Inspiron 3268 Service Manual Computer Model: Inspiron 3268 Regulatory Model: D13S Regulatory Type: D13S002
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Before working inside your computer............................ 9 Before you begin ...................................................................................... 9 After working inside your computer............................. 10 Safety instructions........................................................11 Recommended tools.....................................................13 Screw list..................................................................... 14 Inside view of your computer.
Removing the fan shroud............................................. 24 Prerequisites........................................................................................... 24 Procedure............................................................................................... 24 Replacing the fan shroud............................................. 26 Procedure............................................................................................... 26 Post-requisites...........................
Removing the memory modules................................... 42 Prerequisites........................................................................................... 42 Procedure............................................................................................... 42 Replacing the memory modules................................... 44 Procedure............................................................................................... 44 Post-requisites.......................................
Removing the power-button module............................56 Prerequisites........................................................................................... 56 Procedure............................................................................................... 56 Replacing the power-button module............................58 Procedure............................................................................................... 58 Post-requisites.............................................
Removing the processor heat-sink.............................. 69 Prerequisites........................................................................................... 69 Procedure............................................................................................... 69 Replacing the processor heat-sink................................71 Procedure................................................................................................ 71 Post-requisites.....................................
Getting help and contacting Dell..................................83 Self-help resources................................................................................. 83 Contacting Dell........................................................................................
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. Click Start → Power → Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3 Disconnect your computer and all attached devices from their electrical outlets.
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Safety instructions Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety. WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels.
Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver • Plastic scribe 13
Screw list The following table provides the list of screws that are used for securing different components to the computer. Table 1. Screw list Component Secured to Screw type Quantity Computer cover Chassis #6-32xL6.35 2 2.5-inch hard drive Drive cage #6-32xL6.35 1 2.5-inch hard drive Hard-drive bracket #6-32xL3.6 8 3.5-inch hard drive Drive cage #6-32xL6.35 2 3.5-inch hard drive Hard-drive bracket #6-32xL3.6 2 Optical drive Chassis #6-32xL3.
Inside view of your computer 1 system board 2 memory modules 3 processor fan and heat-sink assembly 4 2.
System board components 16
1 power-button cable connector 2 wireless-card slot 3 coin-cell battery 4 hard drive and optical drive powercable connector 5 chassis-fan cable connector 6 SATA 0 connector 7 SATA 2 connector 8 power-supply unit cable connector 9 SATA 1 connector 10 memory-module slots (2) 11 graphics card slot (PCIe x16) 12 PCI-card slot(PCIe x1) 13 CMOS jumper 14 password jumper 15 service-mode jumper 16 processor socket 17 power-supply unit cable connector 18 processor-fan cable connect
Removing the computer cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the computer on its side. 2 Remove the two screws (#6-32xL6.
Replacing the computer cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the front bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the computer cover. Procedure 1 20 Place the computer in an upright position.
2 Grasp and release the front bezel tabs sequentially from the top, by moving them outward from the chassis.
3 22 Rotate and pull the front bezel away from the front of the computer to release the front bezel tabs from the front panel slots.
Replacing the front bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align and insert the front bezel tabs into the front panel slots.
Removing the fan shroud WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the computer cover.
2 Lift the fan shroud off the processor fan and heat-sink assembly.
Replacing the fan shroud WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align and insert the fan shroud clamps into the slots on the processor fan and heat sink.
Removing the 2.5-inch hard drives WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the computer cover.
Procedure 1 Disconnect the power cables and the data cables from the hard drive. 2 Remove the screw (#6-32xL3.6) that secures the hard-drive assembly to the drive cage.
3 Slide and lift the hard-drive bracket out of the slot on the drive cage. 4 Remove the four screws (M3xL3.5) that secure the top hard drive to the harddrive bracket.
5 Lift the top hard drive off the hard drive bracket. NOTE: Note the orientation of the hard drive so that you can replace it correctly. 6 Remove the four screws (M3xL3.5) that secure the bottom hard drive to the hard-drive bracket. 7 Slide the bottom hard drive out of the hard-drive bracket. NOTE: Note the orientation of the hard drive so that you can replace it correctly.
Replacing the 2.5-inch hard drives WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Slide the bottom hard drive into the hard-drive bracket.
Removing the 3.5-inch hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the computer cover.
2 Remove the two screws (#6-32xL6.35) that secure the hard-drive assembly to the drive cage.
3 Using the pull-tab, slide the hard-drive assembly toward the inside of the computer and lift it off the drive cage. 4 Turn the hard-drive assembly over. 5 Remove the two screws (#6-32xL3.6) that secure the hard-drive bracket to the hard-drive assembly.
6 Slide the hard drive out of the hard-drive bracket.
Replacing the 3.5-inch hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Slide the hard drive into the hard-drive bracket.
Removing the optical drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the computer cover. 2 Remove the front bezel.
