Laptop User Manual

8 Contents

Dell Support Center . . . . . . . . . . . . . . . . . . . 104

Dell Support 3

. . . . . . . . . . . . . . . . . . . . 104

DellConnect

. . . . . . . . . . . . . . . . . . . . . 105

Network Assistant

. . . . . . . . . . . . . . . . . 106

PC TuneUp

. . . . . . . . . . . . . . . . . . . . . 106

PC CheckUp

. . . . . . . . . . . . . . . . . . . . 106

Drive Problems

. . . . . . . . . . . . . . . . . . . . . 107

Optical drive problems

. . . . . . . . . . . . . . . 107

Hard drive problems

. . . . . . . . . . . . . . . . 108

E-Mail, Modem, and Internet Problems . . . . . . . . . 109

Error Messages

. . . . . . . . . . . . . . . . . . . . . 110

ExpressCard Problems

. . . . . . . . . . . . . . . . . 115

IEEE 1394 Device Problems . . . . . . . . . . . . . . . 116

Keyboard Problems

. . . . . . . . . . . . . . . . . . . 116

External keyboard problems

. . . . . . . . . . . . 116

Unexpected characters

. . . . . . . . . . . . . . 117

Lockups and Software Problems

. . . . . . . . . . . . 118

The computer does not start

. . . . . . . . . . . . 118

The computer stops responding

. . . . . . . . . . 118

A program stops responding or

crashes repeatedly

. . . . . . . . . . . . . . . . . 118

A program is designed for an earlier

Microsoft

Windows

operating system . . . . . 118

A solid blue screen appears

. . . . . . . . . . . . 119

Dell MediaDirect problems

. . . . . . . . . . . . . 119