Inspiron 24 3000 All-in-One Service Manual Computer Model: Inspiron 24-3477 Regulatory Model: W21C Regulatory Type: W21C001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Before working inside your computer........................... 10 Before you begin .....................................................................................10 Safety instructions...................................................................................10 Recommended tools................................................................................. 11 Screw list.................................................................................................
Replacing the hard drive.............................................. 24 Procedure................................................................................................24 Post-requisites........................................................................................ 24 Removing the system-board shield.............................. 25 Prerequisites........................................................................................... 25 Procedure.......................................
Replacing the antenna................................................. 38 Procedure............................................................................................... 38 Post-requisites........................................................................................ 38 Removing the solid-state drive/Intel Optane................39 Prerequisites........................................................................................... 39 Procedure...........................................
Replacing the microphone............................................ 51 Procedure................................................................................................ 51 Post-requisites......................................................................................... 51 Removing the camera.................................................. 52 Prerequisites........................................................................................... 52 Procedure................................
Replacing the heat sink................................................64 Procedure............................................................................................... 64 Post-requisites........................................................................................ 64 Removing the speakers................................................65 Prerequisites........................................................................................... 65 Procedure.................................
Replacing the rubber feet............................................ 84 Procedure............................................................................................... 84 Post-requisites........................................................................................ 84 Removing the middle frame......................................... 85 Prerequisites........................................................................................... 85 Procedure....................................
Running the ePSA diagnostics......................................................... 107 Display built-in self test.......................................................................... 107 Diagnostics............................................................................................ 107 Flea power release.................................................................................109 Wi-Fi power cycle..................................................................................
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. Click Start → Power → Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3 Disconnect your computer and all attached devices from their electrical outlets.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet. CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean. CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts.
Screw list The following table provides the list of screws that are used for securing different components to the computer. Table 1. Screw list Component Secured to Screw type Quantity Stand System-board shield M3x5 4 Hard-drive bracket Displayassembly base M3x5 1 Hard-drive bracket Hard drive M3x3.
Component Secured to Screw type Quantity Retractablecamera assembly Displayassembly base M3x5 2 System board Displayassembly base M3x5 6 Wireless-card shield System board M2x2.5 2 Wireless card System board M2x2.5 1 Display panel Displayassembly base M3x5 8 Middle frame Displayassembly base M3x5 black 13 Rubber feet Displayassembly base M3x5 black 4 Solid-state drive System board M2x2.
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Removing the stand WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Easel Stand 1 CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display.
4 Lift and slide the stand from the system-board shield. Pedestal stand 1 CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display. Place the computer on a clean and flat surface. 2 16 Extend the stand upward.
3 Using your fingertips, pry the stand cover off the back cover. 4 Remove the four screws (M3x5) that secure the stand bracket to the systemboard shield. 5 Lift the handle, and slide it out from the system-board shield.
Replacing the stand WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Easel stand 1 Insert the tabs on the stand bracket into the slots on the system-board shield.
Removing the back cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisite Remove the stand.
Procedure CAUTION: Do not remove the computer cover unless you must install or replace internal components on your computer. Use one hand to stabilize your computer, and use another hand to pull the back cover from the center to lift it off the display assembly base.
Replacing the back cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Make sure that no cables are caught between the back cover and the display-assembly base.
Removing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
2 Slide and lift the hard-drive assembly off the display-panel base. 3 Remove the four screws (M3x3.5) that secure the hard-drive bracket to the hard drive. 4 Lift the hard drive off the hard-drive bracket.
Replacing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Removing the system-board shield WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the stand. 2 Remove the back cover.
2 26 Use the handle to lift the system-board shield off the display-assembly base.
Replacing the system-board shield WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the memory module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the stand. 2 Remove the back cover. 3 Remove the system-board shield.
Procedure 1 Locate the memory module on the system board. 2 Using your fingertips, spread apart the securing clips at each end of the memory-module slot until the memory module pops up. 3 Slide and remove the memory module from the memory-module slot. NOTE: Remove the DIMM1, and then remove the DIMM2.
