Inspiron 14 3000 Service Manual Computer Model: Inspiron 14-3473 Regulatory Model: P76G Regulatory Type: P76G004
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Before working inside your computer........................... 11 Before you begin .....................................................................................11 Safety instructions...................................................................................11 Recommended tools............................................................................... 12 Screw list................................................................................................
Replacing the keyboard............................................... 25 Procedure...............................................................................................25 Post-requisites....................................................................................... 25 Removing the base cover............................................ 26 Prerequisites...........................................................................................26 Procedure......................................
Replacing the wireless card......................................... 44 Procedure...............................................................................................44 Post-requisites....................................................................................... 45 Removing the I/O board.............................................. 46 Prerequisites...........................................................................................46 Procedure......................................
Replacing the heat sink............................................... 57 Procedure...............................................................................................57 Post-requisites........................................................................................57 Removing the power-button board..............................58 Prerequisites.......................................................................................... 58 Procedure............................................
Replacing the display panel.......................................... 71 Procedure............................................................................................... 71 Post-requisites........................................................................................ 71 Removing the camera..................................................72 Prerequisites...........................................................................................72 Procedure...................................
Replacing the system board........................................ 86 Procedure...............................................................................................86 Post-requisites........................................................................................87 Removing the touchpad.............................................. 88 Prerequisites...........................................................................................88 Procedure.........................................
Removing the palm rest............................................. 100 Prerequisites......................................................................................... 100 Procedure..............................................................................................101 Replacing the palm rest............................................. 102 Procedure............................................................................................. 102 Post-requisites..............................
Getting help and contacting Dell.................................119 Self-help resources................................................................................ 119 Contacting Dell.....................................................................................
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. Click Start → Power → Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3 Disconnect your computer and all attached devices from their electrical outlets.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
Screw list Table 1. Screw list Component Secured to Screw type Quantity Base cover Palm-rest assembly M2.5x8 8 Base cover Palm-rest assembly M2x5 2 Base cover Palm-rest assembly M2x2 3 Computer base Palm-rest assembly M2x5 3 Display panel Display-back cover and antenna assembly M2x3 4 Hard drive Hard-drive assembly M3x3 4 Hard-drive bracket Hard-drive assembly M2x3 2 Hinges Display backcover and antenna assembly M2.5x2.
Component Secured to Screw type Quantity System board Palm-rest assembly M2x3 1 Touch-pad board Palm-rest assembly M2x3 6 Touch-pad bracket Palm-rest assembly M2x3 1 Wireless-card bracket System board M2x3 1 14 Screw image
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Turn the computer over and slide the battery latch to the unlock position.
Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the tabs on the battery into the slots on the battery bay and snap the battery into place.
Removing the optical drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery.
3 Slide and remove the optical-drive assembly out of the optical-drive bay. 4 Remove the screw (M2x3) that secures the optical-drive bracket to the optical drive.
5 Remove the optical-drive bracket. 6 Pull the optical-drive bezel carefully to remove it from the optical drive.
Replacing the optical drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: Applicable only for computers that are shipped with optical drive.
Removing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery.
3 Turn the keyboard over, and place it on the palm-rest assembly. 4 Open the latch, and disconnect the keyboard cable from the system board.
5 24 Lift the keyboard off the palm-rest assembly.
Replacing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard.
4 Remove the three screws (M2x2) that secure the base cover to the palm-rest assembly. 5 Turn the computer over, and open the display. 6 Remove the three screws (M2x5) that secure the computer base to the palmrest assembly.
7 Open the latch, and disconnect the optical-drive cable from the system board. 8 Close the display, and turn the computer over. 9 Using a plastic scribe, pry the base cover off the palm-rest assembly.
10 Lift the base cover off the palm-rest assembly.
11 30 Release the optical-drive interposer from the tabs, and remove it from the base cover.
Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Slide the optical-drive interposer into the tabs on the base cover and snap it into place.
2 Place the base cover on the palm-rest assembly and route the optical-drive cable through the slot on the palm-rest assembly. 3 Slide the tabs on the base cover into the slots on the palm-rest assembly, and snap the base cover into place. 4 Slide the optical-drive cable into the connector on the system board and press down the latch to secure the cable. 5 Replace the three screws (M2x5) that secure the computer base to the palmrest assembly. 6 Close the display, and turn the computer over.
Post-requisites 1 Replace the keyboard. 2 Replace the optical drive. 3 Replace the battery.