2 Push the release tab on the chassis and slide the drive cage to release it from the chassis 3 Disconnect the data cable and power cable from the optical drive. 4 Disconnect the data cables and power cables from the hard drives.
5 Lift the drive cage out of the chassis. 6 Remove the three screws (M2xL2) that secure the optical drive to the drive cage.
7 Slide the optical drive out of the optical-drive bracket. 8 Gently pull and disconnect the optical-drive bezel from the optical drive.
Replacing the optical drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align and snap the optical-drive bezel to the optical drive.
Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the computer cover. 2 Remove the front bezel. 3 Remove the Fan shroud.
2 Lift the memory module out of the memory-module slot. NOTE: If the memory module is difficult to remove, gently ease the memory module back and forth to remove it from the slot.
Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Ensure that the securing clips are extended away from the memory-module slot.
3 Insert the memory module into the memory-module slot and press the memory module down until it snaps into position and the securing clips lock in place. Post-requisites 1 Follow the procedure from step 4 to step 6 in “Replacing the optical drive”. 2 Replace the Fan shroud. 3 Replace the front bezel. 4 Replace the computer cover.
Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
Procedure Using a plastic scribe, pry the coin-cell battery out of its socket.
Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the computer cover. 2 Remove the front bezel.
4 50 Slide and remove the wireless card from the wireless-card slot.
Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the notch on the wireless card with the tab on the wireless-card slot.
5 Replace the screw (M2xL3.5) that secures the wireless card to the system board. Post-requisites 1 Follow the procedure from step 5 to step 8 in “Replacing the optical drive”. 2 Replace the front bezel. 3 Replace the computer cover.
Removing the antenna modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the computer cover. 2 Remove the front bezel.
2 54 Using a plastic scribe, gently pry the antenna modules off the side-chassis.
Replacing the antenna modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the power-button module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the computer cover. 2 Remove the front bezel.
3 Remove the power-button module along with its cable through the slot on the front panel.
Replacing the power-button module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Route the power-button board cable through the slot on the front panel.
Removing the chassis fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the computer cover. 2 Remove the front bezel.
3 60 Remove the chassis fan from the chassis.
Replacing the chassis fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the chassis fan with the screw holes on the chassis.
Removing the power-supply unit WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the computer cover. 2 Remove the front bezel.
3 Note the power-supply unit cable routing and remove the power-supply unit cable from the routing guides on the chassis. 4 Remove the three screws (#6-32xL6.35) that secure the power-supply unit to the chassis. 5 Press the clamp and slide the power-supply unit towards the front of the chassis to release it from the chassis.
6 64 Lift the power-supply unit, along with the cables, off the chassis.
Replacing the power-supply unit WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the power-supply unit on the chassis.
Removing the processor fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the computer cover. 2 Remove the Fan shroud.
3 Lift the processor fan off the processor heat sink.
Replacing the processor fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the processor fan with the screw holes on the heat sink.
Removing the processor heatsink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink.
2 70 Lift the heat-sink assembly off the system board.
Replacing the processor heatsink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink.
Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
Procedure NOTE: Note the routing of all cables as you remove them so that you can reroute them correctly after you replace the system board. For information on system board connectors, see “System board components’. 1 Remove the screw (#6-32xL6.35) that secures the front I/O bracket to the chassis. 2 Swivel open the front I/O bracket from the Chassis. 3 Disconnect the optical-drive data cable from the system board. 4 Disconnect the power-supply unit cable from the system board.
10 Disconnect the power-supply unit cable from the system board. 11 Remove the six screws (#6-32xL6.35) that secure the system board to the chassis.
12 Slide and lift the system board at an angle to remove it from the chassis.
Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
Post-requisites 1 Replace the processor heat sink. 2 Replace the processor fan. 3 Replace the wireless card. 4 Replace the memory modules. 5 Follow the procedure from step 5 to step 8 in “Replacing the optical drive”. 6 Replace the Fan shroud. 7 Replace the front bezel. 8 Replace the computer cover.
BIOS setup program BIOS overview The BIOS manages data flow between the computer's operating system and attached devices such as hard disk, video adapter, keyboard, mouse, and printer. Entering BIOS setup program 1 Turn on (or restart) your computer. 2 During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized.
Procedure 1 Locate the password jumper on the system board. NOTE: For more information on the location of the jumper, see System-board components. 2 Remove the jumper plug from the password jumper-pins. 3 Wait for 5 seconds and then replace the jumper plug in its original location. Post-requisites Replace the computer cover.
Clearing CMOS Settings WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the computer cover. Procedure 1 Locate the CMOS jumper on the system board.
3 Wait for 5 seconds and then replace the jumper plug to its original location. Post-requisites Replace the computer cover.
Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Select the operating system installed on your computer.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 2. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Get started app Accessing help In Windows search, type Help and Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