Replacing the memory module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: Replace the DIMM2, and then replace the DIMM1.
Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the stand. 2 Remove the back cover. 3 Remove the system-board shield.
2 Lift the wireless-card shield from the system board. 3 Remove the screw (M2x2.5) that secures the wireless-card bracket and the wireless card to the system board. 4 Slide the wireless-card bracket off the wireless card. 5 Disconnect the antenna cables from the wireless card.
6 Slide the wireless card out of the wireless-card slot.
Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the antenna cables to the wireless card.
5 Replace the screw that secures the wireless-card bracket and the wireless card to the system board. 6 Place the wireless-card shield on top of the wireless card. NOTE: There is a cut-out on the wireless-card shield for the antenna cables to come out. 7 Align the screw holes on the wireless-card shield with the screw holes on the system board. 8 Replace the two screws (M2x2.5) that secure the wireless-card shield to the system board. Post-requisites 1 Replace the system-board shield.
Removing the antenna WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the stand. 2 Remove the back cover. 3 Remove the system-board shield.
3 Peel off the antenna modules from the display-assembly base.
Replacing the antenna WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Adhere the antennas to the slot on the display-assembly base. 2 Replace the two screws (M2x2.
Removing the solid-state drive/ Intel Optane WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the stand. 2 Remove the back cover.
Procedure 1 Locate the solid-state drive/Intel Optane memory on the system board. 2 Remove the screw (M2x3) that secures the solid-state drive/Intel Optane memory to the system board. 3 Slide and remove the solid-state drive/Intel Optane memory from the M.2 slot.
Replacing the solid-state drive/ Intel Optane WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile.
2 Align the notch on the solid-state drive/Intel Optane memory with the tab on the solid-state drive/Intel Optane memory slot. 3 Slide the solid-state drive/Intel Optane memory firmly into the solid-state drive/ Intel Optane memory slot at an angle. 4 Press the other end of the solid-state drive/Intel Optane memory and replace the screw (M2x3) that secures the solid-state drive/Intel Optane memory to the keyboard shield. Post-requisites 1 Replace the system-board shield. 2 Replace the back cover.
Removing the media-card reader WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the stand. 2 Remove the back cover. 3 Remove the system-board shield.
6 44 Lift the media-card reader board from the display-assembly base.
Replacing the media-card reader WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the media-card reader board on the display-assembly base.
Removing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the stand. 2 Remove the back cover. 3 Remove the system-board shield.
4 Lift the power-button board, along with its cable, off the display-assembly base.
Replacing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the microphone WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the stand. 2 Remove the back cover. 3 Remove the system-board shield.
4 50 Lift the microphone boards off the display-assembly base.
Replacing the microphone WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Slide the microphone modules into the slots on the display-assembly base.
Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the stand. 2 Remove the back cover. 3 Remove the system-board shield.
4 Note the routing of the camera cable, and remove it from the routing guides. 5 Press the top of the retractable-camera assembly to extend the retractable camera. 6 Remove the three screws (M3x5) that secure the retractable-camera bezel to the retractable-camera assembly.
7 Lift the retractable-camera bezel off the retractable-camera assembly. 8 Pull the clip on the retractable-camera assembly, and rotate the camera and camera bracket along with the camera cable, off the retractable-camera assembly.
Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
Procedure 1 Locate the coin-cell battery on the system board. 2 Press the tab on the coin-cell battery socket until the coin-cell battery pops up. 3 Lift the coin-cell battery out of the coin-cell battery socket.
Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 With the positive-side facing up, insert the coin-cell battery into the battery socket.
Removing the fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the stand. 2 Remove the back cover. 3 Remove the system-board shield.
3 60 Lift and slide the fan from under the heat sink.
Replacing the fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Slide the fan under the heat sink and place it on the display-assembly base.
Removing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation.
3 Lift the heat sink off the system board.
Replacing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the stand. 2 Remove the back cover. 3 Remove the system-board shield.
