface. 2.
39 Removing the palm-rest and keyboard assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2.
Figure 32. Palm rest 1.
40 Replacing the palm-rest and keyboard assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
41 Removing the display back-cover and antenna assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2.
42 Replacing the display back-cover and antenna assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
43 Removing the camera NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery. 3.
5.
44 Replacing the camera NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1. Connect the camera cable to the camera module. 2.
45 Removing the display cable NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery. 3.
Figure 35. Display cable 1. tape 2. sensor-board cable tape 3. sensor-board cable 4. display cable 5. latch 6.
46 Replacing the display cable NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1.
47 Removing the sensor board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery. 3.
3. tape 5. latch 76 Removing the sensor board 4.
48 Replacing the sensor board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1.
49 Downloading drivers Downloading the audio driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click or tap Product support, enter the Service Tag of your computer and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click or tap Drivers & downloads > Find it myself. 5. Scroll down the page and expand Audio. 6. Click or tap Download to download the audio driver for your computer. 7.
4. Click or tap Drivers & downloads > Find it myself. 5. Scroll down the page and expand Network. 6. Click or tap Download to download the Wi-Fi driver for your computer. 7. After the download is complete, navigate to the folder where you saved the Wi-Fi driver file. 8. Double-click or double-tap the driver file icon and follow the on-screen instructions to install the driver. Downloading the media-card reader driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3.
50 System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. Topics: • • • • • • Boot Sequence Navigation keys System setup Entering BIOS setup program System setup options System and setup password Boot Sequence Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive).
System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference. Use the BIOS Setup program for the following purposes: • • • Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
General-System Information Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed. Processor L2 Cache Displays the processor L2 Cache size. Processor L3 Cache Displays the processor L3 Cache size. HT Capable Displays whether the processor is HyperThreading (HT) capable.
System Configuration Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port. USB PowerShare Enable or disable charging external devices through the USB PowerShare port. Audio Enable or disable the integrated audio controller. Keyboard Illumination Configure the operating mode of the keyboard illumination feature. Keyboard Backlight with AC Enable or disable the keyboard backlight.
Intel Software Guard Extensions Default: Enabled. Intel SpeedStep Enable or disable Intel Speedstep Technology. Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. C-States Control Enable or disable additional processor sleep states. Default: Enabled. Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor. Default: Enabled. HyperThread control Enable or disable HyperThreading in the processor.
Table 10. System setup options—Wireless menu Wireless Wireless Switch Determine which wireless devices can be controlled by the Wireless Switch. Wireless Device Enable Enable or disable internal wireless devices. Table 11. System setup options—Maintenance menu Maintenance Service Tag Display the system’s Service Tag. Asset Tag Create a system Asset Tag. BIOS Downgrade Control flashing of the system firmware to previous revisions.
The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: • • • • A password can have up to 32 characters. The password can contain the numbers 0 through 9. Only lower case letters are valid, upper case letters are not allowed. Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3.
51 Troubleshooting Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads > Find it myself. 5.
Note the error code and contact Dell. System diagnostic lights Power and battery-status light/hard-drive activity light: Indicates the battery-charge status or the hard-drive activity. NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. Power and battery-status light Indicates the power and battery-charge status.
Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure list the steps to conduct a flea power release for the computer. 1. Shut down the computer. 2. Remove the base cover. 3. Follow step 1 in “Removing the battery”. 4. Press and hold down the power button for 15 seconds to ground the system board. 5. Follow step 3 in “Replacing the battery”. 6. Replace the base cover. 7.
52 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 16. Self-help resources. Information about Dell products and services www.dell.com Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1 Help + Tips app Accessing help in Windows 8, Windows 8.1, and Windows 10 In Windows search, type Help and Support, and press Enter.
