Setup Guide

60
Solving Problems
If you have other software problems —
•Back up your files immediately.
•Use a virus-scanning program to check the
hard drive or CDs.
•Save and close any open files or programs
and shut down your computer through the
Start menu.
•Check the software documentation or
contact the software manufacturer for
troubleshooting information:
– Ensure that the program is compatible
with the operating system installed on
your computer.
– Ensure that your computer meets
the minimum hardware requirements
needed to run the software. See
the software documentation for
information.
– Ensure that the program is installed and
configured properly.
– Verify that the device drivers do not
conflict with the program.
– If necessary, uninstall and then reinstall
the program.
– Write down any error message that is
displayed to help in troubleshooting
when contacting Dell.