5 66 Lift the speaker (SPK2), along with the speaker cable, off the display-assembly base.
Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
5 Open the latch, and disconnect the media-card reader cable from the system board. 6 Disconnect the speaker cable from the system board. 7 Open the latch, and disconnect the power-button board cable from the system board. 8 Disconnect the display-backlight cable from the system board. 9 Peel off the tape that secures the display cable from the connector on the system board.
12 70 Lift the system board off the display-assembly base.
Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
Post-requisites 1 Replace the wireless card. 2 Replace the memory module. 3 Replace the heat sink. 4 Replace the system-board shield. 5 Replace the hard drive. 6 Replace the back cover. 7 Replace the stand. Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support.
Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the stand. 2 Remove the back cover. 3 Remove the system-board shield.
4 Remove the eight screws (M3x5) that secure the display-assembly base to the display assembly. 5 Place the display-assembly base in its upright position. 6 Push the display panel away from the display-assembly base. 7 Slide the display cable and the touch-screen cable (optional) through the slots on the display-assembly base.
8 Lift the display panel off the display-assembly base.
9 76 After performing the above steps, you are left with the display panel.
Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Note the positions of the four jig screws on the display panel.
4 Align the four jig screws on the display panel with the screw holes on the displayassembly base. 5 Push the display panel into the slot on the display-assembly base. 6 Place the display-assembly base on a clean and flat surface with the display panel facing down.
7 In sequential order indicated on the image, replace the four screws (M3x5) that secure the display panel to the display-assembly base.
8 Remove the four jig screws from the display panel. 9 Replace the four screws (M3x5) that secure the display panel to the displayassembly base. 10 Connect the display-backlight cable to the display panel, and then connect the touch-screen cable (optional) to the system board. 11 Push the securing clips inward, and connect the display cable to the system board.
12 Adhere the tape that secures the display cable to the connector on the system board. Post-requisites 1 Replace the system-board shield. 2 Replace the back cover. 3 Replace the stand.
Removing the rubber feet WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the stand. 2 Remove the back cover.
2 Lift the rubber feet off the display-assembly base.
Replacing the rubber feet WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the rubber feet with the screw holes on the displayassembly base.
Removing the middle frame WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the stand. 2 Remove the back cover. 3 Remove the hard drive.
Procedure 1 Remove the 13 screws (M3x5 black) that secure the middle frame to the displayassembly base. 2 Slide and lift to release the tabs on the middle frame from the slots on the display-assembly base from the top.
3 Lift and slide the middle frame off the display-assembly base.
4 88 After performing the above steps, you are left with the middle frame.
Replacing the middle frame WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Slide the middle frame onto the display-assembly base.
16 Replace the hard drive. 17 Replace the back cover. 18 Replace the stand.
Downloading drivers Downloading the audio driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model. 4 Click Drivers & downloads. 5 Click the Detect Drivers button. 6 Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
Downloading the graphics driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model. 4 Click Drivers & downloads. 5 Click the Detect Drivers button. 6 Review and agree to the Terms and Conditions to use SupportAssist, then click Continue. 7 If necessary, your computer starts to download and install SupportAssist.
3 Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model. 4 Click Drivers & downloads. 5 Click the Detect Drivers button. 6 Review and agree to the Terms and Conditions to use SupportAssist, then click Continue. 7 If necessary, your computer starts to download and install SupportAssist. NOTE: Review on-screen instructions for browser-specific instructions.
5 Click the Detect Drivers button. 6 Review and agree to the Terms and Conditions to use SupportAssist, then click Continue. 7 If necessary, your computer starts to download and install SupportAssist. NOTE: Review on-screen instructions for browser-specific instructions. 8 Click View Drivers for My System. 9 Click Download and Install to download and install all driver updates detected for your computer. 10 Select a location to save the files.
7 If necessary, your computer starts to download and install SupportAssist. NOTE: Review on-screen instructions for browser-specific instructions. 8 Click View Drivers for My System. 9 Click Download and Install to download and install all driver updates detected for your computer. 10 Select a location to save the files. 11 If prompted, approve requests from User Account Control to make changes on the system. 12 The application installs all drivers and updates identified.