Removing the memory module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard.
2 Remove the memory module from the memory-module slot.
Replacing the memory module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 36 Align the notch on the memory module with the tab on the memory-module slot.
2 Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Post-requisites 1 Replace the base cover. 2 Replace the keyboard. 3 Replace the optical drive. 4 Replace the battery.
Removing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
3 Lift the hard-drive assembly along with its cable off the palm-rest assembly. 4 Remove the four screws (M3x3) that secure the hard-drive bracket to the harddrive assembly. 5 Lift the hard-drive assembly off the hard-drive bracket.
6 40 Disconnect the interposer from the hard drive.
Replacing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard.
4 Slide and remove the wireless card from the wireless-card slot.
Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
4 Replace the screw (M2x3) that secures the wireless-card bracket to the wireless card and the system board. Post-requisites 1 Replace the base cover. 2 Replace the keyboard. 3 Replace the optical drive. 4 Replace the battery.
Removing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard.
3 Lift the I/O board off the palm-rest assembly.
Replacing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard.
3 Lift the speakers, along with the speaker cable, off the palm-rest assembly.
Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Using the alignment posts, place the speakers on the palm-rest assembly.
Removing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation.
2 56 Lift the heat sink off the system board.
Replacing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
Removing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard.
6 Release the power-button board from the tab, and lift it along with the cable off the palm-rest assembly.
Replacing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Slide the power-button board under the tab on the palm-rest assembly.
Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard.
4 Note the antenna-cable routing, and remove the antenna cable from the routing guides on the palm-rest assembly. 5 Turn the computer over and open the display at an angle of 90 degrees. 6 Turn the computer over and place it on the edge of the table in a position that allows access to the screws on the display hinges. 7 Remove the three screws (M2.5x8) that secure the display-hinge brackets to the palm-rest assembly.
8 Carefully lift the display assembly from the palm-rest assembly. 9 Carefully place the display assembly on a clean and flat surface.
Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the palm-rest assembly at the edge of the table.
Removing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard.
2 66 Remove the display bezel off the display back-cover and antenna assembly.
Replacing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard.
2 Lift the display panel gently, and turn it over. 3 Peel the tape that secures the display cable to the display back-cover and antenna assembly. 4 Lift the latch, and disconnect the display cable from the display panel.
5 70 Lift the display panel away from the display back-cover and antenna assembly.
Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the display cable to the display-panel connector on the display panel.
Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard.
3 Disconnect the camera cable from the camera module.
Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the camera cable to the camera module.
Removing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard.
4 76 Lift the right display hinge off the display back-cover and antenna assembly.
Replacing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the display cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard.
2 Lift the left display hinge off the display back-cover and antenna assembly. 3 Note the display cable routing, and remove the display cable from the routing guides on the display back-cover and antenna assembly.
4 80 Remove the display cable off the display back-cover and antenna assembly.
Replacing the display cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
3 Open the latch, and disconnect the display cable from the system board. 4 Open the latch, and disconnect the hard-drive cable from the system board. 5 Open the latch, and disconnect the I/O-board cable from the system board. 6 Disconnect the speaker cable from the system board. 7 Open the latch, and disconnect the touch-pad cable from the system board. 8 Remove the screw (M2x3) that secures the system board to the palm-rest assembly.
9 Gently release the ports on the system board from the slots and carefully turn the system board over. 10 Peel the tape that secures the power-adapter port cable to the system board. 11 Disconnect the power-adapter port cable from the system board.
12 Lift the system board off the palm-rest assembly.
Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
12 Slide the power-button board cable into the connector on the system board, and close the latch. Post-requisites 1 Replace the heat sink. 2 Replace the wireless card. 3 Replace the base cover. 4 Replace the keyboard. 5 Replace the optical drive. 6 Replace the battery.
Removing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard.
2 Lift the transparent film on the palm-rest assembly. 3 Peel the tapes that secure the touch-pad board to the palm-rest assembly. 4 Remove the screw (M2x3) that secures the touch-pad bracket to the palm-rest assembly.
5 Release the touch-pad bracket from the tab, and lift it at an angle. 6 Remove the six screws (M2x3) that secure the touch-pad board to the palmrest assembly. 7 Lift the touch-pad board off the palm-rest assembly.
8 Lift the touch pad off the palm-rest assembly.
Replacing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Slide and replace the touch pad into its slot on the palm-rest assembly.
