Laptop User Manual

112 Troubleshooting

HARD-DISK DRIVE CONTROLLER FAILURE 0— The hard drive does not respond

to commands from the computer. Shut down the computer, remove the hard

drive (see "Hard Drive" on page 139), and boot the computer from a CD.

Then, shut down the computer, reinstall the hard drive, and restart the

computer. If the problem persists, try another drive. Run the Hard Disk Drive

tests in the Dell Diagnostics (see "Dell Diagnostics" on page 99).

HARD-DISK DRIVE FAILURE — The hard drive does not respond to commands

from the computer. Shut down the computer, remove the hard drive (see

"Hard Drive" on page 139), and boot the computer from a CD. Then, shut

down the computer, reinstall the hard drive, and restart the computer. If the

problem persists, try another drive. Run the Hard Disk Drive tests in the Dell

Diagnostics (see "Dell Diagnostics" on page 99).

HARD-DISK DRIVE READ FAILURE — The hard drive may be defective. Shut

down the computer, remove the hard drive (see "Hard Drive" on page 139),

and boot the computer from a CD. Then, shut down the computer, reinstall

the hard drive, and restart the computer. If the problem persists, try another

drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell

Diagnostics" on page 99).

INSERT BOOTABLE MEDIA — The operating system is trying to boot to

nonbootable media, such as a floppy disk or CD. Insert bootable media.

INVALID CONFIGURATION INFORMATION- PLEASE RUN SYSTEM SETUP

ROGRAM — The system configuration information does not match the

hardware configuration. The message is most likely to occur after a memory

module is installed. Correct the appropriate options in the system setup

program (see "Using the System Setup Program" on page 187).

KEYBOARD CLOCK LINE FAILURE — For external keyboards, check the cable

connection. Run the Keyboard Controller test in the Dell Diagnostics (see

"Dell Diagnostics" on page 99).

KEYBOARD CONTROLLER FAILURE — For external keyboards, check the cable

connection. Restart the computer, and avoid touching the keyboard or the

mouse during the boot routine. Run the Keyboard Controller test in the Dell

Diagnostics (see "Dell Diagnostics" on page 99).

KEYBOARD DATA LINE FAILURE — For external keyboards, check the cable

connection. Run the Keyboard Controller test in the Dell Diagnostics (see

"Dell Diagnostics" on page 99).