System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. Boot Sequence Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive).
Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Tab Moves to the next focus area. NOTE: For the standard graphics browser only. Esc Moves to the previous page until you view the main screen.
2 During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then, turn off your computer and try again.
Main AC Adapter Type Displays the power adapter type. System Memory Displays the total computer memory installed. Memory Speed Displays the memory speed. Table 4. System setup options—Advanced menu Advanced Advanced BIOS Features Intel(R)SpeedStep(TM) Enable or disable the Intel SpeedStep feature. Default: Enabled. Integrated NIC Enable or disable the on-board LAN controller. Default: Enabled Intel Speed Shift Technology Enable/disable Intel Speed Shift Technology support .
Advanced Controlled this setting is not available and has no effect. BIOS Recovery from Hard Drive Enable or disable BIOS recovery from hard drive. Default: Enabled BIOS Auto-Recovery Enable or disable BIOS Auto-Recovery. Default :Disabled Integrity Check When enabled, BIOS checks the BIOS image integrity on every boot. When Disabled, BIOS checks the image integrity only if the previous boot did not complete. Default :Disabled Intel BIOS Guard Support Enable or disable the Intel BIOS Guard Support.
Advanced Auto Power On This option sets the time of day when you would like the system to turn on automatically. Auto Power On Mode System turns on automatically. Auto Power On Date Auto power on date. Auto Power On Time Auto power on time. Numlock Key Allows you to set the status of the Numlock key during boot to On or Off. SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool.
Security System Password Allows you to set the system password. HDD Password Allows you to set the hard drive password. Password change Allows you determine whether changes to the System and Hard Disk passwords are permitted when an administrator password is set. Computrance Allows you to help track assets and provide recovery services in the event the computer is lost or stolen. Firmware TPM Allows you to enable or disable the firmware TPM function.
Boot Default: Disabled Legacy option ROMs Enable or disable the Legacy Option ROMs. Attempt Legacy Boot Allows the system to immediately boot the Legacy Boot List if system fails to boot the UEFI Boot List. Boot Option Priorities Displays the boot option priorities. Boot Option #1 Displays the first boot option. Boot Option #2 Displays the second boot option. Boot Option #3 Displays the third boot option. Table 7.
3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Select the operating system installed on your computer. 6 Scroll down the page and expand BIOS. 7 Click Download to download the latest version of the BIOS for your computer.
Troubleshooting Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself.
3 Press F12 after the Dell logo is displayed on the screen to access the boot menu. A Preparing one-time boot menu message appears. 4 After the boot menu loads, select the USB recovery device under UEFI BOOT. The system reboots and a screen to Choose the keyboard layout is displayed. 5 Choose your keyboard layout. 6 In the Choose an option screen, click Troubleshoot. 7 Click Recover from a drive. 8 Choose one of the following options: – Just remove my files to do a quick format.
Running the ePSA diagnostics 1 Power-on the computer. 2 As the computer boots, press the F12 key as the Dell logo appears. 3 On the boot menu screen, select the Diagnostics option. 4 Click the arrow key at the bottom left corner. Diagnostics front page is displayed. 5 Press the arrow in the lower-right corner to go to the page listing. The items detected are listed. 6 To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
NOTE: See the light patterns to determine the device that is failing. Off – Computer is in hibernation or turned off. The power status light blinks amber along with beep codes indicating failures. For example, the power status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the computer is turned off indicating the Recovery image is not found.
Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: 1 Turn off your computer. 2 Disconnect the power adapter from your computer. 3 Press and hold the power button for 15 seconds to drain the flea power. 4 Connect the power adapter to your computer. 5 Turn on your computer.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 9. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
• • • • • Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information To locate the Me and My Dell relevant to your product, identify your product through one of the following: • • • Select Detect Product. Locate your product through the drop-down menu under View Products. Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.