9 Replace the optical drive. 10 Replace the battery.
Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard.
2 Lift the power-adapter port along with its cable off the palm-rest assembly.
Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive.
Replacing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover on a flat surface.
Removing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard.
Procedure After performing the steps in prerequisites, we are left with the palm rest.
Replacing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest on a flat surface. Post-requisites 1 Replace the power-adapter port.
Downloading drivers Downloading the audio driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click or tap Drivers & downloads → Find it myself. 5 Scroll down the page and expand Audio. 6 Click or tap Download to download the audio driver for your computer.
Downloading the USB 3.0 driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click or tap Product support enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click or tap Drivers & downloads → Find it myself. 5 Scroll down the page and expand Chipset. 6 Click or tap Download to download the USB 3.0 driver for your computer.
2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page, and expand Chipset. 6 Click Download to download the media-card reader driver for your computer. 7 After the download is complete, navigate to the folder where you saved the card reader driver file.
System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. Boot Sequence Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive).
Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Tab Moves to the next focus area. NOTE: For the standard graphics browser only. Esc Moves to the previous page until you view the main screen.
2 During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then, turn off your computer and try again.
Main First HDD Displays the type of hard drive installed. SATA ODD Displays the type of optical drive installed. AC Adapter Type Displays the type of AC adapter. System Memory Displays the size of memory installed. Memory Speed Displays the speed of memory. Table 4. System setup options—Advanced menu Advanced Virtualization Allows you to enable or disable the Intel Virtualization technology. Default: Enabled USB Emulation Allows you to enable or disable the USB emulation feature.
Advanced Default: AHCI Adapter Warnings Allows you to choose if the computer should display warning messages when you use AC adapters that are not supported by your computer. Default: Enabled Function Key Behavior Allows you to set function key or multimedia key as the default function key behavior. Default: Multimedia key Battery Health Displays the battery health. Intel (R) Software Guard Extensions Intel SGX Enable Enable or disable Intel Software Guard Extensions.
Advanced Console and for the Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors. Default: Disabled Battery Charge Configuration Set the battery charge settings with a preselected custom charge start and stop. Default: Adaptive Advanced Battery Charge Configuration Enable Advanced Battery Charge Configuration from the beginning of the day to a specified work period.
Security controls access to the computer at boot. HDD password Allows you to set, change, or delete the hard-disk drive password. Password Change Allows you to permit or deny system password or HDD password changes. Default: Permitted Password Bypass Bypass the System (Boot) Password and the internal HDD password prompts during a system restart. Computrace Enable or disable the BIOS module interface of the optional Computrace Service from Absolute Software.
Boot Boot Option #1 Displays the available first boot option. Table 7. System setup options—Exit menu Exit Save Changes and Reset Allows you to exit system setup and save your changes. Discard Changes and Reset Allows you to exit system setup and load previous values for all system setup options. Restore Defaults Allows you to restore default values for all system setup options. Discard Changes Allows you to load previous values for all system setup options.
Troubleshooting Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself.
8 The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update. Enhanced Pre-Boot System Assessment (ePSA) diagnostics CAUTION: Use the ePSA diagnostics to test only your computer. Using this program with other computers may cause invalid results or error messages. The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally.
7 Select the device from the left pane and click Run Tests. 8 If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. Diagnostics Power and battery-status light/hard-drive activity light Indicates the battery-charge status or the hard-drive activity. NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive.
Table 8. Light patterns Light pattern Problem description 2,1 CPU failure 2,2 System board: BIOS and ROM failure 2,3 No memory or RAM detected 2,4 Memory or RAM failure 2,5 Invalid memory installed 2,6 System board or chipset error 2,7 LCD failure 3,1 CMOS battery failure 3,2 PCI or video card or chip failure 3,3 Recovery image not found 3,4 Recovery image found but invalid Camera status light: Indicates whether the camera is in use. • Solid white — Camera is in use.
5 Turn on your computer. Wi-Fi power cycle If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. 1 Turn off your computer. 2 Turn off the modem. 3 Turn off the wireless router. 4 Wait for 30 seconds. 5 Turn on the wireless router. 6 Turn on the modem.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 9. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
• • • • • Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information To locate the Me and My Dell relevant to your product, identify your product through one of the following: • • • Select Detect Product. Locate your product through the drop-down menu under View Products. Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.
